Susan Tarquini
Susan Tarquini at Herb Chambers Honda

Susan Tarquini

Service Director

Herb Chambers Honda

720 Morrissey Blvd.
Boston, MA 02122

4.5
267 Reviews
4.5

267 Reviews

Write a Review

267 Reviews of Susan Tarquini

December 19, 2024

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Employee Rating

The service I got from Sean DeSilva and Susan Tarquini, the supervisor, was the best. They made sure I had a space to work while I waited for the Recall servicing work to be done. More

by joanieparker7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Herb Chambers Honda responded

Joanie, we're delighted to hear that Sean and Susan provided you with such excellent service at Herb Chambers Honda In Boston. It's great to know they made your wait comfortable and productive!

December 15, 2024

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If you are looking to buy or service a car don’t come in here. No one answers the phones, they don’t call you to let you know that your car is done, it takes 3 trips to fix one thing. So much xx at this lo More

by Mateo Latolli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Hall

Dec 16, 2024

Herb Chambers Honda responded

Mateo, thank you for the review. We strive for efficient communication and timely repairs, so it's disappointing to see this feedback. Please reach out if you'd like us to address any unresolved issues or concerns you have. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

November 29, 2024

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Always attentive and providing great service. They are always there to assist when you need them. More

by rdiprossi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Horllin Soto

Nov 29, 2024

Herb Chambers Honda responded

We really appreciate you taking the time to leave Herb Chambers Honda In Boston this awesome review, thank you!

November 26, 2024

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I recently leased a car in August that was defective since day one. I was told several times that nothing was wrong with the car until they finally figured out the cell battery was defective in which my More

by Sasha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tom Pasquarella, Nick Tarquini

Dec 16, 2024

Herb Chambers Honda responded

Sasha, thank you for the review. I'd like the opportunity to provide some clarification regarding this situation. According to our records, you initially brought your vehicle to another dealership that simply charged your battery and told you nothing was wrong. When this did not address your concerns, you brought your vehicle to us and we determined that your battery had a bad cell & replaced it. Since then, a rodent chewed the wiring harness and we understand this issue is being taken care of at our Westborough Honda location. Beyond the initial purchase and one battery replacement, we have not seen your vehicle since. You & I have spoken on numerous occasions to address these concerns, so it's disappointing to hear that you've been left with this impression. If there's anything we can do to assist you further, please feel free to contact me directly. Thanks again, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

November 23, 2024

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Superb service and very friendly, personable staff! And Honest too! They called to make sure I wanted to replace tires that weren't completely worn out. Outstanding. I never like having to go in for se More

by crawdady
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Hall , Norllin

Nov 25, 2024

Herb Chambers Honda responded

We're delighted to hear that Norllin and the team at Herb Chambers Honda in Boston made your service experience outstanding! Thanks for sharing such positive feedback. We'll be here whenever you need us next!

November 14, 2024

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Check in could be just a little bit better other than that.Everything else is great at the dealership.They treat you very nice and friendly and keep you up to date on your services More

by Mrlaing
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Hall

Nov 14, 2024

Herb Chambers Honda responded

Hi Mr. Laing! Thank you for your feedback! We're glad to hear that the team at Herb Chambers Honda in Boston provided a friendly and informative experience. We'll take note of your suggestion regarding check-in, as we're always looking to improve. We appreciate your support!

November 14, 2024

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Employee Rating

Robert Hall is always exceptional. You know you are in good hands when you work with him. He was attentive, knowledgeable, and professional. Thank you!! More

by Arthur
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Robert Hall

Nov 15, 2024

Herb Chambers Honda responded

Arthur, we're delighted to hear that Robert provided such exceptional service at Herb Chambers Honda In Boston. Your kind words mean a lot to us, and we'll be sure to pass them along!

November 06, 2024

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I scheduled an oil change for my 23 Accord Touring Hybrid last week with Herb Chambers Honda of Boston. I was met by my advisor, Robert Hall, immediately and although my car only had 6k miles he offered to r More

by Mark.will0531
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Pasquarella, Chris Purcell, Robert Hall , Makayla Carter-Harris 5 stars

Nov 06, 2024

Herb Chambers Honda responded

Thank you for sharing your experience with us at Herb Chambers Honda of Boston! We're delighted to hear that Robert and our team provided exceptional service, making sure your Accord Touring Hybrid was well taken care of. It's great to know we could exceed expectations compared to other dealerships, and we're here whenever you need us next!

Nov 07, 2024

Mark.will0531 responded

From the day I walked into Herb Chambers Honda of Boston and with every subsequent visit, my experiences have all been nothing short of excellent. I appreciate the efforts of all involved.

November 04, 2024

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Employee Rating

I have already responded. Given 10 stars Sean helped mento understand the maintenance and costs More

by ronaldalex
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo Dalence

Nov 05, 2024

Herb Chambers Honda responded

Hi Ronal, we’re glad Sean was able to help you understand the maintenance and costs clearly at Herb Chambers Honda In Boston. We truly appreciate your 10-star rating and look forward to assisting you again! Safe travels!

November 03, 2024

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The service was excellent. The service advisor takes good care of me. I will recommend my friend and family to get service done there More

by Honda2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall

Nov 04, 2024

Herb Chambers Honda responded

We're delighted to hear that you had an excellent experience with our team at Herb Chambers Honda In Boston! Thank you for recommending us to your friends and family. We look forward to serving you again in the future!

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