Supun Mohanan | Page 2

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. I sincerely apologize that your experience did not meet your expectations. Having to schedule your recall twice, finding a part left on your passenger-side floor, and feeling that your interactions with our team were less than welcoming is certainly not the experience we want any of our customers to have. I would appreciate the opportunity to learn more about what happened so we can address these concerns with our team and make things right. Unfortunately, I don't have enough information from your review to identify your visit. Please give me a call at 360-360-4758 at your convenience so I can gather the details and discuss your experience with you personally. Your feedback is important to us, and we appreciate the opportunity to improve. Thank you, Lori Bonner Customer Relations Manager

Mccord's Vancouver Toyota responded

Thank you for your wonderful review! We truly appreciate you taking the time to share your experience with us. We are so glad to hear that our team provided a smooth, friendly, and straightforward service visit from start to finish. Making sure every customer feels informed, respected, and confident in the care their vehicle receives is very important to us. We appreciate your trust and are grateful for the opportunity to assist you. We look forward to serving you again in the future! Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Please contact me, so I can research your visit and look into this matter. Sincerely, Lynn Quiding Customer Relations 360 253 5403

Mccord's Vancouver Toyota responded

We’re glad Supun and our team could provide a 2026 4Runner Sport as a loaner while your Tacoma was in for warranty work, and we’re happy the process stayed efficient with timely updates. Thank you for your five-star review and for trusting us with your service needs.