Shellie Kull | Page 15

For an Audi dealership, there were a lot of additional costs put into our purchase agreement that I would not expect to be there. For example, Permaplate, is a coating put on at the dealership. It was an costs put into our purchase agreement that I would not expect to be there. For example, Permaplate, is a coating put on at the dealership. It was an additional $1,300.00 added on to our purchase for a treatment of questionable value. I did not want it and the sales manager refused to remove it. My trade in was giving a ridiculous black book trade in value that was not even close to where we ended up. Why waste my time? Profit, that is why. I should have left, but the vehicle was what we wanted almost exactly and the dealership is close to our residence. I would expect these type of nonsense charges out of a used car place in Miami, not an official Audi dealership. More

by hawkpilot6060 Verified Customer Verified Customer

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Andy was very helpful in prioritizing repair/ maintenance issues. Also staff provided trade in estimate in timely fashion. He’s a keeper ! issues. Also staff provided trade in estimate in timely fashion. He’s a keeper ! More

by Bruce Verified Customer Verified Customer

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I wanted to like this dealership and will admit there are a couple of good people I met in the process. The big disappointment was in the sale process where they lost credibility with me. First, they attem a couple of good people I met in the process. The big disappointment was in the sale process where they lost credibility with me. First, they attempted to add excess of $2000 onto the sale price, presented at the time of closing, for work done on the vehicle, even though a lower price was already listed on line. Ready to back out of the deal until they backed off this position. But credibility is now in question. Second, In looking into financing, I asked them to present options and I would look at options with my bank relationships as well. At 6:30 pm, got a call saying the found an interest rate at 7.9%. I advised them I work with the same bank and felt I could get a lower interest rate. They then advised me if I found my own financing, they would assess me an additional $1,000. Again, another hit to credibility and I was prepared to walk. They then went back to the bank, at my urging and came back with a significant lower rate. Great right? No, the misrepresented the interest rate, which I learned at time of closing. I was at my wits end and thought it was time to get up and walk away. Too many questionable issues. Yes, it did end up buying the car for three reasons: 1. Shelley in finance was amazing. She helped sort through the descrepencies and got the right people involved to solve the problems. She would get 10 stars from me and was a great problem solver. 2. They did lower the price of the vehicle to compensate for things which I appreciated. 3. It was a beautiful car. There were other issues along the way but the experience was not pleasant and I felt like they were using every stunt imaginable to get as much money as they can. I left with having Little faith in this dealer with exception of their finance person. Wish it could have been better. More

by randykkoch Verified Customer Verified Customer

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Very efficient and pleasant appealing. The salespeople very helpful. The financial Gal Shelly very helpful. The salespeople very helpful. The financial Gal Shelly very helpful. More

by Fblenman Verified Customer Verified Customer

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Salesman was very attentive to our needs. Quick and easy. The Business Manager was fantastic and a real pleasure to deal with. L.D. 😂 Quick and easy. The Business Manager was fantastic and a real pleasure to deal with. L.D. 😂 More

by LuckyJeff1 Verified Customer Verified Customer

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Audi Stuart always makes me feel appreciated. The cafe is well stock with fresh pastries and delicious coffee The cafe is well stock with fresh pastries and delicious coffee More

by Billd561 Verified Customer Verified Customer

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Excellent service and sales. Time to take a test drive , answer all questions, compare vehicles on the lot and then work through finance and finalize sale was donon less than fou Time to take a test drive , answer all questions, compare vehicles on the lot and then work through finance and finalize sale was donon less than four hors. Couldn’t ask for more! More

by dmiavez Verified Customer Verified Customer

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I have always had a good experience at this Audi and everyone that I have talked to from sales, parts, and even mangers have all been extremely welcoming and nice. Elijah and Daniella were great during everyone that I have talked to from sales, parts, and even mangers have all been extremely welcoming and nice. Elijah and Daniella were great during my last visit there. They made sure that I was taken care of and explained everything. I have been to other Audi dealerships, as well as just other sales places before and the reason why I chose the Stuart location is because they always take care of me and have never disappointed me. I was very sad to sell my car but they gave me the time I needed as well as the reassurance that they wanted my car not just my business. More

by Danimgroner Verified Customer Verified Customer

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The Sales Rep Kyle Bradley was great. He kept me updated with the vehicle I was looking into and texted me updates. His manager was professional. A good team at Audi Stuart. Kyle keeps He kept me updated with the vehicle I was looking into and texted me updates. His manager was professional. A good team at Audi Stuart. Kyle keeps in contact with his customers. More

by shadrach Verified Customer Verified Customer

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This was the most pleasurable experience I have had purchasing an automobile in my 82 years. Bryan was an outstanding salesman who obviously has worked many years in the business as he made sure to mak purchasing an automobile in my 82 years. Bryan was an outstanding salesman who obviously has worked many years in the business as he made sure to make me a satisfied customer. He even called to see how everything was going with the car a few days after I purchased it. Shelley was the best finance person I have worked with as she did not exert any pressure on me to purchase something I was not interested in. She was fast, efficient and on time for my appointment. More

by fwerth Verified Customer Verified Customer

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