Shelby Bishop
Shelby Bishop at Greenway Kia East
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Shelby Bishop

service advisor

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.5
220 Reviews
4.5

220 Reviews

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220 Reviews of Shelby Bishop

February 08, 2025

Dealership Rating
Employee Rating

The dealership is nice and clean. The people are very friendly. The service is Awesome More

by Kelly Riegelmayer
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

February 06, 2025

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It is good but called to schedule an oil change and was informed about a recall. When I arrived only to be told that they can only do the oil change since they don’t have the part to recall. Wasted a day More

by LUTCHMARSAGAR
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 07, 2025

Greenway Kia East responded

We take customer feedback very seriously, and we are disappointed to learn that your experience was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

February 04, 2025

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I had a persistent problem with the sound system on my car, and the technicians were having a hard time tracking it down. My concern was taken seriously, and Shelby went out of her way to make sure that s More

by JOSHUACOLWELL
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Recommend Dealer
Yes
Feb 04, 2025

Greenway Kia East responded

Joshua, we're glad to hear that Shelby and the Greenway Kia East team were able to resolve your sound system issue. Thank you for your patience and understanding throughout the process!

February 03, 2025

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Unreasable delays in service. Poor communication with owner of vehicle. Dealership does not provide rentals resulting from internal delays corresponding with California. Service More

by TRENT.E.LITTLE86
Service Price Transparency
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Recommend Dealer
No
Feb 03, 2025

Greenway Kia East responded

Hi Trent. We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

February 02, 2025

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The service was fast and they were very helpful and they explained everything and the job was done on time More

by BERNARDSHOMALI
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2025

Greenway Kia East responded

Bernard, we're delighted to hear that you had a smooth and informative experience with our team at Greenway Kia East. Thank you for the positive feedback!

January 31, 2025

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Employee Rating

2:30 hour wait and after l left l discovered that the problem was not completely corrected. I, therefore, have to schedule another appointment and return to have the same problem repaired. More

by Johnny12reynolds
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Recommend Dealer
No

Other Employees Tagged: Gina Carpio

Feb 01, 2025

Greenway Kia East responded

We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

January 31, 2025

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Employee Rating

Shelby at Greenway kia east is awesome, she always answers any questions I have about my kia stinger 😊 More

by shellyrussell6
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2025

Greenway Kia East responded

Shelly, we're delighted to hear that Shelby has been so helpful with your Kia Stinger questions at Greenway Kia East! Thanks for sharing your experience!

January 29, 2025

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Employee Rating

Shelby was amazing and attentive. Great to work with! Would highly recommend her to anyone More

by Lindseyn.stein
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Recommend Dealer
Yes
Jan 29, 2025

Greenway Kia East responded

We appreciate your business and your kind words for Shelby! Thanks from the Greenway Kia East Team!

January 28, 2025

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Employee Rating

Much better than city kia east! Faster and good customer service. Service in time. No lates. More

by Igor Frade
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 29, 2025

Greenway Kia East responded

Igor, thank you for leaving Greenway Kia East a five-star review! See you next time.

January 27, 2025

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Employee Rating

all great with the service given by Shelby. Only thing that I didn't like is they forgot to reset the oil change warning on my head unit. More

by REIBEL.ALO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Greenway Kia East responded

Thank you for sharing your feedback about your experience at Greenway Kia East. We're glad to hear Shelby provided great service, and we apologize for the oversight with the oil change warning reset. Please feel free to reach out so we can assist in resolving this issue!

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