Stephanie Thornton | Page 15

Most pleasant car-buying experience I could ask for After months of hemming and hawing over which replacement vehicle I was going to get, I finally figured that at as I got older, I wanted something mor After months of hemming and hawing over which replacement vehicle I was going to get, I finally figured that at as I got older, I wanted something more comfortable--so I chose the Highlander over the 4Runner. When it came to shopping for it, I test drove elsewhere, but only ever imagined buying from Will Brown at Heritage Toyota Owings Mills, based solely on recommendation. I let Will know how I was going to be using my new vehicle and his selection ended up being spot-on: the Highlander SE. It has just what I want out of it without being too much. He even recommended an accessory I wouldn't at first thought I needed, but based on my telling him that my dog(s) would be getting in the back, the bumper protector only made sense. He was patient with my initial non-committal and picked the perfect Highlander for me. Stephanie Thornton was my finance manager and thoroughly explained every protection option to me WITHOUT pressuring me. She made her recommendations that lined up with the ones that Will had mentioned during the sales portion and I made my selections--appearance, maintenance and warranty are no longer worries for me! All in all, I'd recommend anyone to purchase with Heritage Toyota Owings Mills. The family atmosphere is evident at every step and I appreciate the forthrightness and good old customer service along the way. My next Toyota will be from Will and the gang at Heritage! More

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Excellent Dealership Five stars for this dealership! First impressions DO make a difference. We were greeted by my sales person, Will, who had a fantastic personality and Five stars for this dealership! First impressions DO make a difference. We were greeted by my sales person, Will, who had a fantastic personality and was very professional. He was with me the entire time through the buying experience. Sasan was very helpful and a great manager to work with, and Stephanie in finance was thorough with all my options, and getting everything wrapped up. Everyone I dealt with was professional and friendly. When everything was done, Will took me to my new RAV4 and explained all the features. He also called me on 2 separate occasions to see how I liked the car and asked if I had any questions or needed help with any of the features. I would definitely recommend Heritage Toyota Owings Mills to family and friends knowing they will be in good and competent hands. More

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Great Experience Connor, Stephanie, the General Manager Nick and Floris were all wonderful. Took my difficult situation and made it work for me. I’m very appreciative Connor, Stephanie, the General Manager Nick and Floris were all wonderful. Took my difficult situation and made it work for me. I’m very appreciative and highly recommend this dealership. More

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Satisfied with the overall process of purchasing a vehicle The process of purchasing the vehicle was drawn out a lot longer than I anticipated. But my salesperson (Teah Wedlock) was patient with me, answered a The process of purchasing the vehicle was drawn out a lot longer than I anticipated. But my salesperson (Teah Wedlock) was patient with me, answered all of my questions, and I never felt pressured to buy the vehicle. Teah knew I wanted to buy the vehicle and worked with me all the way through the process of buying the vehicle. More

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Excellent Purchase Experience with Ryan Wehler Ryan is an excellent person to go for car purchase. He was patient, organized, have plenty of time to demonstrate different vehicles, understand our r Ryan is an excellent person to go for car purchase. He was patient, organized, have plenty of time to demonstrate different vehicles, understand our requirements and limits. He was able to give us a very good deal and we came home with a pleasant smile on our face. He provided all his attention to us, and finished the paperwork and other formalities quickly. Other staff members at Heritage Toyota Owings Mills were also very cooperative. They defined the terms and conditions clearly and help us to make an informed decision. We are enjoying our new Toyota Camry SE, thanks to Ryan and other staff members at Heritage Toyota Owings Mills. More

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Excellent experience Dealership is pleasant to go to sales person Teah is really good and helpful- pleasure to work with Car buying was good experience and faster then Dealership is pleasant to go to sales person Teah is really good and helpful- pleasure to work with Car buying was good experience and faster then expected More

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CustomerService iKristiana Appiah-Kubi with Heritage Toyota Owings Mills. Did an awesome job And Stephanie in finance dept war great. I did recommend a client and iKristiana Appiah-Kubi with Heritage Toyota Owings Mills. Did an awesome job And Stephanie in finance dept war great. I did recommend a client and used mr green in the past More

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I love and trust this dealership. For the past 4 years, I have leased and purchased my car with Heriitage Toyota, Owings Mills. I love and trust this car dealership specially my sales For the past 4 years, I have leased and purchased my car with Heriitage Toyota, Owings Mills. I love and trust this car dealership specially my sales agent and his managers. They did an awesome job to give me the best deal ever. I More

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