Steffy Hernandez

I came in for a fob. .waited 3.5 hrs to be told they dont have one...came back again and waited 2.5 hrs for a FOB!!?? .waited 3.5 hrs to be told they dont have one...came back again and waited 2.5 hrs for a FOB!!?? More

by lisacrawfordandfamily Verified Customer Verified Customer

Report | Print

I recently visited the Hyundai service center and had a very pleasant experience. The staff was courteous, knowledgeable, and took the time to explain everything clearly. My vehicle was serviced in a timel very pleasant experience. The staff was courteous, knowledgeable, and took the time to explain everything clearly. My vehicle was serviced in a timely manner, and I appreciated the regular updates during the process. The waiting area was clean and comfortable, which made the short wait more enjoyable. Overall, I’m satisfied with the quality of service and professionalism. Thank you, Hyundai team, for your excellent customer care! More

by catrice yancy Verified Customer Verified Customer

Report | Print

Easy drop-off, great communication, warranty and recall fixes made, easy check-out, but overall cost was a bit high. fixes made, easy check-out, but overall cost was a bit high. More

by robinjmccartney Verified Customer Verified Customer

Report | Print

I make an appointment at 9:30 am for a simple tire rotation. Show up at 9:15 drop my car off. The girl at the desk tells me if I get my tires rotated I should get an oil change as well or else I will rotation. Show up at 9:15 drop my car off. The girl at the desk tells me if I get my tires rotated I should get an oil change as well or else I will lose My oil change that came with the protection package I paid for when I bought the car (which is completely stupid!!) fine whatever give me an oil change I’m not due for. So my mother picks me up so I don’t have to wait at The dealership I’m thinking it’ll be an hour and a half 2 hour max so I didn’t want to wait. Turns out she had a screw in her tire so she took hers to discount tire to get it patched and get her tires rotated… we were in and out within 30 mins or less. I didn’t get my car back until after 3pm… 5.5 hours later!! Absolutely ridiculous. What happens if I didn’t have someone here to be able to take me home or at this point to get my kids from school? I’m just supposed to be carless for almost 6 hours every time I need something as simple as rotating my tires or changing my oil ? Unacceptable!! Plus the girl at the desk is so rude and not friendly at all. When I bought my car they never gave me my car floor mats.. I’ve asked several times and nobody can seem to help or even pretend they care. I’m so over Big Star Hyundai and will not do business here after my service plan is done. Also let me add last time I left a bad review the manager reached and told me to email him so he could address my issue I did and he has yet to respond and that was months ago. More

by kvilla87 Verified Customer Verified Customer

Report | Print

Steffy was an excellent representative. I did not feel pressure to purchase any unnecessary things. She was great in updating me as well. I did not feel pressure to purchase any unnecessary things. She was great in updating me as well. More

by CORJE13 Verified Customer Verified Customer

Report | Print

Steffy was excellent in updating me on the progress of my car. I didn’t feel pressured to buy anything that wasn’t absolutely necessary. I do wish the services could have been quicker. car. I didn’t feel pressured to buy anything that wasn’t absolutely necessary. I do wish the services could have been quicker. More

by CORJE13 Verified Customer Verified Customer

Report | Print

Excellent service and great dealership! We always rely on the professional expertise the dealership provides. We always rely on the professional expertise the dealership provides. More

by pegomez71 Verified Customer Verified Customer

Report | Print

Great service from the front desk team to the mechanic explaining every detail and work needed to be completed on the car. explaining every detail and work needed to be completed on the car. More

by KIFBETTY Verified Customer Verified Customer

Report | Print

I purchased a Santa Fe - on day 2 I noticed a slip when braking sometimes. Reported to salesman. Time kept passing but scheduled appointment for oil change and check brakes. This was a little over a month braking sometimes. Reported to salesman. Time kept passing but scheduled appointment for oil change and check brakes. This was a little over a month after purchased. I get informed that front brake pads are not good and also need resurfacing. The problem is nobody has been helping rectify this simple issue. I thought the dealership would say bring in we will take care of it for you but I seem to get no answers or replies More

by Jwheeler Verified Customer Verified Customer

Report | Print

Bueno atento y muy rápido para hacer los mantenimientos a los carros , muy amplio el espacio a los carros , muy amplio el espacio More

by ruben001109 Verified Customer Verified Customer

Report | Print