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Steffy Hernandez
Steffy Hernandez at Big Star Hyundai
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Steffy Hernandez

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.5
137 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

2 yrs, 1 mo

4.5

137 Reviews

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137 Reviews of Steffy Hernandez

February 11, 2025

Dealership Rating
Employee Rating

Extremely frustrating process, staff seemed rude and were impossible to get information from regarding my car. More

by Boosted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 13, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for what you have described as your experience with us. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

February 01, 2025

Dealership Rating
Employee Rating

The staff is very friendly and professional. They are always telling me what is going on with my car. More

by A.ACOSTA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

Dealership Rating
Employee Rating

My Palisade has been in service too much and I want to sell it back More

by JLPQUINN
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Malave

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Jan 31, 2025

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 31, 2025

Dealership Rating
Employee Rating

Professional from emphasis on safety to importance on listening to the customer.. even if all I have is a question, my comments matter. More

by JUDOPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Bryan Malave, Paul Davila, Jessica Harber , zzLeanna zzKerr

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Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 29, 2025

Dealership Rating
Employee Rating

Wonderful prompt service, questions answered, Steffy is helpful and willing to help when car service is needed. She is friendly and knowledgeable about my car's operation. More

by SALEX9456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 30, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

Dealership Rating
Employee Rating

This dealership is always been nice and kind to me treating me with respect and understanding. I thank you guys for all that you do.. More

by ninaw09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Bryan Malave, Paul Davila, Jessica Harber

Report | Print
Jan 27, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

Dealership Rating
Employee Rating

The service is really good and staff are very accommodating. I really did not make a mistake in going to this dealership to purchase my car because they give a good service. More

by Womanoffaith711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

Dealership Rating
Employee Rating

Completed most of the work. Had my car all day and did not run the diagnostic test they said they were going to do. Wanted to keep car over night and did not have a loaner car s More

by Hookemhornsrv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 27, 2025

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 26, 2025

Dealership Rating
Employee Rating

Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. More

by B269589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa

Report | Print
Jan 27, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 26, 2025

Dealership Rating
Employee Rating

Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. More

by B269589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa

Report | Print
Jan 27, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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