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Steve Brown
Steve Brown at Ken Ganley Kia Alliance

Steve Brown

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.9
63 Reviews

Hi, I’m Steve! With 24 years of experience as a Service Advisor, I’ve seen it all—and I’m always here to help make your experience as smooth and hassle-free as possible. I take pride in offering honest advice, clear communication, and treating each customer like a friend. Whether it’s routine service or an unexpected repair, I’m here to guide you through the process with confidence and care. My goal is to ensure your vehicle is in great hands and you leave satisfied every time.

4.9

63 Reviews

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Dealership Experience

1 yr, 11 mos

Industry Experience

21 yrs, 3 mos

Employee Video

63 Reviews of Steve Brown

February 28, 2026

Dealership Rating
Employee Rating

Professional, explain services well, friendly, work is always done in a timely manner, nice waiting area. More

by regina.sommers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 27, 2026

Dealership Rating
Employee Rating

The service was great and friendly atmosphere, my car was washed and was all good as new when I got it back More

by Claytonwright82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

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Mar 02, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 17, 2026

Dealership Rating
Employee Rating

First oil change was great…fast and efficient. Will definitely be back again moving forward. More

by bratelym7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

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Feb 21, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for your kind words and this wonderful review. Please don't hesitate to reach out if there's anything additional we can do for you.

January 29, 2026

Dealership Rating
Employee Rating

Fast service and always kept me up to date on the status of my vehicle. More

by EG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

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Jan 31, 2026

Ken Ganley Kia Alliance responded

Eg, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

January 21, 2026

Dealership Rating
Employee Rating

Always professional and helpful. Great service department! Staff is top notch. Pricing is always upfront. More

by Surfdreamer62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

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Jan 23, 2026

Ken Ganley Kia Alliance responded

Thank you so much for the great feedback! We appreciate your business! Please come see us again! Take care!

January 14, 2026

Dealership Rating
Employee Rating

I love this dealership. They are nice and knowledgeable about my Kia Soul. When I got a recall, I called and was told there was 2 recalls. Got my car in right away. Fast s More

by tiapet627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

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Jan 16, 2026

Ken Ganley Kia Alliance responded

Hello, we are so happy to read such a great review about Ken Ganley Kia Alliance! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 06, 2026

Dealership Rating
Employee Rating

So far so good. Just got the first oil change and filter. Great service and More

by scottkestner63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

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Jan 08, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 28, 2025

Dealership Rating
Employee Rating

Friendly, professional, accommodating. I would definitely recommend it to a friend or anyone who ask. Have been a returning customer for 10 years. More

by agnelloo5710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2025

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 27, 2025

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Employee Rating

The guy who helped me was super nice very respectful helpful and informative and gave me as much help and advice as possible to get me the best deal More

by nyahann10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 29, 2025

Ken Ganley Kia Alliance responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 23, 2025

Dealership Rating
Employee Rating

Excellent customer service, best Kia dealership I have been too in northern Ohio. I highly recommend More

by Amandakiddey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 25, 2025

Ken Ganley Kia Alliance responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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