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Tom Owen
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107 Reviews
107 Reviews
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107 Reviews of Tom Owen
June 08, 2024
Buyers beware! I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible fo I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible for getting my children and I around town does not reliably start. I called service on May 17th and their soonest appointment is June 6th. My car finally stopped working a few days shy of the appointment and was towed to the shop. The shop refuses to look at it until the appointment day and has advised that I need to pay nearly $300 for them to look at it. I thought I would be safe spending the extra money to purchase a certified pre owned vehicle through what I thought to be a reputable dealer. Unfortunately Hyundais pre owned program is not what you would think. Having a certified pre-owned does not ensure that your vehicle will be looked at in a timely manner. The fact that they are asking for money upfront is appalling. My vehicle has been properly maintained, it’s sad to see such an expensive paper weight in my driveway. I would not recommend Hyundai or Rick Case dealerships to anyone. They only want your money and DO NOT stand behind their product. I had heard that Hyundai had come a long way but sadly that does not seem to be the case. Beware of spending your money with Rick Case Hyundai. The customer service ends the moment you drive off of their lot. 7 months later got to replace the battery. More
by Sidhthfhw
Other Employees Tagged: Colin Lord, Ernest Bynes, Stefano Vigil, Jonathan Marroquin, Jose Tavarez, Jorge Villegas, Claude Toussaint, Al Izzo, Autumn Mensick
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May 17, 2024
Incompetence or crooked? You be the judge… Brought my care in for service at Rick Case Hyundai. I was advised that I have a nail in a tire and needed two new tires. I p You be the judge… Brought my care in for service at Rick Case Hyundai. I was advised that I have a nail in a tire and needed two new tires. I purchased two new tires. However they replaced the wrong tires. I left the car dealership with a nail still in my tire, and the other worn tire on my car that was to be replaced was put back on. I know for a fact that they replaced the wrong tires because 1) one tire still had a nail in it; and 2) because I purchased a new tire 15k miles ago, which is by far the newest tire on the car and they destroyed that one. They claim they did the right thing through video evidence in the shop however, after searching complaints on them this seems to be a common tactic at Rick Case. As the video evidence does not show anything but the guy changing the wrong tires on the car. The service Manager lied to me saying they would replace my tires at no cost. More
by Cory
Other Employees Tagged: Ismael Crespo
May 07, 2024
Service staff seems to be overwhelmed. They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to addr They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to address the issues. Once we arrived to get the car they said was ready, we then waited 20 minutes for them to bring it up. Not the service level advertised to use when we bought. More
by KonaBaby
December 17, 2023
I have had a wonderful experience with the service at Rick Case most times especially since Tom Owen is my service advisor. I will always recommend this dealership. Rick Case most times especially since Tom Owen is my service advisor. I will always recommend this dealership. More
by Brucepalmer11
June 17, 2023
Worse experience ever. No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied More
by sjmcpd2020
Other Employees Tagged: Al Izzo
July 30, 2022
They need to get their act together when it comes to maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go back for the same issue. Service used to be good but maybe as you go in more often and they have to charge it to the extended warranty, they get more reluctant to offer good service. Who knows. One star. More
by Gaius Baltar
Other Employees Tagged: Ernest Bynes
