service for oil and rotation was very good .
I would recommend them to others. Only took less than an hour
I would recommend them to others. Only took less than an hour
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by JBAYER_3019
Verified Customer
Verified Customer
Jun 25, 2026 -
Joseph Buick GMC responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
The dealer/service was open early which is favorable.
They always seem to take no less than two hours.
They always seem to take no less than two hours.
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by MERRYME48
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2026 -
Joseph Buick GMC responded
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. Please contact us directly.
Professional and courteous service everything was on time
and completed as requested. Thank you for your service
and completed as requested. Thank you for your service
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by KHERRMANN200
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2026 -
Joseph Buick GMC responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
I would like to update my rating to 4.
5 based on how the Service Manager and General Manager responded after I expressed my concerns.
My initial service experience was disappointing and
5 based on how the Service Manager and General Manager responded after I expressed my concerns.
My initial service experience was disappointing and left me feeling uncertain about the communication, quality control, and overall customer care. I also believe it is important to document that, had I not made a complaint, the dealership may not have been aware that my experience did not meet the level of service expected, nor would there have been an opportunity to restore my confidence.
That said, once my concerns were brought to leadership’s attention, I felt heard, respected, and valued. The Service Manager and General Manager listened, apologized for the inconvenience, and offered a thoughtful resolution of four complimentary oil changes with tire rotations. I also appreciated being informed that courtesy rides and loaner vehicles are available if I am ever inconvenienced again.
While I cannot overlook the original experience, I do appreciate the accountability and professionalism shown afterward. Their response made a meaningful difference and restored much of my confidence in the dealership.
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by ACQUANETTE_GOMEZ
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chris
Jun 11, 2026 -
Joseph Buick GMC responded
Thank you for taking the time to share such detailed and constructive feedback. I am incredibly sorry to hear that we let you down and left you feeling unvalued and uncertain about your service. That is absolutely not the standard we hold ourselves to, and I completely understand your frustration—especially regarding the lack of communication after a safety-related light came on.
I want to sincerely apologize for the communication breakdown. We have been experiencing major, widespread technical issues with our new phone system all week, which severely impacted our ability to receive incoming calls and access voicemails in the service department. While we believe the system is fully repaired now, it is completely unacceptable that your messages went unanswered during this critical time, and I am deeply sorry for the stress this caused.
Regarding your diagnostics, I hear your concerns completely. Our standard protocol with a dead cell is to charge and test the battery to ensure stable, reliable power before running deep electrical diagnostics on complex systems like the cooling fan. However, we always aim to explore the most practical, customer-friendly solutions first, and I apologize if it felt like we were prioritizing parts over a careful investigation.
Your safety and peace of mind are our top priorities right now. I want to get your vehicle back into the shop immediately to address that passenger-side airbag light and personally ensure your cooling fan assembly repair was 100% necessary and correctly performed.
Please contact me directly at 513-741-6122 or email me at sgalbraith@josephbuickgmc.com so I can personally oversee the inspection of your vehicle myself.
Steve Galbraith
Service Manager
I called on a Friday and they got me in on Tuesday
afternoon my appointment was for 2 PM I got there at 2:05 PM my car was finished at 2:35 PM. Very professional and fast service.
afternoon my appointment was for 2 PM I got there at 2:05 PM my car was finished at 2:35 PM. Very professional and fast service.
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by DENISHIARILEY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ron DuScheid
, Ra'Shaad Hill, Chris Townsend, Micheal
Jun 06, 2026 -
Joseph Buick GMC responded
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!
Great customer service!
! Employees have always provided excellent service and care from the time I purchased my Enclave.
! Employees have always provided excellent service and care from the time I purchased my Enclave.
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by rcook5324
Verified Customer
Verified Customer
Service Price Transparency
May 31, 2026 -
Joseph Buick GMC responded
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!
always timely and friendly and explains everything that
needs to be done, especially with unexpected issues
needs to be done, especially with unexpected issues
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by KDSCHAEFF
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Joseph Buick GMC responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Joseph Buick GMC are glad to have you as a customer.
Always friendly and helpful and keep you informed on
what's going on with your car
what's going on with your car
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by PATTYMADDOCK
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
Joseph Buick GMC responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Right on time.
Very knowledgeable. Polite and efficient. Nice place to relax while waiting. An easy checkout experience.
Very knowledgeable. Polite and efficient. Nice place to relax while waiting. An easy checkout experience.
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by L2ME
Verified Customer
Verified Customer
Service Price Transparency
Feb 07, 2026 -
Joseph Buick GMC responded
It’s great to hear you had a smooth service experience. We’re glad our team was on time, courteous, and informative during your Buick service. Knowing the waiting area and checkout process met your needs is very rewarding.
I purchased my Nissan Rouge in 2018 and the salesman
Rasheed and financial staff Patrick, were awesome. I still love my Nissan.
My blower motor broke and they repaired it for me. They did a great job.
Rasheed and financial staff Patrick, were awesome. I still love my Nissan.
My blower motor broke and they repaired it for me. They did a great job.
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by BOBBIESUE214
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2026 -
Joseph Buick GMC responded
It’s great to hear your Nissan Rogue is back to peak performance after our team repaired the blower motor. We’re happy you’re still enjoying your Rogue and look forward to assisting you again.