Steffy Hernandez | Page 11

A lot better then the one in Baytown everyone was very nice everyone from the first person until I talked to billy nice everyone from the first person until I talked to billy More

by atid4916 Verified Customer Verified Customer

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Francisco was a kind, patient, very helpful advisor, definitely will come back just because of him, also great team in the back room! Got me in and out in less than 1hr. definitely will come back just because of him, also great team in the back room! Got me in and out in less than 1hr. More

by REYBARRAZA409 Verified Customer Verified Customer

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Muchas gracias por el servicio q me otorgaron excelente de antemano gracias espero que en un futuro regresar por su excelente trabajo de antemano gracias espero que en un futuro regresar por su excelente trabajo More

by alexarrambide1616 Verified Customer Verified Customer

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The guys at the service department for the most part were great. They understood my frustration and after weeks of waiting for the part they finally decided to think outside the box and call other locations great. They understood my frustration and after weeks of waiting for the part they finally decided to think outside the box and call other locations to find a part for my vehicle. I only wish they had better communication, they didnt inform me my car had hail damage until the day I picked up my vehicle. More

by ALESHIREV Verified Customer Verified Customer

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Great service, helpful explanation of problems. Got the car back clean and everything fixed up Got the car back clean and everything fixed up More

by MEAGANCONNER94 Verified Customer Verified Customer

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They give you an free uber ride if no one will pick you up and picking up the vehicle. up and picking up the vehicle. More

by Pajenagoj19 Verified Customer Verified Customer

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They will force you to sign and tell you that you will owe less and then the finance people will make you sign fast to not ask questions owe less and then the finance people will make you sign fast to not ask questions More

by Frank Verified Customer Verified Customer

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My vehicle has been there since May 9, 2024. Customer service is awful. I haven't received any calls as far as the status of my vehicle. I have no idea what's going on because no one will return Customer service is awful. I haven't received any calls as far as the status of my vehicle. I have no idea what's going on because no one will return my phone calls. No ever Mr. Young! They have said I will take their loaner car out of the state. They have tried to get me to pick my car up without finishing the repairs. To bring it back when it's convenient for me. I just want my car repaired and they will never see me again. I've had to escalate this to Hyundai corporation. The management at this dealership need to be replaced with people that care about it's customers. More

by broadwaycare Verified Customer Verified Customer

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Shady dealership gave my car back with 2 miles when it had a full tank had a full tank More

by k.r.nixon3 Verified Customer Verified Customer

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Big Star is a wonderful place to be and they are very kind and professional kind and professional More

by JAVEJAKO1618 Verified Customer Verified Customer

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