Susan Tarquini | Page 11

I just want to take the time to acknowledge the customer service of Sean Desilva. I was very distraught when my wife accidently filled up her tank with Diesel fuel. When the car was brough into Herb Chambe service of Sean Desilva. I was very distraught when my wife accidently filled up her tank with Diesel fuel. When the car was brough into Herb Chambers, I knew that cost was not going to be cheap. Sean, who was the advisor, suggested that I go through my insurance which I never even though of. I contacted my insurance, and a claim was open. Sean made sure he was there to review the work that was needed to get the car working. Sean continued to follow up with me daily which was helpful giving the fact the insurance was dragging its feet. The car was completed but its seem there were more issues than anticipated so we needed the adjusted back for a supplement. Again, Sean made sure that he was available to explain to the adjuster the reason it was necessary. Sean continued to follow up with me daily until the supplement was approved and once it was approved Sean made sure the work was completed in a timely manner. Not only did Sean assist me in saving money be suggesting that I go through the insurance but his attention to details really calmed me during this difficult process. I want to take this time to thank Sean for everything and Herb Chambers will be my first choice of service. Also, Susan Tarquini played a role, so I do want to recognize her as well. I also told everything about Sean so Sean will be very busy. More

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Horrible dealership. Had a terrible experience buying my car. Had a terrible experience dealing with them when my car was in transit after I purchased it. Now I came in f Had a terrible experience buying my car. Had a terrible experience dealing with them when my car was in transit after I purchased it. Now I came in for my first oil change and had a horrible experience. I was there 20 min before I was acknowledged by a service advisor. People in line behind me got their oil change done before me. It took them an hour and 15 min before they started mine. In total I was there almost 2.5 hours for a xxxx oil change More

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Collision center administrative staff is terrible! Change them or give them training on customer relations. One hang up the telephone to my face Julia Anderson. Their manager left I can’t blame him th Change them or give them training on customer relations. One hang up the telephone to my face Julia Anderson. Their manager left I can’t blame him these people are so aggressive no one can work with them. All they want is to fight! I am a customer who waited literally 4 months to get my vehicle back from the body shop. They don’t know how to sympathize or have any empathy. They just attack. They are rude very rude. They expect me to pay for diagnostic test after they return the car. Did they fix it or not? Who knows! Unacceptable. I want to feel satisfied that my car has been repaired fully if the body shop is returning it to me. I don’t expect to run a diagnostic test to audit the work they have done. Then there is Susan Tarquini. She thinks she is the manager of the people who work for Honda plus the customers. Without listening she gives orders reaches conclusions. Does not have the ability to evaluate a situation like a manager and help the customer especially if the customer is a loyal one for the past 2 years. She wants to send thunderbolts with her immense arrogance and dictatorship. Find someone with managerial skills or give her training. As a matter of fact keep your technicians but fire all your administrative and sales personnel. Find people who can build trust and good relations with customers. If anybody asks me about Honda Chambers collision center I will say run away as fast as you can. The person in Honda chambers called Sean is a a hider He just hides away when there is a confrontation instead of supporting his customer. The Sean in the collision center does not know the features of Honda cars. Robert D. I am sorry to write all these on your evaluation because you were the only one who attended my questions as I received my car after 4 months !!! giving me dependable and informative answers. Thank you for your time and kind approach. More

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Amazing service here at Honda! Great advisors and technicians 10 out of 10 service. I would highly recommend!!! Great advisors and technicians 10 out of 10 service. I would highly recommend!!! More

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Honda service at the Dorchester dealership is outstanding. Even when I was leaving the parking lot, a staff member sitting outside got up to help me navigate my way out. And the Lyft service was outstanding. Even when I was leaving the parking lot, a staff member sitting outside got up to help me navigate my way out. And the Lyft service was fast and efficient. Servicemen Tony and Sean, experts in their field,keep you updated and informed. More

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Everyone is knowledgeable and very friendly, my service was completed in a reasonable amount of time was completed in a reasonable amount of time More

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I was going here for service since 2021. After 2 years of going here, my Honda CRV's LED tail lights had an issue. Since the vehicle was still under warranty, I went there to check this out. After 2 years of going here, my Honda CRV's LED tail lights had an issue. Since the vehicle was still under warranty, I went there to check this out. The manager mentioned that there will be a diagnostic fee associated with the check up and if the issue was due to manufacturing default then it will not be billed to me but to Honda. However, the document that she asked me to sign didn't have this specified. When I insisted about that she mentioned that it in the owner's manual. And she rudely stated that I can take my business elsewhere. I was appalled by her behavior, and this discrepancy in what she was stating vs what the document mentioned. More

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Pleasant customer service, atmosphere was nice, and no long wait, so far a very good experience long wait, so far a very good experience More

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Had a positive experience at this with my honda, as my local car inspection didn't have the right plate holder. local car inspection didn't have the right plate holder. More

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The service department in fact, all of her chambers had a system failure just as I showed up from my service appointment. But they handled it smoothly. I was out of there in a couple of hours and they were n system failure just as I showed up from my service appointment. But they handled it smoothly. I was out of there in a couple of hours and they were nice and keep me informed throughout the whole process. More

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