Steve Galbraith
Steve Galbraith at Joseph Buick GMC

Steve Galbraith

Service Manager

Joseph Buick GMC

8700 Colerain Avenue
Cincinnati, OH 45251

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4.6
73 Reviews
4.6

73 Reviews

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73 Reviews of Steve Galbraith

February 07, 2026

Dealership Rating
Employee Rating

Right on time. Very knowledgeable. Polite and efficient. Nice place to relax while waiting. An easy checkout experience. More

by L2ME
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron DuScheid

Feb 07, 2026

Joseph Buick GMC responded

It’s great to hear you had a smooth service experience. We’re glad our team was on time, courteous, and informative during your Buick service. Knowing the waiting area and checkout process met your needs is very rewarding.

February 04, 2026

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I purchased my Nissan Rouge in 2018 and the salesman Rasheed and financial staff Patrick, were awesome. I still love my Nissan. My blower motor broke and they repaired it for me. They did a great job. More

by BOBBIESUE214
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ron DuScheid

Feb 04, 2026

Joseph Buick GMC responded

It’s great to hear your Nissan Rogue is back to peak performance after our team repaired the blower motor. We’re happy you’re still enjoying your Rogue and look forward to assisting you again.

January 21, 2026

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Employee Rating

I have had my Buicks serviced here for almost 20 years. Always excellent service that I can trust. More

by RBAMBERGER
Recommend Dealer
Yes

Other Employees Tagged: Ron DuScheid

Jan 21, 2026

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 21, 2026

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Personnel was helpful, friendly and professional. Work was completed in a timely manner. Service manager provided a coupon. More

by MWRUSSELL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Greg Pies

Jan 21, 2026

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

January 16, 2026

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I called and received the automated system, they responded within the day. They also had me scheduled within two days, car was fixed in the day. The extra perk of being dropped off and picked up is More

by DTRICE132
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron DuScheid

Jan 16, 2026

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

January 08, 2026

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I have been taking my 2020 gmc sierra for service at this dealership since purchased new. Always great service and friendly staff. More

by peteypie222000
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron DuScheid

Jan 08, 2026

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

January 06, 2026

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Every vehicle we have purchased in the past 25 years, including the cars for both of our children, were purchased from this dealership. During those years, the dealership has remodeled/rebuilt to stay u More

by nancybrockman4219
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron DuScheid

Jan 06, 2026

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 01, 2026

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Receptionist said no appointment was needed and then was told we did need to make an appointment and it was for much later in the day and then they didnt even do what we asked them to do and said we would h More

by barnes3317
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Ron DuScheid

Jan 09, 2026

Joseph Buick GMC responded

Barnes, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jan 09, 2026

Joseph Buick GMC responded

Barnes, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 30, 2025

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Employee Rating

After the amount of money we have spent, and the number of vehicles we have bought, I am severely disappointed with the service department and how I was taken advantage of and lied to. I used to praise the More

by JAMIELWELSH
Service Price Transparency
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Recommend Dealer
No
Jan 09, 2026

Joseph Buick GMC responded

Jamiel, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 09, 2026

Joseph Buick GMC responded

Jamiel, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 24, 2025

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Employee Rating

Quick turn around on a 1:30 appointment. Service rep was courteous and check in was easy. More

by cmccarty0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 25, 2025

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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