First time new car buyer, and came here since a family
friend works there. Unfortunately, he wasn't there that day. Went in to test drive the new Civic sport, and came out with a brand new car. Hamdija w
friend works there. Unfortunately, he wasn't there that day. Went in to test drive the new Civic sport, and came out with a brand new car. Hamdija was very friendly, but also very sales pushy to the point of feeling uncomfortable. All I wanted to do was test drive the car, and get a quote for pricing options to compare to other vehicles I was interested in, not purchase the same day. After my wife and I kept saying we need time to think things over, and just needed a day and pleading from H., he got his sales manager over and felt like I was backed into a corner, I couldn't say no. They wouldn't take no for an answer, they kept trying to have us take the car with us to do the rest of our errands. They also up charge for coating that's already on the car and you can't get it off. Am I happy with my car at the end of the day yes, but the experience makes me very uneasy and not sure if I'll ever buy a new car from Rapids. Since buying there's been no follow up from him.
I've also already had to bring my car in for service due to a glitch, and the service advisor, Shawn, was not personable at all. He seem annoyed that I was there and I felt very rushed as well which doesn't help the experience. I'm not sure if I'll be contacted for routine maintenance intervals/ and auto butler applictions in the future or if I'm supposed to keep track of that myself. It might have been just me but overall I fell like I wasn't explained things very well on top of my experience makes me feel very uneasy.
More
by fiskx049
Verified Customer
Verified Customer
Dec 09, 2021 -
Rapids Honda responded
Thank you for choosing Rapids Honda. Your feedback and rating mean a lot to us. If you would like to further discuss your experience, please give me a call or send me an email. I appreciate your business.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
They always keep you informed the status of your vehicle,
and will let you go out and look at your vehicle for example if you want to look at your break pads
and will let you go out and look at your vehicle for example if you want to look at your break pads
More
by Bjn
Verified Customer
Verified Customer
Dec 08, 2021 -
Rapids Honda responded
Thank you so much for your excellent review! We are so glad that Shawn had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Always friendly and willing to help resolve issues. It’s
a team approach to customer service.
a team approach to customer service.
More
by MG
Verified Customer
Verified Customer
Dec 03, 2021 -
Rapids Honda responded
Thank you for your business and this review. We're happy to hear Shawn and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Work was done on time. Very professional service from
service agent. Try to up sell way to much.
service agent. Try to up sell way to much.
More
by tom.vanvoorhis
Verified Customer
Verified Customer
Other Employees Tagged:
Davis Luu
Nov 27, 2021 -
Rapids Honda responded
Thank you so much for your feedback, Tom. We appreciate your business and hope to see you again!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I needed routine service on my '17 Ridgeline and this was
my first visit to Rapids Honda. I was pleased with the service but would have appreciated a quick explanation of where to go to pick up the vehicle,
my first visit to Rapids Honda. I was pleased with the service but would have appreciated a quick explanation of where to go to pick up the vehicle, where to pay for the service, etc. Not a big deal, but a minute or two extra to explain the layout would be helpful.
More
by c_e_olson
Verified Customer
Verified Customer
Nov 24, 2021 -
Rapids Honda responded
Thanks for sharing your thoughts about your experience with Rapids Honda. We apologize that we were not more helpful on your first visit. We appreciate your business and hope to see you again soon!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
They did great. The one thing they could work on is being
available when someone pulls into the service area. I and another guy stood for a good 5 minutes waiting for anyone to say anything to us. My oil cha
available when someone pulls into the service area. I and another guy stood for a good 5 minutes waiting for anyone to say anything to us. My oil change was done quickly and and timely. I will be back for more maintenance.
More
by Angelakolson
Verified Customer
Verified Customer
Nov 24, 2021 -
Rapids Honda responded
Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you and that you had such a positive experience. We will certainly note your suggestion! We hope you will continue to visit us!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Service was very fast ! Showed up 40 min for a oil change
and they got me in right away.
and they got me in right away.
More
by s.witucki
Verified Customer
Verified Customer
Nov 19, 2021 -
Rapids Honda responded
Thank you so much for your wonderful review! We are thrilled that Shawn had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I went in for an oil change and had a leaking tire. The
associates were friendly and handled my concerns well.
associates were friendly and handled my concerns well.
More
by timlloyd19
Verified Customer
Verified Customer
Nov 17, 2021 -
Rapids Honda responded
Thank you, Tim! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Not this particular appointment, however this is where
we bought it. They coolant was changed at 92000, and it was recommended that we change it at 10800 which was bot neccessary. Many people I talk too
we bought it. They coolant was changed at 92000, and it was recommended that we change it at 10800 which was bot neccessary. Many people I talk too call it RIP off Honda not Rapids Honda. I understand that it is a business but I will not be a return costumer.
More
by mrmartinson
Verified Customer
Verified Customer
Nov 30, 2021 -
Rapids Honda responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Very bad customer service I will never go back there
neither me or any of my family members
neither me or any of my family members
More
by Abbas69026
Verified Customer
Verified Customer
Nov 24, 2021 -
Rapids Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Lance Spah
Service Director
(952) 207-7860
lspah@rapidshonda.com
Dealer Reviews
Cars for Sale
Dealer Log In
