Stephen Mendez | Page 47

Sport Mazda responded

Niko, Customers like yourself are responsible for our success. Taking your valuable time to let others know of your experience with the Service Team and Sport Mazda mean a great deal to us. Thank you for telling your story and for recommending us to others. Most of all, Thank you for being our great customer. Jay Mealey, Owner

Sport Mazda responded

Dancing Queen, Thank you for being a loyal Mazda customer. I appreciate very much your kind comments about the Sport Mazda Service Center. You make a very good point about Mazda customers always using Mazda service centers. With cars becoming increasingly more loaded with new technologies, it is important that well-trained certified service technicians, well equipped with the latest in maintenance tools and systems, and immediate access to centralized technical Mazda support are on-site to make sure your Mazda is well maintained. In the long run, it is always more economical to have it maintained right throughout the ownership experience. Thank you for the compliments about personnel also. Service Advisors, like Ellie Diaz and Stephen Mendez, know you and your car and become personally responsible for making sure your receive the best service possible. I thank you for your wonderful review and for being our customer. Please enjoy a very Happy Holiday Sesaon. Jay Mealey, Owner

Sport Mazda responded

A+ Service is what we strive for and I thank you for the great compliments in your review. I am especially happy to tell you how much we appreciate the trust you place in us to provide all your future service needs. I am sure that Stephen Mendez and Angelo Nieves will be especially happy that you had a great experience with us. i am proud to welcome you as a loyal customer of Sport Mazda. On behalf of the entire Sport Mazda family, I want to wish you and yours a very Happy Holiday Season. Jay Mealey, Owner

Sport Mazda responded

I am so glad that you continued to receive the Family-treatment when you visited Sport Mazda for your service. I am happy to hear that Stephen Mendez made your first visit to the Sport Mazda Service Center an enjoyable one. He is a great Service Advisor and will always help you look out for your car throughout your ownership experience. As a matter of fact, HELPFUL is his middle name. I am so glad that you finally got the tank of gas you were promised. Great salespersons, like Alex Falcon, are always ready to make sure their customers receive with they deserve. He will always be there to assist you when you need him. Both of these guys make me proud of my customer-friendly staff and their dedication to my customers. It really is what makes Sport Mazda different and has made us the Dealerrater National Mazda Dealer of the Year for the last 3 years, and the Florida Mazda Dealer of the Year for the 4 years before that. Always trying to be better for our great customers, like yourself. Thank you for being our customer and writing this review. We all wish you a very Happy Holiday Season, Jay Mealey, Owner.

Sport Mazda responded

Thank you for your review. I am very happy that you enjoyed your first service visit. I think you are going to find the entire Sport Mazda Service Center has staff that is as friendly, if not friendlier, than those you have already met. Of course, you will gradually get to know the Service Advisors, like Stephen Mendez and Angelo Nieves, a great deal better after future visits. I know that you will always feel like you are a valued customer wherever you are in the Sport Mazda complex and we are so happy to have you in the Sport Mazda family. On behalf of all my wonderful staff, I sincerely wish you a very Happy Holiday Season. JAY MEALEY, OWNER

Sport Mazda responded

It was indeed a pleasure to make sure that we were able to make things right for a good Mazda customer. We are happy to welcome you to our family and are always available to assist you throughout your ownership. I know that Stephen Mendez was happy to assist you and be able to solve the problem you were experiencing. Now that you are back on the road and enjoying your Mazda CX-3 again, we hope that you think of us the next time you need service for your Mazda. I cannot tell you how much I personally appreciate the especially complimentary words you had to say about my dealership. Premier Customer Service is the direction that Mazda wants their dealerships to pursue. I am glad to learn that you think we are example of what that should be. We are so happy to have you as our customer and want to wish you and yours a very Happy Holiday Season. JAY MEALEY, OWNER

Sport Mazda responded

Engel, It was our pleasure to provide you service for your car. I am sure that both Ellie Diaz and Stephen Mendez were happy that you enjoyed your visit and recommended them to others. It means a great deal to all of us that our customers are happy. On behalf of all of us at Sport Mazda and especially the Sport Mazda Service Center, we thank you for your review and for being a great customer. We would also like to wish you and yours a very Happy Holiday Season. JAY MEALEY, OWNER

Sport Mazda responded

Lorrie, Thank you very much for being our loyal customer. I am so happy to hear that the service you receive from the Sport Mazda Service Center is consistently excellent. That is a real compliment and I cannot tell you how much I appreciate it. Stephen Mendez and the other Service Writers and Technicians are proud to do everything they can to keep our customers well satisfied. Thank you again for the nice words and for being a very valuable customer. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for the kind comments in your review. Stephen Mendez is an amazing Service Advisor and that is not me talking. Many people, like yourself, have experienced the great care that he has for his customers and let me know how much he is appreciated. It was very kind of you to let others know about how he assisted you with your parts issue and made your visit as enjoyable as possible. Thank you again for this review and for being our valued customer. You we always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

I appreciate hearing from you that our Service Advisors are making sure that our customers needs are job one. Both Stephen and Nick are extremely personable and customer-friendly, and at the same time are committed to take their professional responsibilities to their customers to heart. I am grateful to our wonderful customers, like yourself, who are so kind to write reviews letting others know about how they were treated at Sport Mazda Service Center. The entire staff appreciates knowing whether they are doing the things that make our customers happy, Reviews do that very well. So, I thank you very much for being our great customer and for writing this review. Stephen, Nick and I are proud to have you as a valued member of our Sport Mazda Family. JAY MEALEY, OWNER