Check out Steffy Hernandez's reviews on DealerRater

November 11, 2024

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Employee Rating

I liked that no one gave me a hard time that I came there even though I bought the car at another dealership. The service was great, the car was clean when returned to me, and the waiting room was very comf even though I bought the car at another dealership. The service was great, the car was clean when returned to me, and the waiting room was very comfortable and well equipped. More

by npatrick1

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

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Nov 11, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star service customer; we look forward to serving you again. Happy motoring!

November 08, 2024

Dealership Rating

Employee Rating

Steffy is terrible rude and no personality. The dealership scheduled an appt for us but didn’t even touch the vehicle for over a week. They never answer the phone either. Worst service ever! The dealership scheduled an appt for us but didn’t even touch the vehicle for over a week. They never answer the phone either. Worst service ever! More

by TWYLLAVILLARREAL

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

No

Other Employees Tagged: Kohl Young

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Nov 11, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Scott Kimbrough, General Manager, skimbrugh@bigstarhyundai.com

November 08, 2024

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i took my truck for the sunroof they charged me 850. 00 should’ve been under warranty they say it was debris how does debris get in a 2020 i will trade it in and never buy another hyundai i’m afraid to 00 should’ve been under warranty they say it was debris how does debris get in a 2020 i will trade it in and never buy another hyundai i’m afraid to use it because i don’t have 850. to. e throwing More

by berthamarroquin

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

No

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Nov 11, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 06, 2024

Dealership Rating

Employee Rating

Dealership personnel are attentive to your needs and work was done in a very proficient manner. was done in a very proficient manner. More

by tianamarie1704

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

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Nov 06, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 06, 2024

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Coffee machine was not working both days I was there. Very disappointed. Prices too high! Very disappointed. Prices too high! More

by crispyears72

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Arnaldo Perez, Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

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Nov 06, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 05, 2024

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Big Star Hyunda is a great place to do business, very professional, courteous and competent. professional, courteous and competent. More

by LOFARO.JOHN

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

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Nov 06, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 03, 2024

Dealership Rating

Employee Rating

Clean- Courteous -Friendly-Knowedgeable-Professional. I trust them with my cars for every little problem and more. Will recommend them to all my friends. I trust them with my cars for every little problem and more. Will recommend them to all my friends. More

by SENIORCATHERINE397

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: zzKaleb zzChadwell

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Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 03, 2024

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This was my first time using Big Star I was unfortunately disappointed with my experience. disappointed with my experience. More

by shanfra

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

No

Other Employees Tagged: Juan Vasquez

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Nov 06, 2024 -

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

November 02, 2024

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They are really trying to look out for the customer here. I appreciate that. Especially the loaner. I appreciate that. Especially the loaner. More

by Pk

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Madison in loaners

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Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 01, 2024

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Employee Rating

Service was fast and easy! They provided Lyft to wait at the nearby mall. Will definitely continue to get my services done with them! They provided Lyft to wait at the nearby mall. Will definitely continue to get my services done with them! More

by faby_padilla33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

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Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Steffy Hernandez | Page 7

Service Consultant

Big Star Hyundai

149 Reviews of Steffy Hernandez