Susan Tarquini
Susan Tarquini at Herb Chambers Honda

Susan Tarquini | Page 7

Service Director

Herb Chambers Honda

720 Morrissey Blvd.
Boston, MA 02122

4.4
312 Reviews
4.4

312 Reviews

Write a Review

312 Reviews of Susan Tarquini

September 24, 2024

Dealership Rating
Employee Rating

Friendlier employees needed. Especially in the service department. Cashier was rude, refused to provide carwash coupon More

by Kiabhearw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Hall , Nelson Castillo

Sep 30, 2024

Herb Chambers Honda responded

Thank you for the review. I'm disappointed to hear about your experience and will make sure this feedback gets addressed with the appropriate members of our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

Sep 24, 2024

Kiabhearw2 responded

The prices of a simple service job has tripled over the years here and you never honor your promises to the customers such as quality service or even consistent car washes (for the prices we spend, wow)!! Too much “business” and not enough focus on the actual customer!!

September 13, 2024

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Employee Rating

Robert and the service department did not do any work for 4 hours and all I needed was One tire replaced which was confirmed to be in stock when I set up my appointment. I told Robert I needed the car in 3 h More

by Anonymous
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Hall

Sep 13, 2024

Herb Chambers Honda responded

Thank you for the review. This is not the level of communication or efficiency we strive to provide, and we apologize for any inconvenience caused. Your feedback is appreciated and will be shared with our team so we can take steps to improve our service & processes where needed. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

September 12, 2024

Dealership Rating
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Great experience with Sean DeSilva again at Honda of Boston with getting a punctured tire replaced at service department and beating tire dealers prices in a timely manner thumbs up Sean More

by johnnyc76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall , Sean DeSilva

Sep 13, 2024

Herb Chambers Honda responded

Johnny, we're delighted to hear that Sean and the team at Herb Chambers Honda in Boston provided you with excellent service. Thanks for sharing your positive experience!

August 31, 2024

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Employee Rating

Very good service and quick, Robert hall is one of the best employee of herb chamber honda in Dorchester More

by aurelio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall

Sep 03, 2024

Herb Chambers Honda responded

Aurelio, thanks for the shoutout! We're glad to hear Robert provided you with excellent service at Herb Chambers Honda in Boston. Safe travels!

August 25, 2024

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Employee Rating

When go inside the building no one greet you and you standing there like a stooge. More

by NANCY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Aug 29, 2024

Herb Chambers Honda responded

Nancy - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

Aug 25, 2024

NANCY responded

The wait is too long, from after 9am to after 4pm and the worst thing is that day of service, when I called the service person told me that my car is not done as yet, and when I realized that he did told me by 12noon my car will be ready and it was after 2pm and the car still wasn't done, I took a cab from my home and went to the dealer service place, because he told me that I cannot wait for it, and when got there my car was done and parked in the parking lot waiting for me to pick it up, that is when I saw all three of the service person sits outside relaxing talking and didn't call me to let me know that my car is finished working on, and the worst thing is that, this service place the workers, they have bad attitude there body language tells it all, my question is why they refused to call me when my car is done, it was a very bad service day for me after I spend so much money at that place, I wasn't treated fairly and I have the right to be treated fairly and equally just like everyone else. Why do I have to take a cab to go pick up my car and it is covered under the warranty, the worst thing is the service person didn't called me when my car is done worked on and I'm very much offended by his behavior.

August 11, 2024

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Robert is always attentive and explanes things really well. I have been a customer for over 20 years. More

by abenton1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Hall

Aug 13, 2024

Herb Chambers Honda responded

abenton1, thank you for your loyalty and kind words about Robert! We're proud to have served you at Herb Chambers Honda In Boston for over 20 years.

July 29, 2024

Dealership Rating
Employee Rating

I recently had my car service at herb chambers Honda. Robert hall, Sean Desilva were extremely helpful as always in meeting all of my service needs. The service manager, Susan, was also extremely helpf More

by Paul Burns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall , sean Desilva

Aug 01, 2024

Herb Chambers Honda responded

Paul, we're delighted to hear that Robert, Sean, and Susan made your service experience exceptional at Herb Chambers Honda in Boston. Thanks for the kind words and continued support!

July 25, 2024

Dealership Rating
Employee Rating

I’m very happy when someone takes the job very seriously and professional. And mister Robert knows very well what to do with customers. Thank you so much Robert for your service and your patience. Was a pl More

by marter6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall

Aug 02, 2024

Herb Chambers Honda responded

We're delighted to hear that Robert provided such excellent service at Herb Chambers Honda In Boston. Thank you for sharing your positive experience!

July 24, 2024

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I have been a customer of Herb Chambers Honda for over 35 years. Fantastic customer service and service department. More

by dburke3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall

Jul 25, 2024

Herb Chambers Honda responded

Thank you for being a loyal customer of Herb Chambers Honda in Boston for over 35 years! We're delighted to hear that our service and team have consistently met your expectations.

June 12, 2024

Dealership Rating
Employee Rating

We received excellent service as usual! Robert is the best! He takes great care of my car! More

by BNBarinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall , Nick

Jun 12, 2024

Herb Chambers Honda responded

We appreciate you leaving us five stars! We look forward to seeing you again! - Herb Chambers Honda In Boston

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