Steven Stout

Five Stars for Sales and Financing. Unfortunately, Not for the Dealership. My wife and I recently purchased two vehicles from Patriot CDJR of Tulsa: a 2024 GMC Sierra 2500HD AT4 and Unfortunately, Not for the Dealership. My wife and I recently purchased two vehicles from Patriot CDJR of Tulsa: a 2024 GMC Sierra 2500HD AT4 and a 2026 Jeep Compass. First, the sales and financing teams absolutely deserve five stars. They worked incredibly hard to secure our financing and went above and beyond to earn our business. We are genuinely grateful for their dedication and professionalism. Our dissatisfaction is NOT directed toward them. Unfortunately, the dealership itself fell considerably short of those same standards. Our concerns primarily involve transparency, vehicle preparation, and the accuracy of benefits presented during the purchasing process. One major selling point was lifetime engine and transmission coverage on used vehicles. Initially, we understood this applied to all used vehicles. We later learned eligibility was limited to vehicles under 75,000 miles. Our GMC was originally listed with approximately 75,000 miles. However, when the paperwork was prepared, the actual mileage was approximately 79,000. Sales assured us the truck would be grandfathered into the lifetime coverage despite exceeding the mileage requirement. While appreciated, this discrepancy raised concerns about the accuracy of the dealership’s representations. We were also promised one year of complimentary oil changes. Only after signing did we discover this meant ONE oil change for the GMC and TWO for the Jeep. Those limitations should have been clearly communicated beforehand. Then there’s the dealership’s vehicle inspection and reconditioning standards. After taking delivery of our $67,700 GMC, I discovered numerous undisclosed dents and paint damage, including extensive use of touch-up pens where professional repairs would have been more appropriate. The estimated cost of addressing the cosmetic damage exceeds $6,000. Additionally, I discovered a severely neglected engine air filter, a cabin air filter requiring replacement, and noticeably misaligned steering. I understand this is a used truck with nearly 80,000 miles. I wasn’t expecting perfection. However, reasonable wear and tear is entirely different from undisclosed damage and basic maintenance concerns that should have been identified before retail sale. My concern isn’t simply the condition of one truck. It’s the dealership’s overall standards for inspection, reconditioning, disclosure, and customer communication. If readily identifiable issues were overlooked, what else might have been missed? We purchased TWO vehicles from this dealership, representing a substantial financial commitment. We expected the dealership’s operational standards to reflect the professionalism demonstrated by its sales and financing employees. Unfortunately, that wasn’t our experience. Five stars to the people who worked tirelessly to help us. But the dealership itself has considerable room for improvement. I sincerely hope management takes this feedback seriously. Those hardworking employees deserve a dealership whose practices reflect their dedication. Ultimately, a dealership’s reputation shouldn’t be measured solely by its ability to sell vehicles, but by the accuracy of its representations, the quality of its inventory, and the confidence customers have in their purchases long after the paperwork is signed. More

by officerminson Verified Customer Verified Customer

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I loved everything. Yaru was absolutely amazing. Very friendly and professional service ?? I am definitely referring family and friends to Patriot Yaru was absolutely amazing. Very friendly and professional service ?? I am definitely referring family and friends to Patriot More

by lorraine samuel Verified Customer Verified Customer

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Poor communication and made it sound like I had to finance with them ( which had extended warranty included in the financing) going from a listed sale price of $39.5K to costing over $53K for everyth finance with them ( which had extended warranty included in the financing) going from a listed sale price of $39.5K to costing over $53K for everything ( down payment + amount financed). For those reason, I had decided to end the deal and take my money elsewhere for a car More

by Scott S Verified Customer Verified Customer

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TY is a great sales consultant who works hard to get a fair deal done. fair deal done. More

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Everything was going good have not received my vehicle in 4 days Things could have went better if they could communicate with me on what was taking so long to get my vehicle 4 days Things could have went better if they could communicate with me on what was taking so long to get my vehicle More

by M_hudson34 Verified Customer Verified Customer

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Very good job nice all around got me want I need at the price I wanted price I wanted More

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Friendly and excellent customer service. No pressure or hassle. Got mr to the payment range I was looking for. No pressure or hassle. Got mr to the payment range I was looking for. More

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I had what I thought to be a great experience with this dealership back in January. I had a few service issues and was advised that the vehicle had been in a front end collision. This had not been reported dealership back in January. I had a few service issues and was advised that the vehicle had been in a front end collision. This had not been reported to the insurance therefore didn’t show up on Carfax. It still should have been caught upon inspection at the dealership prior to sale. The repairs fell on my responsibility. Fast forward, the NEW GM Kory came to the rescue. I went in and spoke with him and he didn’t try to hustle or hassle me whatsoever. He listened and was sympathetic and empathetic and apologetic. He went above and beyond his way to make it right. I walked in there with all intentions of getting out from under that vehicle and going to another dealership. But Kory and his saleswoman Yaru were determined to right what was wrong. I would recommend Patriot CDJR of Tulsa to anyone, especially a female buyer. Kory even took the time to show me things to look for, that would show signs of alterations, modifications, damage or repairs. He took me under the hood, around the tires and the entire car. I can’t thank him enough for making this nightmare turn into my dream vehicle. Thank you Kory and Yaru! More

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excelente atención , me ayudaron a encontrar el carro que quería , fuimos los últimos en irnos nos atendieron hasta las 10pm quería , fuimos los últimos en irnos nos atendieron hasta las 10pm More

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Sales man was very helpful and did not try to pressure us into a purchase. Overall very good experience with the dealership and would go back to buy another vehicle in the future. into a purchase. Overall very good experience with the dealership and would go back to buy another vehicle in the future. More

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