Simon Tickett

I picked up my 5th Lexus yesterday, dating all the way back to an LS400 in 1993. A lot has changed since then. The cars are still solid and luxurious, and of the highest quality, but now are far more tech back to an LS400 in 1993. A lot has changed since then. The cars are still solid and luxurious, and of the highest quality, but now are far more technologically advanced. The most interesting aspect of my 33 year ongoing Lexus “adventure” has been the difference in dealers I have encountered all over the U.S. Although they all had really nice facilities, the personnel were not consistently exceptional (as one should expect from a luxury brand). This last purchase, the second of two-in-a-row from the same dealer, was terrific just as was the first. My salesman both times was Johnny Millaway. The sales manager both times was Simon Pickett. The dealership - Lexus of Wesley Chapel. The first car was a 2023 LS500H. The new car is a 2025 RX450H+. I’ve never been to a nicer car store, or met a nicer bunch of people. And that includes the service and parts departments too. Give them a try. They have my strongest recommendation. In summary…....great cars, a superb showroom, a beautiful waiting area (complete with a staffed full-service boutique style snack bar and a “silence” room), knowledgeable service writers (Bobby and Christian), a well stocked parts department (Julian), excellent service technicians (Joel), an honest management team (GM Randy Newbold ET AL), and well trained sales personnel that know their products (Johnny and Gabby). I believe Wesley Chapel Lexus is the best overall dealership, of any brand or type, I have ever dealt with in my 60 adult years of buying cars. More

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I would like to express my greatest gratitude to all the staff of Lexus of Wesley Chapel. I would also like to thank Mr. Franceoa Soliman for his dedication, correspondence, personality, and his constant ho staff of Lexus of Wesley Chapel. I would also like to thank Mr. Franceoa Soliman for his dedication, correspondence, personality, and his constant hospitality. I went to the showroom with a dream car and he helped me make it true. I was amazed of how smooth the process went. He and his colleagues made me feel so special. I would like to say the there is no other Lexus dealer In the world like Lexus of Wesley Chapel and I have been a Lexus driver all my life around the world. 2024 is my third Lexus from Lexus of Wesley chapel and if I ever think of buying another, its going to be from them as well. One of the best things that loyal is the lifetime warranty. I have visited many dealers and other Lexus showrooms, (Lexus of Wesley Chapel) wins. On e again, Thank you Mr. Franceoa Soliman, Thank you Lexus of Wesley Chapel 💙 More

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Not sure how I ended up meeting Randy, the GM, but he acted like he was my salesman all through the process last month! Yes, he assigned Karina, fantastic sales rep, to me, but he stayed in the loop all acted like he was my salesman all through the process last month! Yes, he assigned Karina, fantastic sales rep, to me, but he stayed in the loop all the way through, and both of them along with the entire team did a fantastic job of answering questions, and explaining everything from start to finish. I don’t want my vehicle to go in for service, LOL, but I’m actually excited about service at Lexus of Wesley Chapel! More

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Our experience at Lexus of Weekly Chapel was amazing! Claudia Cohn took great care of us. She spent quality time with my family to ensure we find the right car for my daughter at the right price. I'v Claudia Cohn took great care of us. She spent quality time with my family to ensure we find the right car for my daughter at the right price. I've bought 3 vehicles from her, and highly recommend her to all my friends! More

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Claudia, Simon, and Charles were all great. Claudia is super knowledgeable and friendly. They made buying my first Lexus a breeze! Claudia is super knowledgeable and friendly. They made buying my first Lexus a breeze! More

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I would give Tim Smith 10 stars if I could! He was amazing! I drove over an hour to deal with him. I made the right decision. He made the process seamless. Thank you Tim Smith and lexus of Wesl He was amazing! I drove over an hour to deal with him. I made the right decision. He made the process seamless. Thank you Tim Smith and lexus of Wesley Chapel for making my deal happen! More

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Yesterday we without a doubt had the worst car buying experience we’ve ever lived through. For measure this is our 3rd Lexus, but first time buying from Lexus of Wesley Chapel. We’ve owned a slew of “lux experience we’ve ever lived through. For measure this is our 3rd Lexus, but first time buying from Lexus of Wesley Chapel. We’ve owned a slew of “luxury” branded vehicles all purchased from their respective dealerships. So as we’ve come to expect of these environments Lexus of Wesley chapel checked all the boxes in terms of the facility being impeccable and put together. Concierge ready and available upon entering and salesmen eager to sell. Even the finance manager was a dream. But once we asked about some non transparent price changes after having agreed on a deal and moved forward the new car sales director Simon openly began yelling at us in the middle of the dealership. My wife had to intervene and ask him to calm down to which he did not and he stormed away neither finishing his conversation with us nor apologizing. Had we not been so advanced on the purchase we would’ve just walked out. We had already spent the time there on the phone to insure the vehicle and were on our way to the finance office. Had they not had the exact vehicle, color combination and trim we were looking for we would have left and gone to Tampa or Orlando. We signed the documents and moved on. Reflecting on it today it was a miserable and embarrassing experience all which could have gone 5 star perfect, but after being yelled at like a child buy a grown man, i wish we would have just moved on to another dealership. But now i have the car and quite the story to tell. The Lexus product is amazing and worth every penny with that said do yourself a favor and go to another Lexus dealership and avoid this one at all costs. Completely dissatisfied when the Lexus survey comes in… More

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Lexus cars are beautiful, but the customer service is far beyond anything else you’ll experience. Thank you, Daniel, for your exceptional dedication and expertise. I highly recommend Daniel and the Lexus of beyond anything else you’ll experience. Thank you, Daniel, for your exceptional dedication and expertise. I highly recommend Daniel and the Lexus of Wesley Chapel team to anyone searching for a great car-buying experience! I promise you will not be disappointed! More

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Professional and qualified personnel-sales and service. Work hard to satisfy customers needs. Very satisfied with product and dealer organization. Work hard to satisfy customers needs. Very satisfied with product and dealer organization. More

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Simply classy and very loyalty friendly. I only do business with Lexus WC! Claudia listened and delivered what I truly wanted. Will always keep going back! I only do business with Lexus WC! Claudia listened and delivered what I truly wanted. Will always keep going back! More

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