Stephen Mendez | Page 37

Sport Mazda responded

Teresa, I believe we are blessed by both a great family of customers, like yourself, and an awesome staff that cares for them and their cars. I am so happy that you enjoy your visits and have chosen to let others know of your feelings about Sport Mazda. Thank you for the kind comments about the service, facilities and staff. They are all here for your convenience and to make sure you receive the service and treatment you deserve and should always expect at this dealership. I know the Service Advisors will appreciate very much that you cited each one in your testimonial and provided them each 5 Stars. Thank you so much for being OUR GREAT CUSTOMER. JAYMEALEY, OWNER

Sport Mazda responded

Sandra, Thank you so much for being our loyal customer and for letting others know about your "Always a great experience" at Sport Mazda. We all appreciate your kind words and for singling out Ellie Diaz, Stephen Mendez and Brittany Schultz for the attention and service they have consistently provided. You are a much appreciated customer and always welcome at my dealership. It is because of great customers, like yourself, and the kind testimonials you write, that have made Sport Mazda, for the 8th year in a row, to be named the Dealerrater Florida Mazda Dealer of the Year. To you and all our wonderful customers, we say a huge thank you for your loyalty and kindness. JAY MEALEY, OWNER

Sport Mazda responded

I appreciate hearing from you how my Service Team here at Sport Mazda provided you service you enjoyed and felt was worthy of such a wonderful testimonial. It is customers like yourself who have given us such a fine reputation and have made it possible for us to expand to provide greater coverage of central Florida with the same great Sport Mazda Service. Thank you so much for being our valued service customer and for the many kind words you had for us. It was very nice of you to let others know about my staff and our facilities. I am so happy you enjoyed our facilities with all the latest tech amenities and the video sent to your phone showing and talking about the work being done on your car. I think it is nice to for customers to know. Your mention of the fast service, no upsell, and low pressure means our team is doing their job. I know that Stephen Mendez and Brittany Schultz, the Service Advisors who take care of you, will be happy to know how you felt about the service they provided. We are proud to have you as our customer and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Iverniani, It was our pleasure to provide you the service that you wrote about in this testimonial. It is a service that you deserved and should expect every time you visit Sport Mazda. With wonderful staff like Noel Ruiz, your salesperson, and Stephen Mendez, your Service Advisor, to provide you an enjoyable and successful visit, we are so grateful you chose us for your quality used car purchase. I appreciated very much the points you made in your testimonial and thank you again for letting others know. Our reputation comes from great customers like yourself who take their valuable time to write a testimonial. We are so glad you found the car you wanted at this dealership and you will always be welcome here whenever you need our support and service. I want to personally thank you for recommending Sport Mazda to your friends. You are our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Kenzo, I am so happy to hear from a loyal Sport Mazda customer. The trust you have in my dealership and my wonderful service team is motivating for us all. We work hard to make sure you always have a great experience and it means a great deal to all of us when we read testimonials like yours. Thank you for letting others know how Stephen Mendez provides you the service you appreciate and deserve, and doing it so consistently. Making sure you are kept informed of everything related to your car and its service is important to me and I insist on it for all of our customers. But, it is very easy to feel comfortable about it, knowing that I have great staff like Stephen Mendez caring for my customers. Thank you for being our loyal and very valued service customer. JAY MEALEY, OWNER

Sport Mazda responded

Leroy, So happy you chose Sport Mazda for your next car. I am glad that Michell and Ashley were able to assist you with your car buying experience and finding a great high quality used car on our lot, just for you. There is never pressure or hassle here to try to push you into a vehicle that does not work for you. I am so happy to know that you were treated with the kindness and respect that you deserved and left happy with the car buying decision you made. Thank you again for being our valued customer and you will always be welcome here at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Maso, Thank you for the kind testimonial. I am happy that you enjoyed your visit and appreciated our staff and the facilities that we have provided for the comfort and convenience of customers like yourself. Much of our clientele are Spanish speakers and so are our staff. We do our best to make sure you are well informed during your visit and having so many Spanish-speaking Staff means that all customers understand every step of the process. I am proud to have you as our service customer and want you to know that you will always be welcome here at Sport Mazda. On behalf of Stephen Mendez, Nick Radoslavov and the rest of our Sport Mazda Service Team, we thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Joan, On behalf of my wonderful service team at the Sport Mazda Service Center, let me thank you so much for your kind testimonial. Excellent service is what every customer deserves and I am very happy to know that is what Stephen Mendez provided. You will always be welcome at Sport Mazda and we are proud to have you as our valued customer. Que Dios te bendiga también. JAYMEALEY, OWNER

Sport Mazda responded

Charlie, Thank you so much for this testimonial. We have tried very hard to design and implement a high quality service for our wonderful customers. The many kind testimonials from customers like yourself, have given us a great reputation. We owe our success to you and have a responsibility to always provide you the service you deserve and should expect at Sport Mazda. It is our pleasure to serve you and you will always be welcome here. On behalf of Stephen Mendez and Brittany Schultz, two fantastic Service Advisors, let me thank you so much for letting others know about them and the experience they provided for you. We are proud to have you in our Sport Mazda Family and look forward to your next visit. JAY MEALEY, OWNER

Sport Mazda responded

You are absolutely right and I would like to apologize on behalf of the my dealership, Sport Mazda. You are our valued customer and we have the responsibility to making things right whenever there is mistake made. I would appreciate hearing from you at jaymealey@gmail.com to see if we can find a better way to insure this issue has been resolved to your expectations. The reputation that we have is based on customer testimonials, like your own, and if any customer is unhappy it reflects badly on my great staff who work so hard to provide their customers the best service possible, every day. I look forward to hearing from you. JAY MEALEY, OWNER