Stephen Mendez | Page 41

Sport Mazda responded

Bob, Thank you for the kind review. I am grateful to my sales and service teams for providing you the experience you deserve and should expect at every visit. It sounds like that Stephen and Izzy have made a good impression on you and I am grateful that you have chosen to return for a new Mazda at the end of your lease. Please let us know when you are ready and we will make sure you have another great car buying experience here at Sport Mazda. You are our loyal and valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Very good services. Responsible, attentive. And the waiting area all clean and good coffee, icy water variety I recommend updated, responsible concerned care about attending. I want to thank you very much for your testimonial and am proud to have you as our customer. I am grateful to Stephen Mendez for making sure that you had and enjoyable and successful visit to the Sport Mazda Service Center. Very happy that you enjoyed the comfortable waiting are and availed yourself of the many amenities and refreshments available. Like the Starbucks coffee served, we try very hard to make sure our customers and their cars are well cared for. Thank you so much for being our customer. JAY MEALEY, OWNER

Sport Mazda responded

It was very nice to read about your recent experience at the Sport Mazda Service Center. I am especially grateful to Stephen Mendez for making sure that your needs and those of your car were all taken care of. The relationship between a customer and their Service Advisor is very important. Trusting in Stephen to provide you the information you need to keep your car well maintained and safe for you and yours is a great thing. I want to thank you for giving us the opportunity to serve you and for taking your valuable time to let others know how you feel. I promise you that we will always do our best to never disappoint. We will provide you our best service each time you visit because it is what you deserve and should expect from Sport Mazda for our valuable customers. JAY MEALEY, OWNER

Sport Mazda responded

I want you to know that I read every testimonial to make sure we are continuing to meet the needs of our customers and have often found information that I have used to change processes for the better. Your recommendation is one that I will be discussing with my digital marketing and service management soon and certainly could result in a change. Thank you so much for being our valuable and loyal customer and for thinking of ways to make other customers experience even better here at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for taking your valuable time to let others know about your experience at Sport Mazda. I want to tell you how much I appreciate knowing that the processes we have worked so hard to perfect, make a difference for our valued customers. We think that the various systems we are constantly trying to improve provide an enjoyable, comfortable and successful experience for you at each and every service visit. Stephen Mendez is a great example of a caring professional who as your Service Advisor is probably most involved with insuring you receive the great service you deserve. Your words are greatly appreciated by us all and we are proud to have you as our customer at the Sport Mazda Service Center. I am happy to hear that you trust enough to continue to use our services. Thank you, JAY MEALEY, OWNER

Sport Mazda responded

Maso, It is certainly our pleasure and honor to have a wonderfully loyal customer like yourself at Sport Mazda. I know that Ellie Diaz and Stephen Mendez will appreciate very much your kind review and want you to know that the service provided is what you deserve and should expect each and every visit. Thank you so much for the trust you place in us and we will be so happy to continue to provide you the same great service for your new car. You are our valued loyal customer and are much appreciated. JAY MEALEY, OWNER

Sport Mazda responded

YL, Thank you for your wonderful review. We appreciate the compliments for facilities and staff and want you to know that everything has been designed to make your visit enjoyable, comfortable, and successful. We believe very much that our customers need to have all the information they need to make the best service decisions for themselves. Service Advisors like Ellie Diaz and Stephen Mendez, are caring professionals who will always make sure you receive their best service each time you visit. Thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Dr Pinna, Welcome back to Sport Mazda and I am very happy to hear that your first service for your new Mazda 6 went very well. I think you will enjoy working with our great team of Service Advisors and I am grateful to know that Brittany made sure you were well informed throughout your visit. We believe that our customers deserve all the information we can provide to insure they can make the best decisions for their own Mazda service. So happy that you enjoyed the waiting area and it was specially designed and stocked with amenities to make sure our customers know how important they are to us. Thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Amanda, Thank you for your kind review. I am sure that Stephen Mendez, your Service Advisor, will be appreciate you letting others know of the experience he provided during your recent visit. I am so sorry that there was not time to isolate the noise problem on this visit, but I am grateful that Stephen and the Technicians made sure that there were no safety issues. Our absolute priority is the safety of you and your car. Thank you so much for recommending Sport Mazda to others. We are so proud to have you as our valued customer and you will always be welcome at my dealership. JAY MEALEY, OWNER

Sport Mazda responded

Thank you so much for your review. I am grateful that Stephen and Mike made sure that you had an enjoyable and successful visit to the Sport Mazda Service Center. I am proud of my staff and believe that each understands how important it is to provide their customers with the best service possible, each time they visit. They are caring professionals who are there to take care of you and your car. Thank you for letting others know about your experience. You are our valued customer. JAY MEALEY, OWNER