Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned
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Steve Monk

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.6
183 Reviews
4.6

183 Reviews

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183 Reviews of Steve Monk

April 12, 2025

Dealership Rating
Employee Rating

I drive from Ithaca to have my vehicles serviced at Matthew's. They are that good. Nice waiting area. Prompt service. Friendly staff. Reasonable prices. Try it. Brian DeYoung More

by brian@ithacabroker.com
Service Price Transparency
Service Time
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Recommend Dealer
Yes
Apr 14, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi Brian- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

April 08, 2025

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Employee Rating

Thank you to the Service Team. I recently needed my car inspected and scheduling was a breeze, the service team was efficient and courteous, and I was on my way quickly. Same for More

by ishineforyou
Recommend Dealer
Yes
Apr 09, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

April 07, 2025

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I scheduled a NYS inspection with this dealership after buying the car in PA (but living in NY). The inspection took extremely quick, which was nice... but lacked quality. The day after my inspection, I wa More

by Jdgardner00
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 08, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

April 07, 2025

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Brought in for an oil change. Staff were quick and professional. No issues and would recommend them. More

by ScreenNameGoesHere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

April 03, 2025

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Great service! Tim was very helpful and got my service done fast. It was a great experience More

by cboulter
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 22, 2025

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Employee Rating

It was ok. The waiting room was nice. I had to wait longer than an hour and had to come back because parts were on order. I was accommodated for my inconvenien More

by samwhollenbeck2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 19, 2025

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Employee Rating

Service manager was very kind and informative and kept me aware of the process with the car. More

by wintertyme2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 18, 2025

Dealership Rating
Employee Rating

I trust the mechanic Rob to work on my cars. I know he does what's needed and it's done correctly. More

by pauldsturd
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Isaiah Brookes , Rob Ames

Mar 19, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 12, 2025

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Employee Rating

Was greeted well. Work was explained. Phones calls were timely. I could understand what was happening. Very pleased. More

by frantzat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 08, 2025

Dealership Rating
Employee Rating

Matthews inspected my car, changed the oil and 2 filters and had me out in an hour. More

by beaglegram56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5 Star Review and your business!

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