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Steffy Hernandez

Overview Reviews (149)

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Steffy Hernandez

Steffy Hernandez | Page 9

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.3

149 Reviews

4.3

149 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (149)

Dealership Experience

5 yrs, 6 mos

Industry Experience

3 yrs, 10 mos

149 Reviews of Steffy Hernandez

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September 30, 2024

Dealership Rating

Employee Rating

I am very pleased with the quality and performance of the service at Big Star. service at Big Star. More

by SAKUSA456

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 03, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

September 18, 2024

Dealership Rating

Employee Rating

Did not address all issues with what vehicle was originally brought in for, excuses made. originally brought in for, excuses made. More

by tysonwlkr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Sep 18, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better understand and address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

September 16, 2024

Dealership Rating

Employee Rating

Check engine light was on for 2 weeks before bringing to Big Star,once in your possession the light did not come on and I did not want to pay $199 diagnostic fee. Big Star,once in your possession the light did not come on and I did not want to pay $199 diagnostic fee. More

by TOYSINC3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 17, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

September 14, 2024

Dealership Rating

Employee Rating

The service team at Big Star Hyundai were very nice and professional. I was very happy and impressed with the service I received. professional. I was very happy and impressed with the service I received. More

by barbyharper0196

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Sep 16, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 11, 2024

Dealership Rating

Employee Rating

It was a very nice experience ,staff was wonderful, professional and courteous. you guys did great!! professional and courteous. you guys did great!! More

by MIKEYV372000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Sep 12, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

September 11, 2024

Dealership Rating

Employee Rating

Steffi Hernandez was great! ! The person I had an appointment with was not there. There was only 2 people for service and they were doing the best they could with the line that w ! The person I had an appointment with was not there. There was only 2 people for service and they were doing the best they could with the line that was forming. As soon as I walked in I was helped but it was not the "service side" and was told I would have to wait on the other side of the room but he had time enough to talk to someone on the phone about how much a part would cost for his own personal vehicle. I get there might be a shortage of employees but why does that mean that customer service has to suffer. There was was 4 of us standing in line waiting for service. Why did he not take the time to sign someone in if his "side" wasn't busy? More

by KAQUINN228

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Sep 12, 2024 -

Big Star Hyundai responded

Thank you for your review.We apologize for the wait, it sounds like it was avoidable. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

September 08, 2024

Dealership Rating

Employee Rating

I always had a good experience everytime I am dropping off my car for maintenance. Hyundai customer service was excellent 👍 off my car for maintenance. Hyundai customer service was excellent 👍 More

by erickcomplains

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 08, 2024

Dealership Rating

Employee Rating

The service staff was very helpful with getting all the issues with my vehicle fixed, and the environment was very clean. issues with my vehicle fixed, and the environment was very clean. More

by jdallen1990

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Adams

Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 07, 2024

Dealership Rating

Employee Rating

Very helpful, appreciate the individual taking care of my issues. Service was performed quickly and will be back. Thanks my issues. Service was performed quickly and will be back. Thanks More

by leonlynda

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 07, 2024

Dealership Rating

Employee Rating

Great service, fast in and out. I was told what to do to keep my vehicle in tip-top shape. I was told what to do to keep my vehicle in tip-top shape. More

by Lorettagarcia50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!