Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned

Steve Monk

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.7
210 Reviews
4.7

210 Reviews

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210 Reviews of Steve Monk

October 20, 2025

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Employee Rating

Service was excellent. I had good communication with the department, and all task were completed. More

by srw47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

October 13, 2025

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Employee Rating

Service was fast, affordable, and friendly. I am so glad I brought my vehicle here for repairs and maintenance. The mechanics know what they are doing and I feel safer in my car now. I really a More

by arlatchm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Reynolds, Steve Turnbull

Oct 20, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

October 13, 2025

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Employee Rating

Just bought an Acadia, had an oil leak and having to take it back for the 2nd time to fix said oil leak that wasn't fixed the first time. More

by mlb_1986
Service Price Transparency
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Recommend Dealer
No

October 09, 2025

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The team was prompt, straight-forward, and courteous. I wasn't happy about the price of repairs, but it was for a catalytic converter replacement, so I knew going in that it would be expensive, so that's More

by darth_gouki
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: I don't remember their names, I'm sorry. Whole team was excellent though!

Oct 20, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

September 16, 2025

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Very friendly and kind staff. My car needed new clips for the brakes even though it wasn’t getting serviced for that and they were able to get those fixed for me as well. So that More

by bpollack0
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 17, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

September 02, 2025

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Employee Rating

They got us in quickly. We were pleased with the service we received. Thank you More

by jtocyloski
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 26, 2025

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Employee Rating

Very quick and communicative during my visit! They were able to get me in same day! More

by keiklor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 24, 2025

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Employee Rating

It was nice, the workers are helpful and know how to get things done quickly. More

by HUSNIJA_GAZIBEGOVIC
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 25, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

August 18, 2025

Dealership Rating
Employee Rating

The car had to be towed from Ithaca to Vestal (~50 miles). This was as recommended because of the error code. The repair action was to update engine control unit software that apparently we a service More

by 82
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Timothy Salisbury

Aug 19, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 11, 2025

Dealership Rating
Employee Rating

As always; car maintenance was performed. Communication between Service was excellent. Invoice was explained.and rep led me to cashier More

by wdahlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Reynolds, Steve Turnbull

Aug 12, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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