Stephanie Thornton

Jessica and the entire team were absolutely amazing! Jessica is very personable, and she took the time to listen to our needs and concerns. Extremely efficient and competent, Jessica made the best use o Jessica is very personable, and she took the time to listen to our needs and concerns. Extremely efficient and competent, Jessica made the best use of her time to streamline the process as much as possible. Buying a car is ALWAYS a lengthy process; working with Jessica was a true joy, and she got us into our first brand new car ever. Highly recommend Jessica! More

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I’m so glad I went to Heritage Toyota of Owings Mills to buy a new car thanks to Katie Harold in sales. She was very knowledgeable about the car and was delighted to show us how to use all the new features. buy a new car thanks to Katie Harold in sales. She was very knowledgeable about the car and was delighted to show us how to use all the new features. She treated us like friends. If her boss reads this review, consider giving her a promotion! Also, when the car we reserved wasn’t available, they gave us an upgraded model without the extra cost! Everything went much smoother than I thought. More

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Came to see a Tundra. Excellent vehicle, excellent service by Brian Park. All went very well. Excellent vehicle, excellent service by Brian Park. All went very well. More

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Brian was amazing he assisted every minute and went through everything. I definitely recommend him for car buyers he is going to make your car purchase so much easy to you through everything. I definitely recommend him for car buyers he is going to make your car purchase so much easy to you More

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Excellent service, very friendly, and very patient and helps a lot with any questions. Brian Park helps a lot with any questions. Brian Park More

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I recently purchased a car at Heritage Toyota Owings Mills, and I was extremely pleased with the experience. Brian Park was my salesperson, and he was very kind and knowledgeable about the car I was int Mills, and I was extremely pleased with the experience. Brian Park was my salesperson, and he was very kind and knowledgeable about the car I was interested in. He was also very helpful in walking me through the process, while being respectful of my price range and monthly payment budget. Also, when I met with the lady in charge of financing, she was also very helpful and spent a lot of time assisting me in keeping the payments within my budget. She also gave very helpful information about today's world of car financing. I would definitely recommend this dealership. Deniese Brock More

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Evon Greene was very knowledgable and very clear about everything. He was also very nice and helpful. everything. He was also very nice and helpful. More

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The customer service was awesome, the team were so supportive. I had a wonderful experience. supportive. I had a wonderful experience. More

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I have been buying cars for 40 years, the team at heritage was the best, Katie and Jason along with Vlad and Corbin and Stephanie were helpful knowledgeable and patient with me from start to finish heritage was the best, Katie and Jason along with Vlad and Corbin and Stephanie were helpful knowledgeable and patient with me from start to finish It was a great experience purchasing my car, Nowadays thats hard to find in the automotive industry, I would definitely purchase again at Heritage Toyota, Thank you to the staff More

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The management team is by far one of the worst teams I have ever dealt with. The lack of communication is incredibly frustrating. It was so much run around and little to no follow up or follow through! I have ever dealt with. The lack of communication is incredibly frustrating. It was so much run around and little to no follow up or follow through! I understand buying a car can be a long and involved process, but I feel my experience was worse than it should have been based off the lack of communication about things. Katie, however, was and is absolutely amazing to work with. She is very kind and definitely has the personality to be in this business. She also followed up on things with me multiple times, even though, I feel some of those things should have been followed up on by a manager. I would absolutely recommend Katie, but the management team needs a few lessons on customer service and communication. More

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