Steve Monk

I really appreciate this dealership. When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Ji When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Jim along with Tim in Service proved that even though I’ve had issues with other Matthews locations, they would still treat me with respect and do the best job in their power. I am completely satisfied with the outcome of this visit. More

by Smiles629 Verified Customer Verified Customer

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Easy to get service done to my vehicle and I usually don't have to wait too long. don't have to wait too long. More

by alans4 Verified Customer Verified Customer

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Did a great job as usual and at a resonable price. A very competent staff. A very competent staff. More

by smithguitarman Verified Customer Verified Customer

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Very good to excellent maintenance and customer service personnel. They are always curtious, friendly, and quick with suggestions and answers. personnel. They are always curtious, friendly, and quick with suggestions and answers. More

by rsannwald Verified Customer Verified Customer

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Had a tire warring indicator situation, was quickly checked out and resolved not event. As always done professionally and service manager was above and beyond with me ,as I was just a drop in off the checked out and resolved not event. As always done professionally and service manager was above and beyond with me ,as I was just a drop in off the road. Couldn't ask for anything better then what was done and how it was handle. That is why I use your service center given in Norwich and as ways travel to Vestal. More

by alongtj Verified Customer Verified Customer

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Good quick and friendly and no concerns at this time easy to mak appointments at this location time easy to mak appointments at this location More

by dschaffer Verified Customer Verified Customer

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Clean - Fast - Clarity of Services in Question on Warranty and Tire Changes were not required. hands-on teams with excellence under one hour of waiting time. Warranty and Tire Changes were not required. hands-on teams with excellence under one hour of waiting time. More

by thallfm Verified Customer Verified Customer

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The staff and mechanics are always friendly and helpful. They do their best to help with problems. I have been using them for 10 years and will continue to use them as long as Kathy (my car) still runs They do their best to help with problems. I have been using them for 10 years and will continue to use them as long as Kathy (my car) still runs More

by LauraLee0131 Verified Customer Verified Customer

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They moved the hood latch so it works now After I came back the second time and said, I still heard the noise they put it up on the left and found that I needed my suspension thing replaced which I will d back the second time and said, I still heard the noise they put it up on the left and found that I needed my suspension thing replaced which I will do when I get enough money More

by gbweyna Verified Customer Verified Customer

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They were very helpfull as I just had knee replacement and was with a walker and went to the wrong area they came open the door for me took my key to the right person and was with a walker and went to the wrong area they came open the door for me took my key to the right person More

by JOYCESHAYLOR Verified Customer Verified Customer

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