Shelton Thacker

This is the second time I purchased a used car from this dealership and I have to say I didnt appreciate the many managers that tried to have me give money on a down payment and a higher monthly payment aft dealership and I have to say I didnt appreciate the many managers that tried to have me give money on a down payment and a higher monthly payment after I explained my absolute bottom line. I traded a car in to purchase this other car you had for sale. They finally agreed to my payment that I knew could work for me being that I live on disability. When it came time to complete the final paper work in financing, I noticed a signature requirement on a document that was a "Premium Protect Plus" Plan for $999. I told the finance employee that I didnt want this and he said its already included, I felt pressured and rushed to sign as if there was no recourse. How could it be included if I didnt agree to it? I would appreciate a refund check for the $999 to resolve this matter. With the trade in and purchase with my first buying experience, I was given two free oil changes of which I only used one, because I traded that car back in for the one I have now. Looking through the papers, I noticed that I didnt receive any paper that would indicate complimentary oil changes. Why is that? I recieve emails telling me Im part of the "Kia of Port Charlotte" family. From my experience it doesnt feel like"Family" (Just so you know, one of my family members has purchased a new car and uses the service dept.) I did give my initial sales person five stars because he was kind and pleasent to work with. Laura Robb More

by titanium53 Verified Customer Verified Customer

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One star is one too many. If you check social media every comment is negative with not even one positive. They act like they are doing you a favor. If you do decide to buy one If you check social media every comment is negative with not even one positive. They act like they are doing you a favor. If you do decide to buy one from them be very carefull with bait and switch on prices. When you get to finance you do not get to sign papers but a video screen lying flat on the desk and good luck trying to read every little item especially the hidden costs they sneak in, they give you a thumb drive so when you get home and look you will see all the hidden costs, loan % etc but it will be too late to correct this as they already got you. So good luck and don't just walk away but run away. How do I know I bought from them previously. When Billy owned it they cared, Morgan Auto Group you are just a number. More

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The service agent did not come out to greet me at the car. I sat in the car for a few minutes before thinking “maybe that’s not how it’s done here at Kia”. My wait was 4 hours for unscheduled rotors to b car. I sat in the car for a few minutes before thinking “maybe that’s not how it’s done here at Kia”. My wait was 4 hours for unscheduled rotors to be resurfaced. This car was purchased 2 days ago and only has 5000 miles but still needed these rotors replaced. The service agents were pleasant. The mechanic Lucas did an outstanding job and worked quickly!! I love the service window where we can watch what’s being done! Another shout out to my sales agent Shelton. He checked on me multiple times, asking if he can do anything or get me anything. He’s been great!!! Give that guy a raise! More

by sandbar14 Verified Customer Verified Customer

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