Susan Tarquini
Susan Tarquini at Herb Chambers Honda

Susan Tarquini

Service Director

Herb Chambers Honda

720 Morrissey Blvd.
Boston, MA 02122

4.5
273 Reviews
4.5

273 Reviews

Write a Review

273 Reviews of Susan Tarquini

January 21, 2025

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Employee Rating

The customer service was great. The staff worked with my schedule. The wait was worth it. More

by jennifercalderon27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall

Jan 21, 2025

Herb Chambers Honda responded

Jennifer, thank you for the positive feedback! It was our pleasure to assist you and we hope you won't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Honda In Boston Team

January 08, 2025

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Knowledgeable, efficient and clear to deal with. Greetings to Mr. Chambers, formerly of Draper St., from neighboring Longfellow St. I would like to discuss a neighborhood issue with him. I am on More

by edwardmcook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall , Sean DeSilva

Jan 10, 2025

Herb Chambers Honda responded

Thank you for the positive feedback on your experience with Herb Chambers Honda In Boston!

January 07, 2025

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I brought my car in for a repair and it was done in a very timely and professional manner. I was kept informed of the progress throughout the repair. Very satisfied. More

by miczac2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall

Jan 08, 2025

Herb Chambers Honda responded

Hi Mic! We're delighted to hear that you had a timely and professional experience with us at Herb Chambers Honda In Boston. Keeping our customers informed is important, and we're glad it made your visit satisfying!

Jan 08, 2025

Herb Chambers Honda responded

Hi Mic! We're delighted to hear that you had a timely and professional experience with us at Herb Chambers Honda In Boston. Keeping our customers informed is important, and we're glad it made your visit satisfying!

January 07, 2025

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Quick and efficient. They always get the job done with no problem! Thank you so much! More

by Nytasha Jette
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Hall

Jan 08, 2025

Herb Chambers Honda responded

Hi Nytasha! Thank you for your kind words! We're thrilled to hear that you find our service quick and efficient at Herb Chambers Honda In Boston. It's always our goal to get the job done right for our customers. We look forward to serving you again!

January 02, 2025

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Henry was very helpful and I felt very well taken care of. He made sure that I understood everything and that the work was done fast and efficient. More

by Ilona Kuphal
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall , Henry

Jan 02, 2025

Herb Chambers Honda responded

Ilona, we're delighted to hear that Henry provided such helpful service at Herb Chambers Honda In Boston. Thank you for sharing your experience with us!

December 29, 2024

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I am very pleased with the service I received on my vehicle today, because it was done in a timely manner and I was told what I needed to have maintenance in the near future More

by marymcfadden8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall

Dec 30, 2024

Herb Chambers Honda responded

Mary, we're delighted to hear that you had a positive service experience at Herb Chambers Honda In Boston. Our team always aims for efficiency and transparency with maintenance needs. Thank you for sharing your feedback!

December 19, 2024

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The service I got from Sean DeSilva and Susan Tarquini, the supervisor, was the best. They made sure I had a space to work while I waited for the Recall servicing work to be done. More

by joanieparker7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Herb Chambers Honda responded

Joanie, we're delighted to hear that Sean and Susan provided you with such excellent service at Herb Chambers Honda In Boston. It's great to know they made your wait comfortable and productive!

December 15, 2024

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If you are looking to buy or service a car don’t come in here. No one answers the phones, they don’t call you to let you know that your car is done, it takes 3 trips to fix one thing. So much xx at this lo More

by Mateo Latolli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Hall

Dec 16, 2024

Herb Chambers Honda responded

Mateo, thank you for the review. We strive for efficient communication and timely repairs, so it's disappointing to see this feedback. Please reach out if you'd like us to address any unresolved issues or concerns you have. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

November 29, 2024

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Always attentive and providing great service. They are always there to assist when you need them. More

by rdiprossi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Horllin Soto

Nov 29, 2024

Herb Chambers Honda responded

We really appreciate you taking the time to leave Herb Chambers Honda In Boston this awesome review, thank you!

November 26, 2024

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Employee Rating

I recently leased a car in August that was defective since day one. I was told several times that nothing was wrong with the car until they finally figured out the cell battery was defective in which my More

by Sasha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tom Pasquarella, Nick Tarquini

Dec 16, 2024

Herb Chambers Honda responded

Sasha, thank you for the review. I'd like the opportunity to provide some clarification regarding this situation. According to our records, you initially brought your vehicle to another dealership that simply charged your battery and told you nothing was wrong. When this did not address your concerns, you brought your vehicle to us and we determined that your battery had a bad cell & replaced it. Since then, a rodent chewed the wiring harness and we understand this issue is being taken care of at our Westborough Honda location. Beyond the initial purchase and one battery replacement, we have not seen your vehicle since. You & I have spoken on numerous occasions to address these concerns, so it's disappointing to hear that you've been left with this impression. If there's anything we can do to assist you further, please feel free to contact me directly. Thanks again, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

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