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Shawn Mock
Shawn Mock | Page 48
Service Advisor
Central Florida Chrysler Jeep Dodge Ram
8675 Commodity Circle
Orlando, FL 32819
577 Reviews
Dealership Experience
8 yrs, 2 mos
Languages Spoken
English
577 Reviews
Write a Review
577 Reviews of Shawn Mock
August 11, 2019
Great professional service I was on vacation and contacted Shawn to help me with an issue with my Wrangler. He was fantastic, didn't try to oversell me and got the issue address I was on vacation and contacted Shawn to help me with an issue with my Wrangler. He was fantastic, didn't try to oversell me and got the issue addressed in the time frame promised. Cant say enough good things about my experience with the service center here. More
by Szafranski
Verified Customer
August 08, 2019
Service Shawn gives 100 percent of his attention to find the best way to solve the issues of my vehicles. Also fixed the incorrect spelling on my service co Shawn gives 100 percent of his attention to find the best way to solve the issues of my vehicles. Also fixed the incorrect spelling on my service contract . More
by mcgivney0
August 02, 2019
Excellent service Shawn was excellent and provided top notch service. He informed me of the service that was covered and gave me a good estimate of the time required. Shawn was excellent and provided top notch service. He informed me of the service that was covered and gave me a good estimate of the time required. Shawn took the time to call me as soon as my vehicle was ready. Great service More
by jtheobald
August 01, 2019
Service Fix car for $700 did not fix problem. Then fixed right problem fuel pump cost expensive. Then had them look at AC and fixed first problem. Did not fix Fix car for $700 did not fix problem. Then fixed right problem fuel pump cost expensive. Then had them look at AC and fixed first problem. Did not fix problem. So once again needed to fix the problem but it was overpriced. I worked out to pay 2000 for all issues and they would do it for 2100. I had my car there for 3 days. 2 days the first issue, which was not fixed. I had to call AAA after the first misdiagnosis. If I did not have AAA I would have been screwed. But by bringing car in to the dealer I was already screwed!!!! Not going back!!!! More
by WASTEOFTIME
Other Employees Tagged: Ray Lopez, Service manager
July 29, 2019
Service Great customer service and ver helpfull to all questions i had, keep me up too date on everything thats was going to be done to the car Great customer service and ver helpfull to all questions i had, keep me up too date on everything thats was going to be done to the car More
by jalexissanchez
July 28, 2019
Oil Service Shawn is always the best. Most of the employees at this location are honest, kind, subject matter experts. They take good cars of my Jeep. Shawn is always the best. Most of the employees at this location are honest, kind, subject matter experts. They take good cars of my Jeep. More
by mhughesrn2002
July 24, 2019
Broke down in Orlando. Shawn was awesome. He did everything he could to make our problem better. We ended up going home, which is 2 hours away, in a 2018 Dodge Durango maxed Shawn was awesome. He did everything he could to make our problem better. We ended up going home, which is 2 hours away, in a 2018 Dodge Durango maxed out. It was awesome. More
by gg10226591
July 16, 2019
AWESOME Recalls AND OIL CHANGE,SHAWN WAS VERY HELPFULL AND FRIENDLY. TRUCK WAS READY WHEN PROMISED. I WILL DEFINITELY BE BACK FOR ANY OTHER SERVICE WORH. THA Recalls AND OIL CHANGE,SHAWN WAS VERY HELPFULL AND FRIENDLY. TRUCK WAS READY WHEN PROMISED. I WILL DEFINITELY BE BACK FOR ANY OTHER SERVICE WORH. THANK YOU More
by GATORBILL66
July 14, 2019
Great job Good customer service and good detailed work they care about their work. The dealership was clean and neat. All the employees were friendly and helpfu Good customer service and good detailed work they care about their work. The dealership was clean and neat. All the employees were friendly and helpful. More
by Jalun
July 12, 2019
Appointment meant nothing Our service was to replace a door lock mechanism that had been ordered several months before. No one ever called that it was in - I only found out whe Our service was to replace a door lock mechanism that had been ordered several months before. No one ever called that it was in - I only found out when I called. When we arrived for service, we were told that despite having an appointment there was a whole bunch of folks ahead of us and it would very likely take much longer than the 90 minutes I was told. What is the purpose of an appointment if you just take cars in order of arrival? To the service advisors credit, he did secure a loaner car for us. We were called maybe 2 hours later and asked if we wanted additional maintenance items done - we said no. Two more hours later, the advisor texted that the mechanic was having trouble opening the door -!sorry but that’s BS - I was manually unlocking the door for months. Several hours later I got notified that I could pick the car up - some 6 - 7 hours after drop off. More
by jmurphy269
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