Steve Mihalic

Gino was very helpful, took his time in explaining things, made good suggestions, and most importantly to me wasn’t pushy. I came in with the intent of looking at a used Outback and ended up leaving w things, made good suggestions, and most importantly to me wasn’t pushy. I came in with the intent of looking at a used Outback and ended up leaving with a new Outback Touring XT. How the heck did that happen???? When we went for a test drive Gino took me on a route with many different conditions to test acceleration, handling, stability, and ride. He also point out many of the features to use while test driving. The pre-owned and new lot were very clean and well organized. I’ve been to dealers where they were unorganized and chaotic. The pre-owned building was clean and airy. More

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ZERO STARS almost all non certified pre owned cars are junk and brought of out of state auctions with little to no repair work done to ensure all financial responsibilities fall on the owner once purchase junk and brought of out of state auctions with little to no repair work done to ensure all financial responsibilities fall on the owner once purchase is completed Used Car Manager is extremely rude and resorts to intimidation when faced with conflict over issues. Are only focused on squeezing as much money out the customer instead of providing customers with a safe reliable vehicle More

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Purchased used car from a new, not properly trained salesman. Car was never gone over with us. We were promised it would be detailed, after 3 times and them having our car for a week, we got it back ag salesman. Car was never gone over with us. We were promised it would be detailed, after 3 times and them having our car for a week, we got it back again not detailed. I called spoke with Mike who passed my name/# to Rich who called me back yet was not told what it was about! Rich brought the detailer to me who told me they are short staffed he didn't do anything to the car! Rick refused to make good on the deal and walked away. Out walk STEVE who had nothing to do with the deal at all starts yelling at me as if he is better than us..its a used car what do you expect! Fine we will take the car back and just void the deal. He was rude, disrespectful all while Rich stood there not saying a word! This is bad business, not making good on promises and doing a elderly person wrong! I would NEVER do business again with Ken Ganley of Subaru Wickliffe nor recommend them. I have several photos showing the car not detailed. I understand the storm nocked power out but we were not given a courteous call nor another car to use while they made good on the deal...which they never did do. Appointments were missed and canceled due to not having a car. I asked to take car to different Ken ganley place and was told no there guy would only charge them half price vs normal price of 300.00 I feel Rich and Steve are extremely poor business who think they can disrespect women and do them wrong! More

by CASETTI73 Verified Customer Verified Customer

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Great customer service! Was looking for a second vehicle and they went out of their way to find us the best option and worked with us to make it happen!! We highly recommend Was looking for a second vehicle and they went out of their way to find us the best option and worked with us to make it happen!! We highly recommend Ken Ganley Subaru Wickliffe!!! More

by Terij1970 Verified Customer Verified Customer

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Fair, friendly and Professional sales staff. No pressure and easy to work with. Appreciate all they did to complete the sale. They operate on the handshake is a man's word. Shout-out to Logan No pressure and easy to work with. Appreciate all they did to complete the sale. They operate on the handshake is a man's word. Shout-out to Logan for all you did. Thanks again 😁 More

by BDRSO160 Verified Customer Verified Customer

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Anshu was friendly and attentive to our needs for what we were looking for in a vehicle. I highly recommend stopping in and seeing Anshu for your next vehicle! were looking for in a vehicle. I highly recommend stopping in and seeing Anshu for your next vehicle! More

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This is my second vehicle that I have purchased from Ken Ganley Subaru Wickliffe. From a mobile friendly website, to emailing and working with Joy, James, and Steve, who were all very knowledgeable in every Ganley Subaru Wickliffe. From a mobile friendly website, to emailing and working with Joy, James, and Steve, who were all very knowledgeable in everything Subaru (and also eager to answer all of my many questions), to finally finding the right vehicle that fit all of many requirements, I am very satisfied with my choice of dealership. I will be returning for all my maintenance needs, the car wash, and the many events that take place here. Thanks Joy and James! More

by Benjamin Beam Verified Customer Verified Customer

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The best cars The best sales people The best service department this is my sixth suburbs from this dealership department this is my sixth suburbs from this dealership More

by DEVONNEB Verified Customer Verified Customer

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Very unreliable. Poor customer service and untruthful. No accountability for their side of transaction. Never return. Poor customer service and untruthful. No accountability for their side of transaction. Never return. More

by goodmanc1116 Verified Customer Verified Customer

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Very easy dealership to work with and very friendly and helpful to a assist you helpful to a assist you More

by jputney2008 Verified Customer Verified Customer

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