Steffy Hernandez
Steffy Hernandez at Big Star Hyundai

Steffy Hernandez | Page 10

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.3
149 Reviews
4.3

149 Reviews

Write a Review

Dealership Experience

5 yrs, 6 mos

Industry Experience

3 yrs, 10 mos

149 Reviews of Steffy Hernandez

September 01, 2024

Dealership Rating
Employee Rating

Service appeared to be thorough. I appreciate the video transcript of all that was done and needed to be done to the car. More

by charmellew98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzBilly zzWilliams

Sep 02, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 01, 2024

Dealership Rating
Employee Rating

I like coming to get my car serviced at big star, everyone is always very nice and helpful, and my car is very well taken care of. More

by PAULA.DORSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 28, 2024

Dealership Rating
Employee Rating

Bryan is the best service advisor always friendly takes care of all my needs. Thank you More

by AYMEE_YODER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Aug 28, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

August 25, 2024

Dealership Rating
Employee Rating

I would like to express my gratitude for such a great service. Technicians and service department went out of their way to keep my car safe and running as normal as possible. Thanks for your service. More

by jtsikis7061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 17, 2024

Dealership Rating
Employee Rating

Very helpful when I stopped by without appt. tested my car & did not find anything wrong. Advised me to come back if noise persists. More

by MAUREEN.MALONEY
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Aug 19, 2024

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 13, 2024

Dealership Rating
Employee Rating

Stefanie was very helpful in giving us a great salesman and great service. Brandon is a great salesman and worked with us on getting our truck. Sterling was another great person in helping us get out truck More

by petrinakitchens1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Sandoval, zzSterling zzWhitely, Brandon Sandoval.

Aug 13, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 13, 2024

Dealership Rating
Employee Rating

Service team is very fast and efficient, with feedback and follow up around and urgency around customer time. More

by katurap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Aug 13, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 09, 2024

Dealership Rating
Employee Rating

Every time I go in they treat me really well and if I need a ride back to Galveston they give me an Uber or rideshare and come back and pick me up when my vehicle is ready. Supreme service More

by sierrajstephen77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Aug 12, 2024

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 08, 2024

Dealership Rating
Employee Rating

I recently had my car serviced at Big Star Hyundai and I couldn’t be more impressed. From the moment I arrived, I was greeted with professionalism and a warm welcome. The service team was knowledgeable and More

by DELANIE485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams, Bryan

Aug 08, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

August 03, 2024

Dealership Rating
Employee Rating

I went in to have my horn looked at. They fixed the problem and got me on my way in the time they said. More

by nana.schlemmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Aug 05, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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