Steve Tuschen | Page 23

My first service appointment went very well. It took a little longer than I expected but was very happy with the experience. It took a little longer than I expected but was very happy with the experience. More

by engelmeyer.renee Verified Customer Verified Customer

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They do mostly a good job but I have had some issues. Last year I had a nail in my tire and was not told until I found it on the inspection video the next day. This service I noticed a light under the Last year I had a nail in my tire and was not told until I found it on the inspection video the next day. This service I noticed a light under the dash and went back to the shop and asked. It was an inspection unit that was plugged in and not removed. The service members joked about it and basically did not thank me for returning it. The service was done well but!!! More

by Terry Verified Customer Verified Customer

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The dealer worked to find us the best possible solution to a new vehicle and working with current leasing specs to a new vehicle and working with current leasing specs More

by nicolemnewville Verified Customer Verified Customer

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I was in for an oil change. The staff was able to get me in and out in a timely manner. The staff was able to get me in and out in a timely manner. More

by amgrayden Verified Customer Verified Customer

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Fair and honest. Always helpful and explain problems before doing the work. They let me know prices ahead when can. Good with emergency service. Always helpful and explain problems before doing the work. They let me know prices ahead when can. Good with emergency service. More

by dianebinns1949 Verified Customer Verified Customer

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Was great and did a great job. Only issue is getting ahold of someone in service Only issue is getting ahold of someone in service More

by brian.lindquist82 Verified Customer Verified Customer

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Multiple reasons: 1. Taylor told me it would be $100 deductible for each item I needed to get fixed. I confirmed with warranty there was no deductible. Taylor did not f Taylor told me it would be $100 deductible for each item I needed to get fixed. I confirmed with warranty there was no deductible. Taylor did not follow up on status of my car, I had to keep calling others to help me. My car wasn’t ready on time and took much longer and Taylor did not put in the tire sensor replacement like I asked. There was no rental car available and the guy I handed my own rental car receipt to submit didn’t know what to do with it. I’m hoping it was submitted to the Walser autoguard warranty. the entire experience was a hassle, confusing, and inconvenient. More

by wolf205 Verified Customer Verified Customer

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Wonderful, patience, checked my Buick just as I ask. Gave me No Worries. Thank you Walser. Gave me No Worries. Thank you Walser. More

by ANITAFOSTERMN Verified Customer Verified Customer

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The vehicle check in and service itself was good . Unfortunately it took two hours to do an oil change with a tire rotation with appointment . That is the first time that has happened at least for me Unfortunately it took two hours to do an oil change with a tire rotation with appointment . That is the first time that has happened at least for me in this dealership and it was not busy . More

by kbkcar Verified Customer Verified Customer

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The dealership has treated me with respect and friendliness since I purchased my 2020 Encore. I have never been disappointed in any of my service appointments friendliness since I purchased my 2020 Encore. I have never been disappointed in any of my service appointments More

by CATHERINE.NAYES Verified Customer Verified Customer

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