Sherrill Smith
Sherrill Smith at Banister Ford of Marlow Heights
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Sherrill Smith

Sales Consultant

Banister Ford of Marlow Heights

5000 Auth Rd.
Marlow Heights, MD 20746

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3.9
40 Reviews
3.9

40 Reviews

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40 Reviews of Sherrill Smith

October 28, 2024

Dealership Rating
Employee Rating

Employees were very professional and courteous,waiting room and bathrooms were clean and comfortable,and thank you for the Complementary carwash,an extra Bonus More

by brenda.barbour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 17, 2024

Dealership Rating
Employee Rating

The experience was great. Still waiting for the Service Center to schedule repair of carpet in vehicle. More

by bjcshu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 06, 2024

Dealership Rating
Employee Rating

Excellent customer service and will refer friends and family to purchase a car. Thanks again. More

by STEPHBARNES627
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 25, 2024

Dealership Rating
Employee Rating

Cherelle could not answer that one basic question that we had such as questions pertaining to the warranty or maintenance of the vehicle we were getting ready to purchase every time we asked her a basic ques More

by Venusmccary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

August 01, 2023

Dealership Rating
Employee Rating

There was a slight problem but Ms. Craft step in and resolved it. Thank you Ms. craft More

by KEELSHERMAN9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 11, 2023

Banister Ford of Marlow Heights responded

We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 11, 2023

Dealership Rating
Employee Rating

The help I received at this dealership was exceptional. Every sales associate and the general sales manager Ms.Shankar Craft was phenomenal, amazing energy, very patient, and super respectful. Will be comi More

by aneesa.reeves
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 13, 2023

Banister Ford of Marlow Heights responded

Thank you Aneesa! We are happy to know that you had a pleasant customer experience! Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

June 10, 2023

Dealership Rating
Employee Rating

The customer service here is superb! Get your vehicle here and get here fast. You will not be disappointed! More

by Tilysha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shanise Craft, Chin Anasoh

Jun 13, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We appreciate your 5-star rating! Thank you for choosing The New Banister Ford of Marlow Heights!

June 08, 2023

Dealership Rating
Employee Rating

Bought my last three cars from Ford Matlow Heights and was not happy with final purchase More

by MJNJYG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Shanise Craft

Jun 09, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, we are sad to hear that you did not have a good experience. We would like to know & hear about your experience directly from you. At your earliest convenience please reach out to our management at 7579165229. Thank You!

May 05, 2023

Dealership Rating
Employee Rating

Customer service needs improvement, more knowledgeable sales staff personnel who does better job at inspection More

by jhcole442
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

April 20, 2023

Dealership Rating
Employee Rating

Great experience except service after the sale - used car manager is a total fail. Poorly informed and failed to even try to understand my concern. Lost any future business or referrals. More

by djcase92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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