Steven Heard

No follow-up. Never received copy of what I signed electronically (several dozen documents). Didn't receive copy or information about the warranty plan I paid $3 Never received copy of what I signed electronically (several dozen documents). Didn't receive copy or information about the warranty plan I paid $3000 for. I left a garage door opener in my trade-in and asked that it be sent to me the next day. Never heard back from them on this. Once they had my money, I was forgotten about. More

by Timwalton Verified Customer Verified Customer

Report | Print

Awesome experience. Ryan Singer, our Sales Professional was excellent. Courteous, knowledgeable, and a great representative of the dealership. All went very smooth. High Ryan Singer, our Sales Professional was excellent. Courteous, knowledgeable, and a great representative of the dealership. All went very smooth. Highly recommend Jerry Ulm - ask for Ryan! More

Report | Print

He is fine, seems a bit inexperienced with serious negotiations and understanding what is important to the customer. negotiations and understanding what is important to the customer. More

by cprimm4 Verified Customer Verified Customer

Report | Print

THIS WAS A WODERFUL EXPERIENCE AND MY SALESMAN WAS AWESOME [NAS]WAS POLITE AND KNOLEGIBLE AND PERSISTANT.......... AWESOME [NAS]WAS POLITE AND KNOLEGIBLE AND PERSISTANT.......... More

Report | Print

I had a really good experience with Jacob Zambrano. Our interaction started on the phone and Jacob was very friendly and helpful making me agree to drive 200+ miles to get to the dealer. As soon I got Our interaction started on the phone and Jacob was very friendly and helpful making me agree to drive 200+ miles to get to the dealer. As soon I got to the dealer he was straight to the point, no waisting any time. the truck was ready for me to look at and we are able to agree on numbers in a really reasonable time. I’m really enjoying my new 2026 Ram 1500. More

by Felipe Oliveira Verified Customer Verified Customer

Report | Print

Best experience that I have had at a dealership. Will buy from them again. Extremely professional. Will buy from them again. Extremely professional. More

by mshriver08 Verified Customer Verified Customer

Report | Print

Great customer service. Good people in dealing with customers and issues Great plaace to go Good people in dealing with customers and issues Great plaace to go More

by ronaldoliver17 Verified Customer Verified Customer

Report | Print

It’s my third vehicle that I purchased from Charles and the dealership always left. Very satisfied as long as I’m in the area. I’ll always go back. the dealership always left. Very satisfied as long as I’m in the area. I’ll always go back. More

by J Cody Verified Customer Verified Customer

Report | Print

this is the third truck I have purchased from Charles and Jerry Ulm. Always a good experience. Jerry Ulm. Always a good experience. More

by J Cody Verified Customer Verified Customer

Report | Print

I found a Jeep Gladiator I liked online, Nate Mendez reached out and we text a few times, so I decided to check it out. Nate was not there the day I went, but he made arrangements for me to speak with M reached out and we text a few times, so I decided to check it out. Nate was not there the day I went, but he made arrangements for me to speak with Malik. My mindset was to find something newer than my 2018 JKU with lower payments(it sounded better in my head). The management team did their thing and showed me what they could do, as I liked the Gladiator A LOT. The next day I returned, Nate spent time with me helping to remove things from my JKU(rock lights, etc.)instead of on the floor making sales. Could I have walked away with ease, yes. But, I REALL love my new Gladiator and it was made possible by the entire team(sales, management and FNI). I don't think I've ever had that easy, non-pressured experience at a dealership buying a vehicle, and it all started with a few text with Nate. Thank you team Jerry Ulm. KC Howard More

by KCHOWARD71 Verified Customer Verified Customer

Report | Print