Steven Heard

I was disappointed the "Locked Price" quoted on the web site, was not honored, with no explanation as to why. My trade was rated as "Fair" which is ridiculous, I was given "good" to "very good from 2 othe site, was not honored, with no explanation as to why. My trade was rated as "Fair" which is ridiculous, I was given "good" to "very good from 2 other dealers, but they did not have the truck I wanted. Charles was had good communication, and when he was tied up, got Chad to step in. Would work with either one of them again. More

by mbr6475 Verified Customer Verified Customer

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Great experience all around. Malik, Sergio and Steve did a great job in making the deal happen. Disappointed that I received only one key fob as the other one was missing. Hope Malik, Sergio and Steve did a great job in making the deal happen. Disappointed that I received only one key fob as the other one was missing. Hopefully, I receive a factory replacement rather than a cheap after market key fob. Enjoyed the opportunity to do business with Jerry Ulm CJDR team. More

by JGCOLUMBIA16 Verified Customer Verified Customer

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The guys were awesome. They were very helpful and right on point with everything. I was very happy and pleased with the service. Those guys are so nice and know their job. They were very helpful and right on point with everything. I was very happy and pleased with the service. Those guys are so nice and know their job. More

by andreakelly777@gmail.com Verified Customer Verified Customer

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Everyone was very friendly and professional. My salesman Charles was helpful and never made me feel pressured. I would recommend Jerry Ulm to anyone looking for a pleasant car buying experienc My salesman Charles was helpful and never made me feel pressured. I would recommend Jerry Ulm to anyone looking for a pleasant car buying experience. More

by demi_mesiana Verified Customer Verified Customer

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Awesome vehicle but calipers are rusting after owning for 3 weeks. Disappointed since this vehicle was $60000 3 weeks. Disappointed since this vehicle was $60000 More

by saguhne Verified Customer Verified Customer

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Karim (if I remember correctly) did a great job looking for the right suv we needed. He was professional, friendly and we did not feel pushed or rushed in making a decision. He was able to find us the mont for the right suv we needed. He was professional, friendly and we did not feel pushed or rushed in making a decision. He was able to find us the monthly payment we could afford More

by lcartagena12 Verified Customer Verified Customer

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Everything agreed upon was executed with no surprises. Malik quickly solved issue of missing jack and tools. He genuinely wants customer to be happy with him and dealership. Hats off to him. Malik quickly solved issue of missing jack and tools. He genuinely wants customer to be happy with him and dealership. Hats off to him. More

by kwatson427 Verified Customer Verified Customer

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Jerry Ulm in Tampa, FL has the worst customer service I have ever experienced! I have been trying to cancel my extended truck warranty for 3.5 months and it is still not done. Steven Heard in finance never have ever experienced! I have been trying to cancel my extended truck warranty for 3.5 months and it is still not done. Steven Heard in finance never got back to me about this and left me to the wolves, Mr. Matola in finance has communicated slightly more than Steven however this is still not done, and the finance director Adam, has not called me back in weeks and is always "in a meeting" when I call. Now, I will have to take the time out of my day to drive to Tampa where I bought a truck for nearly $65,000 to get this handled. Jerry Ulm's team is highly incompetent when it comes to providing a pleasant experience for the customer after they have driven off the lot. I will make sure to deter anyone from buying a vehicle at Jerry Ulm! More

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Excellent. Devonte and Steve were exceptional and everyone at the dealership was friendly and helpful. Devonte and Steve were exceptional and everyone at the dealership was friendly and helpful. More

by the4costantinos Verified Customer Verified Customer

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sales agent was great, explained the truck in detail, pricing is fair, the process just takes too long like at other dealerships. pricing is fair, the process just takes too long like at other dealerships. More

by michael Verified Customer Verified Customer

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