Steve Heinze | Page 41

Great Sales Man & Staff They answered? all my questions & Spent extra time with me. Liked that I was in car and had another on car and came out and help before I left car lot They answered? all my questions & Spent extra time with me. Liked that I was in car and had another on car and came out and help before I left car lot. More

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Great People We have bought our last four cars there always a great experience everybody very professional no pressure sales we will definitely buy our next car t We have bought our last four cars there always a great experience everybody very professional no pressure sales we will definitely buy our next car there More

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New car for Christmas Steve was the car salesman. He was awesome to work with while buying a new car. Angel walked me through the new features and was incredibly helpful. Steve was the car salesman. He was awesome to work with while buying a new car. Angel walked me through the new features and was incredibly helpful. More

by judithflynn54 Verified Customer Verified Customer

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Quick and Easy I had one sale person to deal with directly. All questions and issues where directed to him and answered by him. He also answered my calls promptly I had one sale person to deal with directly. All questions and issues where directed to him and answered by him. He also answered my calls promptly via phone or email. More

by LADYZ95 Verified Customer Verified Customer

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Pressure cooker I never experienced this before at this dealership in the many years that I have been going here...... everyone waiting for service this day were bein I never experienced this before at this dealership in the many years that I have been going here...... everyone waiting for service this day were being told they needed something extra done to their vehicle. And in the course of an hour, 2 all sales meetings were called. Something seemed to definitely be up and it was not that the customers best interest was being looked after! Iit appeared as though sales were down and possibly corporate was putting a lot of pressure to up sell. I did talk to my sales person about something while I was there, Steve Heinz, and he kept my best interest in mind and gave me good advice! Overall, that was not the general appearance that was going on throughout the dealership. Also one week after getting my 20,000 mile service I received a new email saying I was due for my 30,000!!! The emails leading up to my 20,000 were out if control also, almost with a threatening tone. And when I followed the link to schedule online service, I got a text back from Erin saying that I had reached a sales line and would need to call the service number. That did not seem like good customer service at all!!! Why not go over to service and show them, preferably Jerry, the text and let him call me back? Why send an email for service with a link to sales not service???? This needs to be perfected before sending out to customers. I actually unsubscribed from getting emails after that as I felt extremely pressured and that the system was somehow compromised. I can figure out when I need service without emails that have a negative tone as if I'm neglecting the care of my car. Not happy with the whole tone of this! More

by Opt out Verified Customer Verified Customer

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Great Service Been buying cars from Steve Heinze at Del for 25 years. Very happy with the experience and finance guy Angel was great with apps very satisfied Been buying cars from Steve Heinze at Del for 25 years. Very happy with the experience and finance guy Angel was great with apps very satisfied More

by DONNA2909 Verified Customer Verified Customer

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Perfect I had a great experience and will go there again for all of my vehicles. Steve is a great salesman and I highly recommend him. I had a great experience and will go there again for all of my vehicles. Steve is a great salesman and I highly recommend him. More

by LOLASPODA71 Verified Customer Verified Customer

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2019 Camry This is the 10th car that I bought from Del Toyota and they always treat me great. From sales to service, Del Toyota is top notch! I would highly reco This is the 10th car that I bought from Del Toyota and they always treat me great. From sales to service, Del Toyota is top notch! I would highly recommend them. More

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Great A friendly team of associates. Really great job at vehicle knowledgeably. Will not push you into a vehicle that doesn't fit your needs. Thanks A friendly team of associates. Really great job at vehicle knowledgeably. Will not push you into a vehicle that doesn't fit your needs. Thanks More

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Great experience!!! Everyone at Del Toyota were so professional and accommodating. They couldn’t do more for us. We so appreciated everything they did for us. From Patric Everyone at Del Toyota were so professional and accommodating. They couldn’t do more for us. We so appreciated everything they did for us. From Patrick to Steve to Sean and Joe. They were all fantastic!! We drove 4 hours to you and very much worth it. Thank you for all you did to make us happy with our new 2019 Highlander. More

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