Steve Heinze

Del Toyota responded

Thank you for your review! We appreciate your loyalty to Del Toyota and are thrilled to hear that you love your vehicle. Our team works hard to ensure we find the cars our customers want, and we’re glad we could help you with that. We hope to see you again soon for any future needs! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review! We are happy to hear that Steve has provided you with excellent service and has made your experiences at Del Toyota memorable. We appreciate your loyalty and look forward to assisting you for many more years to come. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your feedback. I want to personally apologize for the frustration you’ve experienced. We understand how disappointing it is when expectations aren’t met, and I appreciate the chance to respond. Since the inspection for your Certified Pre-Owned vehicle was performed about two months prior to your purchase, it represents a snapshot of the vehicle’s condition at that specific moment. We did address the cracked coil spring issue, and after a thorough check, the struts were confirmed not to be bent or causing uneven tire wear. It’s possible the alignment may have been out at some point, though the vehicle did have an alignment at the time of certification. To resolve the coil spring concern, we replaced the complete strut and spring assembly, as this is part of the TRD package. The parts were ordered using the VIN, but because your vehicle has the TRD accessory springs that were added after production, this led to the initial parts mix-up. When your vehicle was in for service, we also offered to swap the tires at no charge if we had a comparable set in stock. Unfortunately, we did not have matching tires available at that time. We understand you may prefer to use your own trusted mechanic going forward, but we wanted to ensure the issues you brought to us were properly addressed. We also understand how frustrating the delays were in completing the repair. While parts availability and supplier issues were outside of our control, we provided a rental vehicle at no cost and stayed in contact with you via email throughout the process. That said, we realize this experience didn’t meet your expectations, and for that, we sincerely apologize. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your experience, Bill. We understand your concerns regarding the communication during shipping and the lack of detailed financing information at delivery. At Del Toyota, we aim to keep customers informed throughout the process and ensure transparency in every step, and we appreciate your feedback as it helps us improve. If you’d like to discuss this further, please feel free to reach out to us directly. Your satisfaction is important to us. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear about your great experience with Steve at Del Toyota. It's fantastic that you enjoyed test driving both the Corolla and Tacoma, and we're glad we could assist you with your decision. We appreciate your business and hope you love your new Tacoma. Come see us again for any future needs! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review, Britton! We're thrilled to hear that you had a great experience with Steve and our Del Toyota team. We always strive to go above and beyond for our customers. We hope to see you again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you found your experience at Del Toyota to be fast and easy, and that our team made you feel valued. It's great to know that you appreciated the detailed explanations of the features. We look forward to serving you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We truly appreciate your loyalty to Del Toyota over the years. It's great to hear that our Service Team continues to provide you with exceptional service. We look forward to assisting you again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that this is your 7th car from Del Toyota and that you continue to choose us. It's great to know you appreciate our fast and efficient service. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had a smooth experience at Del Toyota and that you're now the proud owner of your fourth vehicle from us. Your continued trust means a lot to us! If you need anything in the future, don’t hesitate to reach out. We look forward to seeing you again! Sincerely, Del Toyota Team