Steve Kemp

Adam was thorough, precise, patient, and very easy to work with! He stayed after hours to get me in my vehicle. Thanks Adam and Heritage!! work with! He stayed after hours to get me in my vehicle. Thanks Adam and Heritage!! More

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Steve Kemp exemplifies fantastic customer service. After an absolutely horrific experience with Faith Toyota and their customer service rep including the 800 number,to file a complaint, I was relucta After an absolutely horrific experience with Faith Toyota and their customer service rep including the 800 number,to file a complaint, I was reluctant to purchase a car from Toyota given that the dealerships generally represent the brand. My daughter’s preference was a RAV4 Hybrid Premium XLE so I decided to give Heritage a try. Not only did Steve change my mind about thw Toyota brand, but he went above and beyond expectations to ensure that our priorities in purchasing a car were met. His communication was timely, his enthusiasm and knowledge of the car remarkable and my daughter ended up with the car she had hoped for. . Thank you Steve for being such a wonderful person to work with. I hope your boss and Toyota as a whole recognize your commitment to customer service and Toyota. Thanks, Maralyn More

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STEVE! !! What to say— Steve was the first face to greet me and offer help in purchasing my new Rav 4! Knowing what I wanted, he wasted no time grabbing th !! What to say— Steve was the first face to greet me and offer help in purchasing my new Rav 4! Knowing what I wanted, he wasted no time grabbing the keys for a test drive and offered all his knowledge on the vehicle while taking it for a spin! He made the process easy, was very communicative, and even laughed at my corny jokes (appreciated). Steve was great!! More

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Lyndsey greeted us with a smile and good humor. From the initial contact she was very professional, accommodating and fun! We’d recommend Lyndsey and Heritage to anyone in the market for a new vehi From the initial contact she was very professional, accommodating and fun! We’d recommend Lyndsey and Heritage to anyone in the market for a new vehicle. More

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Good people to deal with and a very good salesman took care of me would highly recommend the dealership care of me would highly recommend the dealership More

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Steve helped my fiancé and I purchase a new Rav4 Hybrid. He was wonderful to work with! He kept us appraised of updates regarding it being built and where it was in transit. The whole process was very easy. He was wonderful to work with! He kept us appraised of updates regarding it being built and where it was in transit. The whole process was very easy. Steve was friendly and responsive via email, and we would definitely recommend working with him! More

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Steve immediately informed me of a new Prius Prime that became unexpectedly available the day of purchase! I had my eyes on this vehicle for months, and was immediately put on a waitlist. Initially, co became unexpectedly available the day of purchase! I had my eyes on this vehicle for months, and was immediately put on a waitlist. Initially, coordinating monthly updates was very challenging and frustrating. However, Steve was very understanding of my concerns and considerations to the vehicle that I wanted to upgrade to, and made it happen when it counted. Thanks Steve! More

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Working with Heritage Toyota's Sales Consultant, Steve  Kemp, my recent purchase of a new RAV4 Hybrid was a positive experience.  It was a lengthy wait to find just the right model matching my specific cri Kemp, my recent purchase of a new RAV4 Hybrid was a positive experience.  It was a lengthy wait to find just the right model matching my specific criteria but Steve came through. He was knowledgeable, answered all my questions while maintaining ongoing communication, providing updates on incoming inventory and other options for consideration. There was never any pressure, only straight talk, he was always up front and friendly. My new vehicle arrived as expected and the closing was efficient and streamlined from the test drive to, to an overview, to finalizing the sale. Very happy with my purchase! More

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Steve and everyone at Heritage Toyota made my first new car buying experience great. In challenging car-buying times, they kept me informed throughout the entire process and gave me multiple options withou car buying experience great. In challenging car-buying times, they kept me informed throughout the entire process and gave me multiple options without pressuring me at any point. I would definitely purchase again from Heritage and happily work with Steve! More

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Over the last 30 years plus, I have purchased several Toyota vehicles from Heritage. Last fall while my 2016 Avalon hybrid was in for a service appointment I walked over to the sales department. I met St Toyota vehicles from Heritage. Last fall while my 2016 Avalon hybrid was in for a service appointment I walked over to the sales department. I met Steve Kemp there. I made it clear I was just browsing and not really interested in any purchase. Despite this, Steve took the time to listen to me and to find out what I look for in a vehicle. He took my contact information. He said he would be in touch with more info on the new Toyota Crown which was replacing the Avalon. He did reach out and over several months we had several conversations. Steve never used "sales talk" or pressure tactics. He let me set the pace. Just a few days ago I got my new red Crown and I couldn't be happier. I especially like the improved mileage and all wheel drive! I really appreciated the Avalon trade in value from Heritage and Steve's professional approach. Thanks Dennis Hill More

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