Steve Clark | Page 3

My initial experience at Cobb County Toyota was great. The salesman was perfect, very friendly and helpful and the F&I experience was also great. I was very happy with my purchase and happy about the de The salesman was perfect, very friendly and helpful and the F&I experience was also great. I was very happy with my purchase and happy about the dealership. That recently changed. We bought the car on May 2, 2025 so we could have a reliable vehicle while out of state. We bought the car six weeks before going out of state and had no idea there would be any issues. The expiration date of the temp tag would occur while we were out of state. The last time I bought a car at the same dealership, it took only two weeks to get the permanent tag. On May 28, I first called the tag office. They let me know that the dealership didn’t submit the documents to process a tag. That was 26 days after the purchase. I called the dealership to find out what happened. I spoke with a different F&I rep. I wanted to know what the delay was and what can be done to expedite the process. Sadly, he pushed back and wasn’t willing to help. I was persistent and he put me on hold. He came back several minutes later and told me it was processed. As I still don’t have this tag, and it is now June 7. I have to assume I was lied to. I did try to reach out to the General Sales Manager and he never responded. Someone else did call yesterday to let me know the state has the information to process the tag. I am very bitter about this. I trusted this dealership would care about their customers. What they proved to me is they care when you are buying a car, but after that, not so much. At this point, I won’t be able to use my car as intended and no one at the dealership will tell me why. If you don’t care if a dealership has great customer service after the sale, by all means, buy from Cobb County Toyota. If customer service is important, I recommend you look at other dealerships. I wish I had and will never buy another car from Cobb County Toyota. Why did they wait 29 days to process my tag, assuming it really was processed and why did it take me making a call to have it happen? More

by RSELVAGGIO0 Verified Customer Verified Customer

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Great experience. Had to wait a little bit because of all the clients that were there but the service was good. My sales executive Dwight was good and paid attention t Had to wait a little bit because of all the clients that were there but the service was good. My sales executive Dwight was good and paid attention to my needs. The dealer is nice and clean. I really enjoyed how easy going was the sale. I do encourage Dwight to be patient with the clients who like me get very anxious when buying a car. At some point I felt (I might be wrong) he lost his patience and was frustrated. Other than that, great experience and good dealer. More

by ABNEL Verified Customer Verified Customer

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Thanks for the great service! Fast and easy in a timely manner! Also great knowledge! Fast and easy in a timely manner! Also great knowledge! More

by lareinaqueamo Verified Customer Verified Customer

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Five-star experience! From test drive to paperwork, everything was seamless. A dealership that truly values its customers! T.A. was the best. From test drive to paperwork, everything was seamless. A dealership that truly values its customers! T.A. was the best. More

by JM30309 Verified Customer Verified Customer

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Blake was amazing! He didn’t pressure, he was responsive and followed through on every promise. I will send everyone I can to use him in the future! He didn’t pressure, he was responsive and followed through on every promise. I will send everyone I can to use him in the future! More

by JENNIFER@CLANCYTEAM.COM Verified Customer Verified Customer

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Great and convenient service. The sales agent was really friendly and helpful. Thank you for the service! The sales agent was really friendly and helpful. Thank you for the service! More

by KLUG.MARKUS.1 Verified Customer Verified Customer

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Merrick always takes care of us and treats us like family. Dwayne and Chris provided exceptional customer service. Cobb county Toyota is truly the best dealership! family. Dwayne and Chris provided exceptional customer service. Cobb county Toyota is truly the best dealership! More

by Casey P. Verified Customer Verified Customer

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They are extremely honest and the general manager is the best ,he was extremely honest , and stood by his word, i will recommend them to all my friends , and colleagues .Thanks cobb co toyota your the best ,he was extremely honest , and stood by his word, i will recommend them to all my friends , and colleagues .Thanks cobb co toyota your the best!!! More

by MIMISLOMAN1966 Verified Customer Verified Customer

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Ok service but wished dealer was more honest in the beginning with the transaction. Have learned my lesson and moved on. beginning with the transaction. Have learned my lesson and moved on. More

by Kay Verified Customer Verified Customer

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Very pleased with my deal and Kent Given’s was really great to work with, as were all the folks at Cobb County Toyota. great to work with, as were all the folks at Cobb County Toyota. More

by RATAY35195 Verified Customer Verified Customer

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