Steve Galbraith

From the service personnel to the technicians that work on my vehicle always deliver top notch professional work with a friendly attitude! ! on my vehicle always deliver top notch professional work with a friendly attitude! ! More

by GABULLDOGS68 Verified Customer Verified Customer

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Staff was friendly and work was done in a timely manner! There were many appointment times available. There were many appointment times available. More

by pattystein0728 Verified Customer Verified Customer

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Was not happy. I called and asked about having my speedometer reset because of a different size of tire. They told me yes they could do it and gave me a price. I ca I called and asked about having my speedometer reset because of a different size of tire. They told me yes they could do it and gave me a price. I called back and gave them very specific info about the truck and new tires and asked them to verify. Again I was told yes and the price was the same. I took the truck in and after I got there and signed in I was sitting in the waiting room when the manager came in and told me that the $18.00 job that i called and verified about was now going to have an additional $200.00 ( GM connection charge ) plus additional hourly charge. When I questioned this I was told that GM charges his dealership the $200.00 to connect and make the program change. So now a less than $200.00 job is going to be around $500.00. The manager would not come down or try to work with me on the price. So I did not have it done. I was at another dealer and asked about having it done. I was given a price of $189.00. I asked about additional fees and was told NO, there are no additional fees. I then told them my experience at Joseph and asked about the GM connection charge. I was told That if GM did have to connect that was only a $75.00 charge to begin with. So, I don't know the dollar side of what happens at the dealerships but I can tell you that the amount of money being charged especially a Bait-and-Switch type policy is not something I am happy about.. I doubt that I will go back to Joseph's now because I feel that I was lied to based off of the information I received from another dealership. Joseph can respond and deny if they choose but this is what happened and I didn't want to fill out a survey but after receiving about 5 different requests I decided that I should. Hopefully anyone who is reading this will make sure to call and verify their pricing before going there and finding out it is not what they thought it would be. More

by BUDDY.JUNK Verified Customer Verified Customer

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Ron was great. Picked up delivered my vehicle to my home. Still waiting on the radio. Picked up delivered my vehicle to my home. Still waiting on the radio. More

by art31 Verified Customer Verified Customer

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Outstanding service. I was scheduled in a timely manner. I was greeted immediately and kept well informed. The work was completed to my satisfaction promptly. Very pl I was scheduled in a timely manner. I was greeted immediately and kept well informed. The work was completed to my satisfaction promptly. Very pleased! More

by DH_VOSS Verified Customer Verified Customer

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The dealership did what GM instructed. Not what I, THE CUSTOMER, was told they were going to do when the repair was scheduled for the FOURTH TIME!! Which was replace the radio! The dealers Not what I, THE CUSTOMER, was told they were going to do when the repair was scheduled for the FOURTH TIME!! Which was replace the radio! The dealership repaired, with GM’s assistance I’m told, though it was not repaired! GM has on more opportunity to make this right before I go to the BBB. Please contact me to schedule MY RADIO REPLACEMENT!!!!! More

by art31 Verified Customer Verified Customer

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I had an 830 appointment for a check engine light . I was able to wait for the diagnosis which took perhaps 40-45. minutes or so.. very reasonable time well spent. I was able to wait for the diagnosis which took perhaps 40-45. minutes or so.. very reasonable time well spent. More

by AROPER0 Verified Customer Verified Customer

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Very courteous and organized company. Listened to issues. Asked if everything was going well with vehicle Listened to issues. Asked if everything was going well with vehicle More

by MARTINMCCRACKIN Verified Customer Verified Customer

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Easy in,easy out. No hassle, great work. We'll decibel be going back for my next maintenance. No hassle, great work. We'll decibel be going back for my next maintenance. More

by MAIGENSTANIFORD Verified Customer Verified Customer

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Great dealership did a great job on my SUV very time worthy and great staff with communication 👏 worthy and great staff with communication 👏 More

by FBUSH6342 Verified Customer Verified Customer

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