Stefano Vigil

Buyers beware! I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible fo I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible for getting my children and I around town does not reliably start. I called service on May 17th and their soonest appointment is June 6th. My car finally stopped working a few days shy of the appointment and was towed to the shop. The shop refuses to look at it until the appointment day and has advised that I need to pay nearly $300 for them to look at it. I thought I would be safe spending the extra money to purchase a certified pre owned vehicle through what I thought to be a reputable dealer. Unfortunately Hyundais pre owned program is not what you would think. Having a certified pre-owned does not ensure that your vehicle will be looked at in a timely manner. The fact that they are asking for money upfront is appalling. My vehicle has been properly maintained, it’s sad to see such an expensive paper weight in my driveway. I would not recommend Hyundai or Rick Case dealerships to anyone. They only want your money and DO NOT stand behind their product. I had heard that Hyundai had come a long way but sadly that does not seem to be the case. Beware of spending your money with Rick Case Hyundai. The customer service ends the moment you drive off of their lot. 7 months later got to replace the battery. More

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Stephano was GREAT! He explained everything without room for confusion which is sooo important when making any kind of purchase so big like a new vehicle. He even spent He explained everything without room for confusion which is sooo important when making any kind of purchase so big like a new vehicle. He even spent time after we signed the deal explaining each and every detail of the car. Amazing guy! More

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Only reason we purchased a car from this location and this brand was because of Stefano! He speak English and Spanish perfectly which definitely helped a lot! If you go around to this location please a this brand was because of Stefano! He speak English and Spanish perfectly which definitely helped a lot! If you go around to this location please ask for him! He knows the cars he sales! Great to have sales person who don’t mine making the effort to get the job done! He was genuinely a nice person to work with! More

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Stefano was great and got me a lower payment on my new vehicle I leased from Rick Case. Stop by and see Stefano! vehicle I leased from Rick Case. Stop by and see Stefano! More

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Tony, service advisor, handled my situation professionally employees are very professional I have been using the dealership since 2018 and I will continue to do so. professionally employees are very professional I have been using the dealership since 2018 and I will continue to do so. More

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I sat for 3 hours for nothing. They did not fix my problem. Stefano Virgil is lazy. They did not fix my problem. Stefano Virgil is lazy. More

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Excellent, friendly and quick service. Car was serviced in under 2 hours. Clean waiting areas. Car was serviced in under 2 hours. Clean waiting areas. More

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Excellent service, set up to take care of customers. I am a satisfied customer at my yearly maintenance checkup. I am a satisfied customer at my yearly maintenance checkup. More

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Bad services I am not happy with services department I will never buy a car there will never buy a car there More

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Stefano Vigil is the worst advisor at this dealer. He has poor customer service skills. He failed to update me about my car status and return my calls. He told me when I dropped my car off that it wo He has poor customer service skills. He failed to update me about my car status and return my calls. He told me when I dropped my car off that it would have to stay for the following day, which did not happen because I had to miss work on the day my car was supposed to be ready. Given that he knew about my transportation trouble, he should have called or texted me so that I could make arrangements. Because of that experience, I will not bring my car to this dealer for any future services or purchase a new car with them. I drove from Hollywood to this dealership only because my buying experience was great, and my first oil change advisor was excellent. However, this trip will be my last trip there. Unfortunately, communication was not one of his skills. More

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