Susan Tarquini | Page 25

Might as well bring sleeping gear for an oil change You can book a 10am slot and still wait 4 hours to get a simple oil change. Been here 3x and each time abs been the same. You can book a 10am slot and still wait 4 hours to get a simple oil change. Been here 3x and each time abs been the same. More

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3.5 hr wait for an oil change. Very dissapointing. Was told 1.5hr wait for oil change and tire rotation on my new car. Was told they would call me. 2.5 hrs later nothing. I had to c Very dissapointing. Was told 1.5hr wait for oil change and tire rotation on my new car. Was told they would call me. 2.5 hrs later nothing. I had to call an ask...’still in the shop’. Went there and another 15 min wait just for them to bring the car around. So disrespectful of my time. Why not just tell me it’s gonna be three hours so I can plan my day...Car was fine but someone left a random dirty cleaning cloth in my car?!? nobody said ‘I’m sorry for making you wait’ once. More

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DAMAGED MY VEHICLE I brought in my new (5 months) car for an oil change. And when i got it back there was damaged to the car and i was completely blown off by Susan Tarq I brought in my new (5 months) car for an oil change. And when i got it back there was damaged to the car and i was completely blown off by Susan Tarquini. My car looks like it was backed into and rubbed of against another car. I've recieved great service until today. A car is a BIG investment and for them to damaged it and Susan the service manager to basically tell me to just walk away is unacceptable. She proceed to say that many of their technicians called out and it was chaotic. That is not my problem. My car got hit while your team was servicing it. The preliminary check form I signed showed my car was fine. I just need this fixed. Unacceptable.... More

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Victor Olivares did an amazing job. I recently purchased a 2017 Honda CR-V EX-L from Herb Chambers Honda with the excellent help of Victor Olivares along with Michael MacDonald. and Hav I recently purchased a 2017 Honda CR-V EX-L from Herb Chambers Honda with the excellent help of Victor Olivares along with Michael MacDonald. and Having come from another dealership that treated me rather poorly, I was especially impressed with Mr. Olivares's professionalism, honesty, perseverance, and helpfulness. It was a true pleasure to do business with Mr. Olivares and the entire staff at Herb Chambers Honda. I highly recommend Mr. Olivares and Herb Chambers Honda. More

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Sales and Service I have been going to Herb Chambers to service my Honda Accord for over a decade. In addition to their reliable mechanics, Tereza Guzman - a service a I have been going to Herb Chambers to service my Honda Accord for over a decade. In addition to their reliable mechanics, Tereza Guzman - a service advisor - always provides outstanding service. Her expertise is based on years of working at Herb Chambers. In addition to being able to trust her advice, Tereza is both professional and kind. When I needed to replace my 2008 Honda Accord that had over 120,000 miles, Tereza introduced me to Jose Yapul in the Sales department. Jose carefully addressed all my questions before, during and after the purchase of my new Honda Accord. Several times, Jose called me back on his days off after getting a message from me. When I was deciding between two different options, Jose was patient and asked good questions that helped me to make the choice that was best for my needs. More

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Excellent service All I can say is that the main reason I stay with Honda is the service. All the people I deal with are respectful and friendly (my contact at Herb Cha All I can say is that the main reason I stay with Honda is the service. All the people I deal with are respectful and friendly (my contact at Herb Chambers is Theresa, who is the best). More

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Service like usual I have come for service here at least 30 times over many years and the result is always the same....excellent. They have a long standing habit of want I have come for service here at least 30 times over many years and the result is always the same....excellent. They have a long standing habit of wanting to provide the best service. Many of the repair reps are long term personnel who know their stuff and know how to speak to people in a polite and informative way. More

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Slow turnaround time for simple check-up Though the staff was very kind and apologetic, the wait time for the service provided was quite extensive and beyond what was expected. I took used ca Though the staff was very kind and apologetic, the wait time for the service provided was quite extensive and beyond what was expected. I took used car in for evaluation to see if there were any major repairs needed. I was quoted an expected wait time of 90 minutes. The whole process ended up taking over 3 and a half hours. Specifically once the inspection was done and I had paid and everything seemed all set, it took the dealership 30 minutes to get my car out of the garage and pulled out front for me to leave. Everyone was nice and apologetic but the service was much slower than expected / quoted. More

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David Richard was the best Service Advisor David Ricard made everything smooth and informative. He explained the process and the possible outcomes in terms of my leaking tire. Service Advisor David Ricard made everything smooth and informative. He explained the process and the possible outcomes in terms of my leaking tire. He was friendly, engaging and affable. I was thoroughly satisfied. More

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emergency service I was headed into the city, when the check engine light came on in my 2012 Honda crosstour. I spoke with Jessica Martinez and explained that I lived I was headed into the city, when the check engine light came on in my 2012 Honda crosstour. I spoke with Jessica Martinez and explained that I lived on the Cape. She and everyone else was great. So knowledgeable and friendly. I highly recommend your dealership ! More

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