Steffy Hernandez

I came for an Oil Change, and a Tire Rotation. It all went very well! It all went very well! More

by MS.ROBERSON39 Verified Customer Verified Customer

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Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. The service advisors are really friendly. Will continue to use this dealership in the future. More

by B269589 Verified Customer Verified Customer

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I went for an Oil Change and a Tire Rotation. They did a great job! They did a great job! More

by MS.ROBERSON39 Verified Customer Verified Customer

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Good job everyone. Everything works now. See you guys soon but hopefully not too soon Everything works now. See you guys soon but hopefully not too soon More

by ARAUJOGMARIA Verified Customer Verified Customer

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The dealership is ok. I normally don’t have any issues when I come here. I normally don’t have any issues when I come here. More

by Nakisha Verified Customer Verified Customer

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i had multiple issues with my new car since day 1. i wouldn’t recommend this dealership to the devil. scammers & will try to charge you for everything even when you have warranty/extended warranty. th i wouldn’t recommend this dealership to the devil. scammers & will try to charge you for everything even when you have warranty/extended warranty. they claimed my warranty ran out when my warranty is 100K miles. they couldn’t resolve my issues & tried to charge me for other problems i didn’t even mention. they gave me back my car with a new broken piece at the bottom, & a huge scratch that wasn’t there before i turned my car in. also the interest on the car is so high that i still owe $30K on a car that’s only worth $13K. putting me in an upside down situation. warranty dept & finance dept are no help. they do not care about their consumers, only the money they can take from you. they had the opportunity to do right by me but denied all accountability, responsibility & help. juan is a great employee, so is Bryan, Madison & Kaleb. but this is a horrible company. i wouldn’t recommend Big Star Hyundai to my enemies. i absolutely hate this company. they are for sure the absolute worst dealership i’ve ever dealt with. More

by Jasmine Verified Customer Verified Customer

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Terrible experience, people that work in customer facing roles should actually like talking to customers. When you come to get your car serviced the odds are you are going to pay, typically a lot. The ser roles should actually like talking to customers. When you come to get your car serviced the odds are you are going to pay, typically a lot. The service tech should greet customers with a smile, act like they want to hep the customer, and above all be empathetic. Our tech looked like she hated being there, no smile, my wife and I said good morning, no good morning back and then proceeded to go about her job like a robot. We ended up taking our service to Sterling McAll Hyundai. The tech that helped us should be given a medal in customer service skill and Big Star should ask him to come do a training or their team. When we initially dropped the care off for assessment we received one phone call with an update the same day, we then attempted to use the text message system and call, leaving voicemails, and no one replied to us for 3 days. The excuse given was that she was off and the other gentleman we called was also off. No apology, no thinking that is a bad experience for customers, that they should be able to have some contact them about a vehicle repair. I good go on, but you get the gist. More

by GFBUTLER Verified Customer Verified Customer

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Big Star Hyundai always offers a great customer service . They always keep me on the loop on everything they do to my truck They always keep me on the loop on everything they do to my truck More

by jennygarcia901 Verified Customer Verified Customer

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Steffy is very good about promptly getting back to the customer! Very friendly and professional! customer! Very friendly and professional! More

by Kerry Verified Customer Verified Customer

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Big Star Hyundai has a Great service department, ask for Paul, he will get you in and out quickly. Paul, he will get you in and out quickly. More

by WISHART.DAVID Verified Customer Verified Customer

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