Steve Lowell | Page 8

Exceptional Service I received truly exceptional service during yesterday's visit to your Service Dept. for routine maintenance on my 2009 Prius (purchased from Schaumbur I received truly exceptional service during yesterday's visit to your Service Dept. for routine maintenance on my 2009 Prius (purchased from Schaumburg Toyota), From Steve's answers to my initial questions on the phone to Chris's great handling of my needs on site. They both were fantastic, as was the guy (forgot his name) who spoke with me once the service was completed, assuring me that everything that needed to be done was done (I wanted to make sure everything was cool before taking the car on a long road trip). Everyone was great!!!!!! And I love what you've done with the place. More

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Above and beyond I found myself questioning what happened to my missing shift lock cover. I noticed it was missing when I returned home from my previous visit to thi I found myself questioning what happened to my missing shift lock cover. I noticed it was missing when I returned home from my previous visit to this dealership, but was unsure of exactly what happened to it. I explained this to Steve Lowell. He stepped up right away and had the technicians search for it and when it wasn't found in the car, replaced the missing shift lock at no cost. This current visit was for a fuel injection clean and throttle cleaning service. I left completely satisfied feeling valued as a customer. More

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They go above and beyond I've brought my Toyota here for years for everything from a flat tire to major repairs. Once I managed to stump the entire service team and they stil I've brought my Toyota here for years for everything from a flat tire to major repairs. Once I managed to stump the entire service team and they still can't find what's wrong with my car, but I know that they jumped through hoops trying to fix it. They are always friendly and work with me to make repairs that I can afford. I have never had a bad experience with their service department, even when they are giving me bad news about the cost. I love that they offer a loaner for long term repairs, although it's really hard to give back the shiny new car to pick up mine. More

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Excellent Service. Everything was excellent from the Reception till I received my vehicle. The waiting time was perfect, the waiting area was clean and the staff is very Everything was excellent from the Reception till I received my vehicle. The waiting time was perfect, the waiting area was clean and the staff is very friendly. Service was excellent and fast. More

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Great service attendant. Told me what would be done and how long. Out on time. Waiting room was full so they showed me another waiting room up front by the service attendant. Told me what would be done and how long. Out on time. Waiting room was full so they showed me another waiting room up front by the showroom. More

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Resnick Dealerships Deliver All the Resnick Dealerships deliver what they promise at a fair price. And they are friendly while they do it, which is an added bonus. All the Resnick Dealerships deliver what they promise at a fair price. And they are friendly while they do it, which is an added bonus. More

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Quick Oil Change.... Steve was great. He handled my routine oil change with ease but also spent considerable time discussing an ongoing transmission issue that I'm having Steve was great. He handled my routine oil change with ease but also spent considerable time discussing an ongoing transmission issue that I'm having with my Sienna. Great guy, very level-headed, knowledgeable, and above all else friendly. Great job, Jeff More

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OIl Change and Tire Rotation I was satisfied with all the services rendered. They are prompt, friendly, knowledgeable and they take time to go through the services to be done to m I was satisfied with all the services rendered. They are prompt, friendly, knowledgeable and they take time to go through the services to be done to my car. Thank you for the car wash. More

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Friendly and Professional I have found a great service manager in Steve Lowell. I will ask for him whenever I service my car at the Schaumburg Toyota. He explains everything a I have found a great service manager in Steve Lowell. I will ask for him whenever I service my car at the Schaumburg Toyota. He explains everything and I feel can trust him with managing my car. Thank you Steve and Toyota. More

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Customer Service Was very impressed by the customer service. Came in for an oil change and within 20 minutes was back in my car. I will return again for service! Was very impressed by the customer service. Came in for an oil change and within 20 minutes was back in my car. I will return again for service! More

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