Steven Hoffman

Ordered a 2025 Escalade IQ (executive package) from Findlay Cadillac Henderson Q1 2024. No updates from salesperson regarding delivery until day before it arrival to dealership.. Scheduled appt righ Findlay Cadillac Henderson Q1 2024. No updates from salesperson regarding delivery until day before it arrival to dealership.. Scheduled appt right away, went in to sign paperwork & take delivery. Sat over 2hrs waiting for documents (cash deal), factory protective wrap still on many items throughout interior (not big deal), tire jack & wireless headsets that come standard with executive package were/are missing......get in the vehicle to finally head home before noticing vehicle only @ 8% charge (empty tank, barely enough to make it home). Extremely poor service all around especially considering $160k+ purchase! More

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My experience with Findlay Cadillac in Henderson was outstanding. After several not-so-good experiences with other dealers selling online, Findlay's no-nonsense, no-xx approach was a very welcomed chang outstanding. After several not-so-good experiences with other dealers selling online, Findlay's no-nonsense, no-xx approach was a very welcomed change. The sales consultant, Adrian, took fantastic care to exceed my expectations, was careful not to overpromise, and appeared fully empowered to complete the transaction as we had agreed from the start. Steven handled the financial side with experience and knowledge and, after the transaction was complete, the paperwork arrived promptly at our local DMV. I would highly recommend this dealership and will definitely consider purchasing another vehicle from Findlay and Adrian. More

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We recently purchased a used vehicle from Findlay Cadillac. What was mostly a very positive experience was unfortunately soiled by a negative interaction with the Finance manager, Steven Hoffman. M Cadillac. What was mostly a very positive experience was unfortunately soiled by a negative interaction with the Finance manager, Steven Hoffman. Mr. Hoffman was professional and congenial as I would expect at this dealership. Where the experience went south was he chose not to give the buyer, us, what we wanted. During the process, the offer of an extended warranty came up. There were different levels of the warranty, with level 4 being the most coverage and the highest cost. We neither wanted nor needed the highest coverage, but Mr. Hoffman refused to sell us any coverage other than the highest level. Our request was to buy the lower coverage for drive train components only as this was a used car and where our highest dollar risk was. His reason for denying us what we were interested in was because he “didn’t want us to be unhappy with our purchase”. At 66 years of age, this wasn’t, as they say my first rodeo, and I definitely knew what I wanted or conversely didn’t want. More likely the reason Mr. Hoffman wouldn’t sell the lower coverage is because his profit in the deal would have been much less. There is a lot of profit in the warranty coverage he was selling as it was one of the highest if not the highest cost to benefit packages I have ever seen. It is unknown to me if this policy on the sale of warranty coverage is that of Findlay Cadillac or Mr. Hoffman, but it would be a significant stumbling block for us on future purchases at the dealership. Alas, Findlay Cadillac missed out on the sale for the coverage, albeit lower profit margin, but profit nevertheless. In the end, we as customers walk away unsatisfied and having to search out drive train coverage on our own and unable to wrap it in the auto loan. More

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We recently had our first experience with Findlay Cadillac. The best part of our time at Findlay Cadillac was our salesman, Anthony Johnson. Anthony was outstanding from the start. He was personab Cadillac. The best part of our time at Findlay Cadillac was our salesman, Anthony Johnson. Anthony was outstanding from the start. He was personable and professional. Anthony was knowledgeable and went out of his way to ensure our questions and concerns were dealt with quickly. If he didn’t have the answer he went and got it for us. I have purchased over 50 vehicles in my lifetime and Anthony’s customer service was easily in the top 3 of all those car buying experiences. The rest of the staff at Findlay Cadillac were professional and courteous and added to the warmth at the dealership. If you visit Findlay Cadillac, we highly recommend you seek out Anthony. You will be amazed. More

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Our sales person Ronnie was awesome. He listened to our needs and wants and worked to find the right car for us. Ronnie also made the process to purchase the vehicle so easy. We would He listened to our needs and wants and worked to find the right car for us. Ronnie also made the process to purchase the vehicle so easy. We would definitely see him again for future purchases. We have already mentioned his name to friends and neighbors about our great experience with him. His assistant Brooke was wonderful in following up with us without being pushy. More

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Sales Professional; Mike Waldman was EXCELLENT. I did not intend to trade my old Impala in. With the help of the Sales Manager Andy, and Mike, they helped me see the advantages of getting it done I did not intend to trade my old Impala in. With the help of the Sales Manager Andy, and Mike, they helped me see the advantages of getting it done "NOW" !! I had been looking for an ATS COUPE.. Thanks to the Internet team at Findlay. They Called me to let me know they had a car I should come see. I called Mike, and made an appointment to Test Drive the car. It was The Car I had Dreamed of Owning. Thanks also to Steve in Finance for working to get things "Just Right for Me". Everyone was So Nice, and made me feel Comfortable at Findlay Cadillac. Thank You to All Involved. More

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If I could give this dealership a zero I most definitely would. All they care about is money money money. SO SAD! I have been driving Cadillacs for all my LIFE! VERY LOYAL CUSTOMRR. I purchased an Escalade would. All they care about is money money money. SO SAD! I have been driving Cadillacs for all my LIFE! VERY LOYAL CUSTOMRR. I purchased an Escalade most recently and I've been so extremely unhappy with everything from the purchase to the service to the management. Noone cares about the people anymore! I am taking my business elsewhere! hopefully they will be better than these dirt xxxxx. DONT WASTE YOUR TIME OR MONEY HERE GO ELSEWHERE More

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Findley Cadillac has a knowledgeable and professional staff of people in all departments, they certainly have the best technically qualified personnel in the valley when it comes to electric vehicles, lo staff of people in all departments, they certainly have the best technically qualified personnel in the valley when it comes to electric vehicles, love the Lyriq, a superb design they sold me. More

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Great service. Dylan was really great. This is my sixth Cadillac. Dylan made sure that this Lyriq was the right car for me. Thank you Dylan was really great. This is my sixth Cadillac. Dylan made sure that this Lyriq was the right car for me. Thank you More

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So needless to say, I am a difficult customer, and when I went into Findlay Cadillac, I was treated very professionally and with great customer service, Mr. Derrick and Mr. Bruce both have great sense of hum went into Findlay Cadillac, I was treated very professionally and with great customer service, Mr. Derrick and Mr. Bruce both have great sense of humors, they are personal and as much as I demanded, they worked very well with me. If you are looking to shop for a car, check out their inventory, even if Cadillac isn't the car you want, look through their inventory, the experience alone with working with them was WONDERFUL...thank you so much I now own my second Escalade, and I am happy...the only request they couldn't do was making the car payments for me!!! ha ha ha but you best believe I ASKED! More

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