Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned

Steve Monk

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.7
200 Reviews
4.7

200 Reviews

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200 Reviews of Steve Monk

July 13, 2025

Dealership Rating
Employee Rating

It is a pleasant place to have your vehicle serviced and to shop for vehicles. More

by alans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Richardson, Deion Brown

Jul 14, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your positive experience with us at Matthews. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again.

June 30, 2025

Dealership Rating
Employee Rating

I really appreciate this dealership. When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Ji More

by Smiles629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim

Jul 07, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 30, 2025

Dealership Rating
Employee Rating

Everyone at the dealership was very friendly and accommodating. My vehicle looked wonderful when I picked it up. More

by beverlypatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

June 27, 2025

Dealership Rating
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Did a great job as usual and at a resonable price. A very competent staff. More

by smithguitarman
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 27, 2025

Dealership Rating
Employee Rating

Easy to get service done to my vehicle and I usually don't have to wait too long. More

by alans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Richardson, Deion Brown

Jul 07, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

June 26, 2025

Dealership Rating
Employee Rating

Very good to excellent maintenance and customer service personnel. They are always curtious, friendly, and quick with suggestions and answers. More

by rsannwald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 20, 2025

Dealership Rating
Employee Rating

Had a tire warring indicator situation, was quickly checked out and resolved not event. As always done professionally and service manager was above and beyond with me ,as I was just a drop in off the More

by alongtj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2025

Dealership Rating
Employee Rating

Good quick and friendly and no concerns at this time easy to mak appointments at this location More

by dschaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 13, 2025

Dealership Rating
Employee Rating

Clean - Fast - Clarity of Services in Question on Warranty and Tire Changes were not required. hands-on teams with excellence under one hour of waiting time. More

by thallfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 02, 2025

Dealership Rating
Employee Rating

The staff and mechanics are always friendly and helpful. They do their best to help with problems. I have been using them for 10 years and will continue to use them as long as Kathy (my car) still runs More

by LauraLee0131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi Laura- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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