Shay Briggs

Best customer service! I was a Toyota customer for over 27 years and this is my first Mazda. Unfortunately, the customer service at Toyota is not what it used to be and vis I was a Toyota customer for over 27 years and this is my first Mazda. Unfortunately, the customer service at Toyota is not what it used to be and visiting the dealership to consider buying another Toyota really "sealed the deal" for me to choose Mazda instead. Mazda was courteous, informative, gave me time to look independantly at their car selection, and most importantly, didn't push me into any decisions. The last look at Toyota before making any decisions was awful. The Toyota salesperson descended like a vulture the moment I pulled up. Then, without asking if I needed assistance, proceeded to follow me around telling me facts about their "great deals" that were completely irrelevant and unnecessary, and really had nothing to do with any type of "great deal". I happily went back to Mazda after this experience at Toyota and purchased my new Mazda. Service is just as important as product quality, and Mazda most definitely delivered! Great experience from beginning to end....thank you Mazda of Elk Grove, and thank you Duc Nguyen for your honest, no hassle, and outstanding service! More

by Kristine Verified Customer Verified Customer

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Best customer service! I was a Toyota customer for over 27 years and this is my first Mazda. Unfortunately, the customer service at Toyota is not what it used to be and vis I was a Toyota customer for over 27 years and this is my first Mazda. Unfortunately, the customer service at Toyota is not what it used to be and visiting the dealership to consider buying another Toyata really "sealed the deal" for me to choose Mazda. Mazda was courteous, informative, and didn't push me into any decisions. This last look at Toyota was aweful. Salespeople decended like vultures the moment I pulled up and didn't even exit my car. Then, proceeded to follow me around telling me facts that were completely irrelevant and unnecessary about their "great deals". I happily went back to Mazda after this and purchased my new Mazda. Service is just as important as product quality and Mazda most definitely delivered! Great experience from beginning to end....thank you Mazda of Elk Grove, and thank you Duc Nguyen for your honest, no hassle, outstanding service! More

by Kristine Verified Customer Verified Customer

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We had a great experience working with Jarrell and the Mazda team to purchase our new car. Took the time to review all the possible options in financing and coverages, and made the process very smooth. Mazda team to purchase our new car. Took the time to review all the possible options in financing and coverages, and made the process very smooth. More

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Duc Nguyen was an exceptional help to me in purchasing a new vehicle. He was patient, knowledgeable and sincere in his actions and efforts. new vehicle. He was patient, knowledgeable and sincere in his actions and efforts. More

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Excellent experience with Mazda of Elk Grove. Henry was my sales person. He was great helping me get through the process. I had a limited amount of time and Henry said he could make it happen., Henry was my sales person. He was great helping me get through the process. I had a limited amount of time and Henry said he could make it happen., and he did. He was there every step of the way. The dealership and people working there were very accommodating and professional. Also, there are a lot of perks when buying a car from Mazda of elk Grove More

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I was treated with kindness and respect. I would likely not have bought a new car if it wasn’t for the way I was taken care of I would likely not have bought a new car if it wasn’t for the way I was taken care of More

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We looked a month ago. Jarell Boyd was informative, kind, courteous answered all questions and did not overwhelm us. We looked at several mazda dealers and decided to pur Jarell Boyd was informative, kind, courteous answered all questions and did not overwhelm us. We looked at several mazda dealers and decided to purchase from Jarell because we were so impressed. We even bought our second choice of color rather than go to another dealer. All due to Jarell More

by dklbuys Verified Customer Verified Customer

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Dealership was clean, inviting, had clean bathrooms and had free complimentary drinks, a pleasant experience. had free complimentary drinks, a pleasant experience. More

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Eric’s customer service was top-notch—friendly, professional, and zero pressure. He took the time to answer all my questions and helped me find what I was looking for. All the staff at Mazda of Elk professional, and zero pressure. He took the time to answer all my questions and helped me find what I was looking for. All the staff at Mazda of Elk Grove was friendly, and professional. More

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Duc was responsive, transparent, and patient throughout our entire process. Because of him, we walked away with an even better used model than the one we came in for. Thank you, Duc! our entire process. Because of him, we walked away with an even better used model than the one we came in for. Thank you, Duc! More

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