Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned
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Steve Monk

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.7
162 Reviews
4.7

162 Reviews

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162 Reviews of Steve Monk

December 24, 2024

Dealership Rating
Employee Rating

Great selection. Staff friendly and knowledgeable. Second time buying from them and will return next time. More

by justellen10
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Andy Husch

December 17, 2024

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They do a great job getting the cars in for service and getting them out. More

by lesliejm01@yahoo.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jim Morse, Mike Goff , Tim in services

Dec 19, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

November 22, 2024

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Employee Rating

As part of the 90Kmi service on a VW TDI, I asked for a tire rotation. I expect a tire rotation includes a pressure check. On my way home, the check tire pressure light came on. The sticker cold pressur More

by Jim
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Darby Matthews

Nov 26, 2024

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach out to TellUs@matthewsauto.com.

November 04, 2024

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Always able to schedule an appointment in a timely amount of time. Staff is very friendly! More

by dbender1@stny.rr.com
Service Price Transparency
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Recommend Dealer
Yes
Nov 15, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

October 31, 2024

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I found the service to be quick, complete and fair. They did a thorough checklist of my vehicle and reported in detail to me on their findings. More

by tmheslin2000
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Recommend Dealer
Yes

Other Employees Tagged: Sean Judge

Nov 15, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

October 22, 2024

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Employee Rating

Took my car in with no appointment, provided the needed service, offered me coffee while waiting for my car. Service was quick & excellent. I was indeed very impressed! More

by wbennett3
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Recommend Dealer
Yes
Oct 28, 2024

Matthews Mitsubishi Planet PreOwned responded

HI, We’re so glad to hear you had a great experience with us! Thank you for your business and the great review!

October 13, 2024

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Employee Rating

I still own my 2017 VW Passat which was purchased new from Matthew's VW. My last visit to Matthew's VW was for a new battery. More

by SAM3968
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Recommend Dealer
Yes
Oct 14, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi SAM3968, We appreciate your continued business and the 5 Star Review!

October 10, 2024

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Employee Rating

My 2019 VW Atlas had recalls that needed to be taken care of by the manufacturer. I am a first time customer and feel they did a great job. More

by larry.grace
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Recommend Dealer
Yes
Oct 11, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for choosing Matthews Volkswagen for your recent service appointment! We appreciate your business and the 5 Star Review!

October 07, 2024

Dealership Rating
Employee Rating

Fast and efficient and repaired done on timely basis but feel that i bought a lemon. More

by mareizzy09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi Mareizzy09, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

October 04, 2024

Dealership Rating
Employee Rating

Had a problem with the airbag sensor Quickly fixed in one day! Great service department More

by TARZSTARZBRI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve

Oct 07, 2024

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

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