Stephen Mendez | Page 38

Sport Mazda responded

Thank you so much for letting others know about your experience with the Sport Mazda Service Center and its dedicated Service Advisors and Mazda Certified Technicians. Each of them have shown they are friendly and caring individuals who are happiest when they have provided our customers the service they deserve and should expect. Thank you for being our valued customer and you and your car will always be welcome at Sport Mazda. Please enjoy every single mile you drive and may each be safe, happy and fun. JAY MEALEY, OWNER

Sport Mazda responded

Jazz, We are so happy that you have chosen to buy your second car from Sport Mazda. It says a lot when our customers trust us to buy another car from this dealership. I, of course, know that the staff makes such an important difference, and I am grateful to Reggie, Stephen and Paul for providing you such a pleasant and stress free experience. I am so happy you are a member of our Sport Mazda Family. You have been a loyal customer and made the Sport Mazda Service Center your home for service. I know that that team has also made a difference by providing you years of great service. It was nice of you to add all of the Service Advisors and Service Manager to your testimonial. We fully intend to provide you the same or even better support for your new Mazda CX-9 throughout your ownership. You will always be welcome at Sport Mazda. On behalf of all of myself and my team, we want to wish you a wonderful new year and may you and yours enjoy a happy and prosperous year. May every mile you drive in your new Mazda CX-9 be safe, happy, and fun Mazda miles. JAY MEALEY, OWNER

Sport Mazda responded

I don't know when I have enjoyed a testimonial so much and want you to know how much I appreciate you sharing your experience at my dealership with others. It means a great deal to me. We have worked so hard over the last few years to create a dealership and a car buying experience that really puts the customers needs and wants first. I feel confident that from top to bottom, from management to the sales floor, my entire staff has embraced that concept and applies it daily in our business. I cannot tell you how proud I am of Dan Parker, my General Sales Manager, and the key to making the experience a reality for our customers. His leadership assures our customers and staff that we will continue to provide the customer service that has motivated our customer to provide over 9,000 on-line testimonials and made us the Dealerrater Mazda Dealer of the Year in Florida for several years and Dealerrater Mazda U.S. Dealer of the Year for 3 of the last 5 years. Forgive me all the words. I just wanted you to know that you deserved all the assistance you received to make your needs and wants a reality. If we went over and above, it is also what you deserved as our customer. From your words, I can see that you are very happy with the results. That was our goal. I am proud to have you as a member of our Sport Mazda Family of Staff and Mazda Owners. We look forward to providing you the support you deserve throughout your ownership. May you and yours enjoy every mile you drive in your 2020 Mazda CX-5 and our wish is that every mile is safe, happy and fun. May 2020 be especially happy and prosperous for all. JAY MEALEY, OWNER

Sport Mazda responded

Eugene, It was our pleasure to serve you. Thank you for letting others know about Stephen Mendez, your Service Advisor, and the rest of his service team, and the great service they provided during your recent visit to the Sport Mazda Service Center. We are here to make sure you and your car receive the care that you deserve. The kind comments you made mean a great deal to all of us and we are grateful to have you as our valued customer. We look forward to seeing you often. May you enjoy a very Happy New Year and may they provide safe, happy and fun memories to you and yours. JAY MEALEY, OWNER

Sport Mazda responded

It was certainly our pleasure to provide a service experience you deserved. It is what we hope all of our customer expect of Sport Mazda and is definitely our goal for each and every visit. I am grateful for the nice comments for Ellie Diaz and Stephen Mendez. It means a lot to our entire staff to know that their services are appreciated. It provides that extra incentive to do our very best, every time. We wish you and yours a very Merry Christmas and a Happy New Year. May each and every day be safe and happy. JAY MEALEY, OWNER

Sport Mazda responded

Saveez, It is great to read that Stephen Mendez made such a great impression on you for the customer service he provided during your recent visit to the Sport Mazda Service Center. It is especially appreciated knowing that you are a customer service person yourself. I want to thank you for letting others know about your visit and the various services he provided that made your experience a great one. I am proud of Stephen and his brother and sister Service Advisors who do such a great job every day for our loyal customers, like yourself. You are appreciated. I wish you and yours a wonderful holiday season and that the upcoming New Year will be special for you. May you enjoy the rest of the season and every day be safe, happy and fun for all. JAY MEALEY, OWNER

Sport Mazda responded

Karl, We thank you for the testimonial and for letting others know about your car buying experience at Sport Mazda. Our reputation is dependent upon kind customers, like yourself, who take your valuable time to rate us online. We are proud to have you as our customers and welcome you to our Sport Mazda Family. I appreciate knowing that Marilyn, Stephen and Mike, your sales and finance team, made sure you had and enjoyable and successful car buying visit. Your new Mazda CX-5 in that beautiful red finish, is a stylish winner of a car that you will enjoy for many, many miles of safe, happy and fun driving. It is loaded with so many new features that Mazda has coined the phrase FEEL ALIVE to describe the sensation you enjoy every time you are behind the wheel. May you and yours enjoy every single mile you drive. Thank you for the kind words for your sales team and Sport Mazda. We want to wish you all a wonderful holiday season. May it be safe and happy for you all. JAY MEALEY, OWNER

Sport Mazda responded

I really enjoyed your kind comments and want to thank you for taking your valuable time to let others know about your car buying experience at my dealership, Sport Mazda. I am so happy that you chose us for your new Mazda and so glad that we could provide you the service you enjoyed. We try very hard to make the process comfortable and as easy as possible for our customers. No pressure, no hassle and we take the time to answer every question and address every concern before you make your car buying decision. It is what you deserve and should expect at a good dealership. I want to welcome you to the Sport Mazda Family of new Mazda Owners. We will be working with you throughout your ownership to make sure you receive all the support you need to get the most out of your purchase. We always wish for many, many miles of safe, happy and fun driving for our owners and we know that you will enjoy your new Mazda. Thank you again for the nice testimonial and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

I can tell by your photo that you are really proud and happy with your new Mazda. It was our honor that you chose us to provide your first car buying experience. I am so happy to hear that it was fun for you and that you enjoyed your visit to Sport Mazda. Of course, you are now a welcome member of the Sport Mazda Family of new Mazda Owners. We will be here to make sure that your ownership experience is just as enjoyable and happy as your car buying experience. On behalf of the Sport Mazda staff, we all wish you miles and miles of safe, happy and fun Mazda driving. I am especially proud that thanks to the many new features in your Mazda, you will always be able to experience that wonderful FEEL ALIVE sensation every time you are behind the wheel. Thank you again for being our wonderful first-time buyer. We hope that we have provided you an experience that you will judge all future car buying experience by. Proud to have you as our valued customers. Thank you for the testimonial, the photo, and for choosing Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Thank you so much for your wonderful testimonial about your recent visit to the Sport Mazda Service Center. I am so happy to hear that the efforts we have made to provide a wonderfully comfortable and enjoyable waiting area for our valued customers is appreciated. It was so nice of you to mention each of the several amenities in your testimonial. We are proud to provide a nice and comfortable waiting area, mobile charging stations, snacks, WIFI, Starbucks and other coffees, cold water, and a family-friendly waiting area. Thank you for being our valued customer. You will always be welcome at Sport Mazda. JAY MEALEY, OWNER