Shiva Lawton
Shiva Lawton at Scott Honda of West Chester

Shiva Lawton | Page 4

Honda Service Advisor

Scott Honda of West Chester

706 Autopark Blvd
West Chester, PA 19382

5.0
64 Reviews
5.0

64 Reviews

Write a Review

64 Reviews of Shiva Lawton

November 08, 2022

Dealership Rating
Employee Rating

My service advisor Shiva S at Scott Honda in West Chester was amazing. She took such good care of all my car issues I couldn’t be happier. Constantly keeping me informed of everything that was going on. She More

by Marydudley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2022

Scott Honda of West Chester responded

Thank you, Mary, for choosing Scott Honda. It's our goal to earn your trust, so we can continue to help you keep your vehicle running smoothly. We're glad to hear Shiva's 5-star care and attention made your visit a success! We appreciate you.

October 25, 2022

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This dealership is awesome- very committed and professional to get you the best service you can possibly get. Shiva was exceptionally knowledgeable and gifted in her communication style, told me t More

by Mohit M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2022

Scott Honda of West Chester responded

Mohit, it's awesome to learn the details that made your Scott Honda experience great. We're so glad you noticed our team's commitment to providing the best 5-star service around. Thank you for being our guest, and sharing your thoughtful feedback!

September 29, 2022

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Scott Honda in West Chester, Pa is a wonderful dealership!! I reccomend them to anyone!! Their service department is on the ball!! Shiva was so knowledgeable and helpful!!!! She is a great asse More

by Kathy M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2022

Scott Honda of West Chester responded

Hi Kathy, thanks for sharing your compliments for our team! We appreciate your 5-star recommendation. And it's awesome to learn Shiva made your service visit a smooth-sailing success, earning your total satisfaction. We'll be sure to celebrate her hard work :)

September 21, 2022

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Shiva in service was helpful and explained the whole process. Waiting accommodations were very pleasant and I was in and out in a timely manner! More

by DYLAN.FEWELL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 23, 2022

Scott Honda of West Chester responded

Thanks for being our guest, Dylan! We're happy to learn Shiva and our team got you back on the road quickly and safely, earning your 5-star satisfaction. We appreciate your feedback!

September 07, 2022

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Very clearly set expectations for what was needed, what the cost would be and how long it would take. More

by Horhayfish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2022

Scott Honda of West Chester responded

At Scott Honda, we're committed to honesty and integrity— for sure, our team understands the importance of setting expectations. Thank you for sharing your affirming feedback. We appreciate you!

August 02, 2022

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Employee Rating

Shiva was my express service advisor. She was very friendly, professional and efficient. Highly recommend her. More

by Gregory Linkowski,MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Harlan Hanson

Aug 08, 2022

Scott Honda of West Chester responded

Your 5-star compliments mean the world to us, Gregory. Thank you for giving us the opportunity to earn them. For sure, our team is committed to our promise of reliable service with a smile :)

July 26, 2022

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Employee Rating

Service techs always very helpful. Convenient and fast express service and all options are reviewed prior to work being done. More

by Bnithadj
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zachary Bruno, Hiep Luong

Aug 01, 2022

Scott Honda of West Chester responded

Quick, easy, and convenient service— that's our promise! We're glad to learn our team delivered, earning your total satisfaction. Thanks for sharing your feedback!

July 23, 2022

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Employee Rating

Everyone in service dept is extremely friendly and helpful when I come in for service More

by Cpconstable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wm. Mark Dennis

Jul 25, 2022

Scott Honda of West Chester responded

We're so glad our friendly team could earn your total, 5-star satisfaction! Thanks for being our guest :)

July 20, 2022

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Everyone at Scott Honda is courteous and knowledgeable, and they move you through the express service in a timely manner - with a smile and a free car wash! More

by Lisa99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 25, 2022

Scott Honda of West Chester responded

Service with a smile is the Scott Honda promise— because 5-star customer care is what you deserve as our guest. Thanks for visiting, Lisa. We're so grateful for your feedback :)

July 14, 2022

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Employee Rating

They are Always very helpful. If you. All they take the time to answer your question. More

by quiltjdk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2022

quiltjdk responded

Shiva was the most efficient technician I have come across at Scott. She was knowledgeable and very pleasant, answered all my questions. So glad to see so many more women working there. I was also very pleased with the amount of time it took, best ever!

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