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Steven Diaz-Drago
Refer Me
Steven Diaz-Drago
Assistant Service Manager
Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi
16600 NW 57th Ave
Miami Lakes, FL 33014
278 Reviews
278 Reviews
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278 Reviews of Steven Diaz-Drago
May 15, 2024
Do not use this dealership! On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The veh On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The vehicle had a dead battery, ok no problem. Let’s look for another vehicle. After I look at at least another 8 vehicles and found what I thought was the perfect one, we returned to the office to complete paperwork. Adrian asked that I went ahead and paid my deposit and insured the vehicle to speed up the process. He stated while I insured the vehicle he would bring it around so I could test drive it. Lo and behold at the very end of the deal, Adrian tells me “the service tech took the keys home with him, I’ll have to drive it you you” mind you I live 3 hours away. I immediately said cancel the deal, how could I possible finish paper work on a vehicle I never get to test drive??? Well they stated they reversed everything except somehow they refused to return my money after Adrian said it would be instantly refunded. We are going on almost a month now, everybody drops my phone calls. And in the state of Florida it is the law that insurance cannot be cancelled less than 60 days of commencement, I asked for a letter stating I never got the vehicle and they refused to send that as well. So now I am insuring a vehicle I never got to drive or buy and I am out thousands of dollars that this dealership has pocketed. PLEASE BEWARE AND TAKE YOUR BUSINESS ELSEWHERE More
by wendymccoin1
Other Employees Tagged: Victor Arce, Jesus Francos, Elizabeth Sanchez, Rolando Villanueva
April 19, 2024
quick , patient, and tries to get best offer to benefit your situation but more importantly willing to help out customers having great service your situation but more importantly willing to help out customers having great service More
by sawyerjoshua085
Verified CustomerOther Employees Tagged: Elvis Gamez, Carlos Nuñez, Jesus Francos, Irving Gonzalez, Denis Angulo, Elizabeth Sanchez, Joe Calabro, Michael Baez , brandon
December 24, 2023
Agradecido y felicitar al Manager de Mitsubishi Alejandr Vera por su excelente atención personalizada y por Preocuparse por resaltar lo Mejor de su marca y su trabajo. Excelente profesional Vera por su excelente atención personalizada y por Preocuparse por resaltar lo Mejor de su marca y su trabajo. Excelente profesional More
by RULMEDINAM
Other Employees Tagged: Gregory Mirabal, Ihosvany Mesa , Elvis Gamez, Chris Wilcox, John Wood, Stephen Kopecy, Luis Fernandez, Juan Cordero
November 14, 2023
Muy buen servicio lo reconiendo 100 por ciento, rapido servicio y eficaz y muy buen costumer services servicio y eficaz y muy buen costumer services More
by NEGRINMARLEN
Other Employees Tagged: Elvis Gamez, Chris Wilcox, John Wood, Stephen Kopecy
November 09, 2023
Kirby made my whole transaction seamless. A true professional. Would recommend him to anyone that does not want to deal with the usual headaches of a dealer A true professional. Would recommend him to anyone that does not want to deal with the usual headaches of a dealer More
by jorgelonga12
November 01, 2023
fast oil change good costomer service all the time next time my other car jep time my other car jep More
by hectorbayolo
Other Employees Tagged: Gregory Mirabal, Ihosvany Mesa , Elvis Gamez, Chris Wilcox, John Wood, Stephen Kopecy
October 18, 2023
My car has a safety recall and I was there 1 month ago. Dealer told me that they requested the parts to fix the problem BUT NOTHING. VERY DISAPPOINTED. TERRIBLE SERVICE Dealer told me that they requested the parts to fix the problem BUT NOTHING. VERY DISAPPOINTED. TERRIBLE SERVICE More
by RICARDOYANERSY
Other Employees Tagged: Gregory Mirabal, Ihosvany Mesa , Elvis Gamez, Chris Wilcox, John Wood, Stephen Kopecy
October 16, 2023
Muy buen servicio la persona que que me atendio fue extraordinaria la verdad que estoy alegre del buen servicio. extraordinaria la verdad que estoy alegre del buen servicio. More
by BOLANCHO.14
Other Employees Tagged: Gregory Mirabal, Ihosvany Mesa , Elvis Gamez, Chris Wilcox, John Wood, Stephen Kopecy
September 28, 2023
Muy eficcientes me gusto el trato y son muy cumplidos me demoré como tres horas pero valió la pena demoré como tres horas pero valió la pena More
by johnaarguelles
Other Employees Tagged: Gregory Mirabal, Ihosvany Mesa , Elvis Gamez, Chris Wilcox, John Wood, Stephen Kopecy
September 28, 2023
had a GREAT experience there. Left EXTREMELY happy! Got the car I wanted with huge help and the process was nice and smooth. Brought my car back for an oil change and the servicin Left EXTREMELY happy! Got the car I wanted with huge help and the process was nice and smooth. Brought my car back for an oil change and the servicing rep was so sweet and pleasant. He gave me a complimentary car wash and it was the sweetest thing ever!! Would HIGHLY recommend. More
by J’keyah Jolly
Other Employees Tagged: Ellison Jean
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