Susan Tarquini | Page 2

Absolutely the Worst Dealership Experience of My Life Herb Chambers should be ashamed of the way they treat paying customers. Over 6 MONTHS AGO I went in for a replacement key that was supposed t Life Herb Chambers should be ashamed of the way they treat paying customers. Over 6 MONTHS AGO I went in for a replacement key that was supposed to be covered under my service agreement. I dealt with Henry, who assured me it would be handled. Since then, I’ve spoken to Henry, Nick, Michelle (the salesperson who sold me my Chevy Equinox), and even Susan, the service director. Every single one of them has promised me this would be taken care of. Guess what? Half a year later, NOTHING has been done. I paid for this in my agreement. I did my part. Meanwhile, they’ve done absolutely nothing except lie, pass me around, and waste my time. Their customer service is a complete joke. This dealership is quick to take your money but when it comes time to honor what you PAID for, they disappear, dodge responsibility, and feed you empty promises. If this is how Herb Chambers treats loyal customers, then people need to know. I would NEVER buy another vehicle here, and I wouldn’t recommend this place to my worst enemy. @Chevrolet @GM — this is how your dealerships are treating customers who trusted your brand. I’ve been more than patient, I’ve followed every step, and I’m still being ignored. Is this really the “Chevy family” experience you’re proud of? Save yourself the headache, the stress, and the lies—go anywhere else. Herb Chambers is nothing but a scam dressed up as a dealership. More

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Great experience working with Sean to service my Honda Civic. And making sure I get my oil change serviced under the free 2 year promotion. Then setting up a Lyft/Uber to get me to work in the morning. Civic. And making sure I get my oil change serviced under the free 2 year promotion. Then setting up a Lyft/Uber to get me to work in the morning. More

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Very very happy had a intermittent steering problem. Sticking Could not duplicate by service. Had Video but not acceptable. Service Tech Rick took me out no luck. Tried again and again bingo stuck Sticking Could not duplicate by service. Had Video but not acceptable. Service Tech Rick took me out no luck. Tried again and again bingo stuck for him. Needed a new rack and pinion assembly. Covered under my extended warrantee, with a month to go. Great people.. Sean before and now Norllin Im a happy camper. Thanks More

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Kept up to date as needed. 15 character limit is too too too too much 15 character limit is too too too too much More

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Excellent service professional and prompt. Very kind personnel and they took good care of my car Very kind personnel and they took good care of my car More

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Excellent service. All were professional and polite. What work I asked to be done was just that. No pressure for things I did not. All were professional and polite. What work I asked to be done was just that. No pressure for things I did not. More

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Yesterday, I had a wonderful experience with Norlinn at Herb Chamber Honda, Dorchester. He explained what service my car needed and why. He gave me an estimate of the cost. I appreciate the time. I nev Herb Chamber Honda, Dorchester. He explained what service my car needed and why. He gave me an estimate of the cost. I appreciate the time. I never felt rushed, and he answered all my questions. More

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Sean DeSilva is excellent. Great customer Service. Great work and timely. Quality work and great price. Great customer Service. Great work and timely. Quality work and great price. More

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I have been a customer of Herb Chambers Honda for over 20 years. Superior service no matter the make or model of your vehicle. Service staff is consistently aligned with and delivers based on the company v years. Superior service no matter the make or model of your vehicle. Service staff is consistently aligned with and delivers based on the company values. Robert is the person I interface with most and he is stellar. Management is also visible, supportive & welcoming. I recommend them highly. More

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Very nice service on time they taking care of my car very good best service good best service More

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