Stephen Mendez | Page 3

Llevé mi Mazda CX-50 a Sport Mazda South para instalar un módulo de airbag y terminé viviendo una de las peores experiencias que he tenido en un concesionario. No solo me cobraron más de $1,200 por un trabaj módulo de airbag y terminé viviendo una de las peores experiencias que he tenido en un concesionario. No solo me cobraron más de $1,200 por un trabajo que no resolvió absolutamente nada, sino que el vehículo salió peor que como entró, con más códigos de error y sin ninguna configuración hecha correctamente, a pesar de que aseguraron lo contrario. Fui atendido por Luis Resende (Service Advisor) y el técnico fue Fernando Vissepo. Ambos dijeron que el trabajo había sido completado y que al menos estaba “configurado”, lo cual era totalmente falso. La verdad es que no solucionaron nada y el problema persiste. Lo más grave fue el trato recibido por el Service Director, Bob Suranovich, quien además de negarse a revisar la situación, fue altamente ofensivo, con un comportamiento prepotente, humillante, y con gestos completamente inaceptables. Nos habló de forma hostil, con desprecio total y sin ninguna disposición de ayudarnos. Literalmente nos dijo “I’m done with this” haciendo señas groseras con las manos. La experiencia fue abusiva, irrespetuosa y profundamente desagradable. Nos sentimos estafados y maltratados, y además obligados a pagar por un servicio que no se prestó como se prometió. Este tipo de comportamiento no representa lo que debería ser el servicio de una marca como Mazda. No recomiendo este lugar a nadie que valore su dinero, su tiempo y su dignidad. More

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"I recently purchased a 2025 CX-90, and I couldn't be happier with the experience! My salesman, Kerwin, and Juan from financing were both fantastic. They both took great care of me and made sure everythi happier with the experience! My salesman, Kerwin, and Juan from financing were both fantastic. They both took great care of me and made sure everything was seamless, allowing me to drive the vehicle home the same day. Highly recommend!" More

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Bring my new CX 5 to oil change and tire rotation and found my Rims was scratched. Very disappointed. The dealer needs a QC Quality Control Personnel to avoid in the future this problem. found my Rims was scratched. Very disappointed. The dealer needs a QC Quality Control Personnel to avoid in the future this problem. More

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I have been maintaining my vehicles here since 2018, the service has always been great. My advisor Paul, Technician Eric and the rest of the team there do a fantastic job. service has always been great. My advisor Paul, Technician Eric and the rest of the team there do a fantastic job. More

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Everyone was very kind and very straightforward with what was happening and what needed to be done with my old mazda and the process for upgrading to my new one, especially Alejandra with the purchasing proc was happening and what needed to be done with my old mazda and the process for upgrading to my new one, especially Alejandra with the purchasing process. I've used this dealership before when I purchased my Mazda 3 back in 2016 brand new, and I knew I had to go back More

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Rolando was great throughout the whole process and made it easy and painless. Thank you to the team there. it easy and painless. Thank you to the team there. More

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Mustapha Taha was extraordinary. Professional, courteous and welcoming. He made me feel at ease and simplified the process for me! I highly recommend him as your sales person! Professional, courteous and welcoming. He made me feel at ease and simplified the process for me! I highly recommend him as your sales person! More

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Excellent service. They keep me informed of the whole process. Very afraid of windshield replacement but I finished very please with an original windshield and they to They keep me informed of the whole process. Very afraid of windshield replacement but I finished very please with an original windshield and they took care of everything. Really recommend this dealership. Why take it to another place. Stephen Mendez thank you very much for a great service experience. More

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We recently purchased a 2025 CX-70. Kerwin in Sales is exceptional! This is the 7th Vehicle we have purchased with him. He treats us with professionalism and respect. He takes the time Kerwin in Sales is exceptional! This is the 7th Vehicle we have purchased with him. He treats us with professionalism and respect. He takes the time to listen to our needs, answer all our questions, and guide us through the buying process. His knowledge and attention to detail are unmatched! If you’re looking for someone who truly cares about helping you find the perfect vehicle, Kerwin is the one to see! The Service Department is equally impressive. Stephen leads a team that exemplifies outstanding customer service. Every interaction is efficient, professional, and honest. A special thanks to Paul, our Service Advisor, who always goes above and beyond to ensure everything is handled perfectly for us. He keeps us informed throughout the process and makes sure our vehicles stay in top condition. This dealership offers it all—excellent sales, exceptional service, and a team that genuinely cares about their customers. We highly recommend them for your next vehicle purchase and service needs! More

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Providing quick and excellent service and we’re very welcoming when arriving at the dealership welcoming when arriving at the dealership More

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