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Susan Roush
Susan Roush at Spitzer Ford Dubois, LLC

Susan Roush | Page 13

Service Advisor

Spitzer Ford Dubois, LLC

3007 Blinker Pkwy
Du Bois, PA 15801

4.8
208 Reviews
4.8

208 Reviews

Write a Review

208 Reviews of Susan Roush

October 19, 2024

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Employee Rating

stopped in to see if I could get my vehicle recall performed without an appointment Susan Roush got it in and service done, it was only a 20 min computer upgrade and on my way Thanks! More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2024

Spitzer Ford Dubois, LLC responded

Thank you, Chuck! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Ford Dubois, LLC. We look forward to having you as one of our valued customers for many more years to come!

October 19, 2024

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Employee Rating

Schedule a Chevy to be work on made no since too me I live over one hour a way More

by asbell.doug
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
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Oct 20, 2024

Spitzer Ford Dubois, LLC responded

Providing a positive experience is our top priority, Doug, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 17, 2024

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Employee Rating

The service department is courteous and always ready to help in any way. Love the reminders. More

by dnnylynne
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 18, 2024

Spitzer Ford Dubois, LLC responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

October 17, 2024

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It was a long wait. I had to ask what was taking so long . Very nice helpful staff. More

by pollie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Curry, Ashley O'Ryan

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Oct 18, 2024

Spitzer Ford Dubois, LLC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Ford Dubois, LLC!

October 15, 2024

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Employee Rating

Spritzer takes good care of me like Murray Ford Glad to have another Good Ford dealership More

by THOMAS_BURNSIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tammy McAllister, Brianna Connors, Gary Gallaher, Robin Curry, Ashley O'Ryan , Kenneth Crana Jr., Lauren Dietz, Wade Lobbestael, Brian Shaffer

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Oct 16, 2024

Spitzer Ford Dubois, LLC responded

Thank you for taking the time to share your feedback with us, Thomas. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 15, 2024

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I was able to get an appointment fast. Susan Roush was extremely helpful. We had our oil changed and tires rotated in less than an hour. Susan helped us to determine that we had more th More

by darburfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley O'Ryan

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Oct 15, 2024

Spitzer Ford Dubois, LLC responded

We are grateful for you leaving Susan this wonderful review! We are thrilled to hear that Susan took excellent care of you. We are pleased to know that she was extremely helpful and finished your vehicle in less than an hour. Please drive safely and do not hesitate to let us know how we may be of further service to you.

October 15, 2024

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Employee Rating

I was there for state inspection. Spitzers got me in quickly and Susan Roush explained that everything was good. More

by Ken
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 15, 2024

Spitzer Ford Dubois, LLC responded

Ken, Providing quality and efficient service is so important to us here at Spitzer Ford Dubois and we are glad that Susan's efforts could meet your satisfaction! We are thrilled to know that she got you in quickly and explained that everything was good for your state inspection. We wish you safe travels until we meet again!

October 10, 2024

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Employee Rating

Excellent service. Very nice and accommodating employees. Got my vehicle in for appointment very quickly. Job well done! More

by Lkswisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley O'Ryan , Kenneth Crana Jr.

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Oct 10, 2024

Spitzer Ford Dubois, LLC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 08, 2024

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Employee Rating

Awesome service team! Fast, efficient and friendly. Keep up the good work! Will be back again! More

by rachelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Gallaher, Robin Curry, Ashley O'Ryan , Kenneth Crana Jr.

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Oct 09, 2024

Spitzer Ford Dubois, LLC responded

Thanks for sharing your thoughts about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

October 08, 2024

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Employee Rating

Easy to schedule service work. Friendly and helpful staff. Prompt and speedy service. Will continue to schedule work with Spitzer. More

by Beav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 09, 2024

Spitzer Ford Dubois, LLC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Ford Dubois, LLC. We look forward to having you as one of our valued customers for many more years to come!

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