Supun Mohanan | Page 2

Mccord's Vancouver Toyota responded

Your mention of our early completion highlights our commitment to efficiency. Knowing that the service on your RAV4 met your expectations means a lot to our team.

Mccord's Vancouver Toyota responded

Michael, I’m very sorry to hear about your experience and, most importantly, the amount of time and inconvenience these visits have caused you. We understand that your time is valuable, and having to make multiple trips for the same concern is understandably frustrating. We also apologize that an additional issue occurred during your most recent visit, requiring you to return again. I completely understand your concern about being told another visit would be brief after what you have experienced so far. We appreciate you bringing this to our attention. We would like the opportunity to make your next visit as straightforward and efficient as possible and work toward getting this resolved for you. Thank you, Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback! We’re glad to hear you appreciated our customer service, flexible scheduling, and the convenient updates and communication throughout your visit. We truly appreciate your business and your kind words. We’d love the opportunity to earn those fifth stars from you on your next visit! Thank you, Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Thank you so much for the great review! We’re happy to hear that our convenient location makes it easy for you to come back to us for your next service. We truly appreciate your business and look forward to seeing you again! We’d love to know what we could do to earn that one additional star on your next visit. Your feedback is always appreciated and helps us continue to improve. Thank you, Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for sharing your feedback. We understand that seeing additional charges beyond the initial service price can be frustrating, particularly when those charges aren’t fully understood. Our pricing reflects the parts, materials, and services involved in completing each repair or maintenance service, and we strive to communicate those details as clearly as possible. We appreciate you taking the time to share your perspective and will continue looking for ways to make our pricing and service recommendations as transparent as possible. Sincerely, Lynn Quiding Customer Relations 360 253 5403

Mccord's Vancouver Toyota responded

Thank you for choosing Mccord's Vancouver Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mccord's Vancouver Toyota responded

Your note about our punctual appointments and exceptional service highlights what we aim for in our service department. Hearing that our team could take great care of your Toyota RAV4 means a lot to us.

Mccord's Vancouver Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Mccord's Vancouver Toyota responded

Thank you for your review of our Dealership. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Your praise of Supun’s knowledge and attentiveness highlights our commitment to clear communication and customer care. We’re glad the prompt check-in, timely updates, completed inspections, and complimentary transportation made servicing your Prius Plug-In Hybrid seamless. Your recommendation and five-star rating mean a great deal to our service team.